Oversee a range of critical duties, including the development and implementation of strategic initiatives, ensuring alignment with organizational goals and fostering team collaboration. Lead project execution with precision, monitoring progress and addressing challenges to maintain efficiency and productivity. Conduct thorough research and analysis to support data-driven decision-making, while also cultivating strong stakeholder relationships to enhance communication and partnership. Manage resources effectively, optimizing workflows and ensuring compliance with established policies and procedures. Additionally, provide mentorship and guidance to team members, promoting professional growth and accountability within the department.
Duties include cultivating and sustaining client connections to foster long-term partnerships and expand business opportunities. Responsibilities encompass identifying client needs, addressing concerns promptly, and ensuring high levels of satisfaction to drive retention and growth. The role requires proactive engagement, strategic planning, and effective communication to align client objectives with organizational capabilities.
Act as the primary steward of client relationships, fostering satisfaction and cultivating long-term expansion.
Provide specialized expertise in Upstream’s operations to assist the Regional Director in securing new business prospects.
Accountable for cultivating and sustaining strong client relationships, ensuring satisfaction and retention through proactive communication and strategic alignment with organizational objectives. Responsible for identifying expansion opportunities, negotiating contracts, and overseeing the implementation of solutions to meet client needs. Requires a minimum of five years of experience in account management or a related field, along with proficiency in CRM systems and exceptional negotiation skills. Additionally, the role demands a deep understanding of industry trends, robust analytical capabilities, and the ability to collaborate effectively across departments to drive mutual growth.
Oversee designated accounts to ensure adherence to established guidelines and performance standards.
Forge and cultivate strategic alliances with local stakeholders while ensuring robust and ongoing engagement to foster productive relationships and achieve mutual objectives.
Conduct contract negotiations and oversee the timely finalization of agreements.
Financial and Operational Governance involves ensuring the organization’s financial integrity and operational efficiency through strategic planning, resource allocation, and performance monitoring to achieve sustainable growth and compliance with regulatory standards.
Oversee the financial performance of assigned accounts, ensuring profitability is maintained, while tracking key metrics and managing billing and payment cycles efficiently.
Ensure adherence to all applicable local regulations, contractual obligations, and designated recruitment channels.
Demonstrates strong leadership in guiding project teams, ensuring alignment with strategic objectives, and fostering collaboration among stakeholders to achieve project milestones efficiently and effectively.
Leverage cross-functional and virtual teams to drive seamless project execution and delivery.
Leverage cross-functional collaboration among Sales, Pre-Sales, Legal, Product, Project, and Support teams to ensure successful fulfillment of client objectives.
Oversee comprehensive marketing initiatives and campaign development, ensuring alignment with strategic objectives and brand messaging. Execute end-to-end campaign management, from conceptualization and planning to execution and performance analysis. Analyze market trends, consumer insights, and competitive landscapes to refine targeting and messaging strategies. Collaborate with cross-functional teams—including creative, digital, and sales—to deliver cohesive, high-impact campaigns. Monitor KPIs, ROI, and campaign performance to optimize future efforts and maximize engagement and conversion rates.
Contribute strategic insights to marketing initiatives while overseeing their implementation, performance metrics, and overall return on investment (ROI) and return on marketing (ROM) to ensure alignment with organizational objectives.
Devise and execute marketing strategies that are meticulously aligned with each client’s specific objectives and the ever-evolving market conditions.
Ensures seamless execution of operational processes, maintaining efficiency and adherence to established standards. Oversees day-to-day activities to guarantee timely and accurate delivery of services, while identifying opportunities for continuous improvement. Collaborates with cross-functional teams to align operational workflows with strategic objectives, ensuring compliance with policies and regulatory requirements. Monitors performance metrics to evaluate effectiveness and drive data-driven decision-making.
Oversee regional operational resources directly and maintain accountability for client deliverables and market insights.
Qualifications
A bachelor’s degree in business, marketing, engineering, or a closely related discipline is required.
Achieved measurable success in steering substantial accounts and driving expansion within developing markets.
Other Prerequisites: A minimum of five years of hands-on experience in a related technical or analytical role is essential, along with proficiency in industry-standard software tools. Candidates must possess strong communication skills to collaborate effectively across teams and stakeholders, ensuring alignment on project objectives. The ability to analyze complex data sets and derive actionable insights is critical, as is a commitment to maintaining high standards of accuracy and attention to detail. Additionally, familiarity with regulatory compliance and quality assurance protocols is highly desirable.
With a minimum of 15 years of dedicated account management experience, ideally within the telecom, technology, consulting, digital marketing, or SaaS sectors, the candidate will bring extensive industry knowledge and proven expertise to the role.
We seek professionals with a strong background in Software as a Service (SaaS) solutions, demonstrating hands-on experience in designing, developing, and deploying cloud-based applications. The ideal candidate will possess in-depth knowledge of SaaS architecture, scalability principles, and multi-tenant system management, ensuring seamless integration and optimal performance across diverse user environments. Proficiency in agile methodologies, API-driven development, and cloud platforms such as AWS, Azure, or Google Cloud is essential. Additionally, the role requires expertise in subscription billing, user analytics, and compliance with data security standards like SOC 2 or GDPR. The successful applicant will collaborate with cross-functional teams to deliver scalable, secure, and user-centric SaaS products that drive business growth and customer satisfaction.
With a proven track record in the telecommunications industry and a robust network of professional contacts, the ideal candidate brings extensive experience and valuable industry relationships to the role.
Proven ability to cultivate and maintain robust interpersonal relationships and effectively manage professional connections.
Proven expertise in customer journey mapping and customer success methodologies is essential, with a strong focus on designing and optimizing seamless customer experiences. The ideal candidate will demonstrate a track record of leveraging customer insights to enhance satisfaction, retention, and loyalty through strategic interventions. Proficiency in analyzing touchpoints, identifying pain points, and implementing actionable solutions to drive measurable improvements in the customer lifecycle is required. Additionally, the role demands experience in collaborating across departments to align customer-centric strategies with business objectives.
Proficiency in Digital Services, E-Commerce platforms, and business-to-business (B2B) environments is required.
Individuals must demonstrate strong technical skills and the capacity to effectively engage with product teams to achieve shared objectives.
Drive strategic leadership and seamless coordination of cross-functional teams spanning multiple geographic regions.
Demonstrates a high degree of technical expertise and ease of use with digital platforms and analytics tools.
Proven expertise in overseeing account profit and loss, contract administration, and commercial negotiation strategies.
We offer a competitive benefit package designed to support your professional and personal well-being. Eligible employees receive comprehensive health, dental, and vision insurance, along with a generous retirement savings plan featuring company matching contributions. Additionally, we provide paid time off, including vacation, holidays, and sick leave, to promote work-life balance. Professional development opportunities, such as tuition reimbursement and access to training programs, are also available to help you advance in your career.
A competitive base salary and comprehensive benefits package are provided, with the specifics tailored to the candidate’s qualifications and skills.
The true appeal lies in collaborating with a vibrant, intelligent, adaptable, and exceptionally driven team within a high-energy, rapidly evolving setting.
Qualifications
BA/BSc/HND
Experience Required
15 years
