About the Role:
Autopsy Engineering is in search of a proactive and customer-focused Customer Engagement Officer to cultivate and sustain strong client relationships while elevating the overall customer experience. The successful candidate will function as the key liaison for clients, prioritizing prompt communication, delivering professional service excellence, and fostering consistent satisfaction throughout every interaction.
Oversee a comprehensive range of duties, including the planning, coordination, and execution of critical projects to ensure timely and high-quality delivery. Develop and implement strategic initiatives that drive operational efficiency, cost reduction, and enhanced performance across teams. Serve as a primary liaison between senior leadership and staff, facilitating clear communication and alignment on organizational goals. Conduct regular performance evaluations to identify strengths, address gaps, and foster professional growth among team members. Ensure adherence to industry regulations, company policies, and best practices while maintaining a focus on sustainability and ethical standards. Collaborate with cross-functional teams to optimize processes, leverage innovative solutions, and achieve measurable business outcomes.
Handle all customer communications on a daily basis, ensuring inquiries are addressed promptly and efficiently.
Develop and nurture enduring client partnerships that foster mutual growth and sustained collaboration.
Monitor customer feedback and promptly forward any issues to the appropriate internal teams for resolution.
Assist project teams by providing timely client updates, maintaining accurate documentation, and ensuring thorough follow-ups.
Responsible for documenting customer interactions and service requests with precision in the appropriate records.
Play a key role in developing and executing customer engagement strategies while driving service improvement initiatives to enhance overall customer satisfaction.
Seeking a motivated individual to fill a key role in our organization. Applicants must possess a minimum of three years of relevant experience in a similar position. Proficiency in industry-standard software and tools is essential. Strong communication and teamwork abilities are required. The ideal candidate will demonstrate problem-solving skills and adaptability to changing environments. Additional qualifications include a bachelor’s degree in a related field or equivalent professional certification. Responsibilities include collaborating with cross-functional teams, analyzing data to drive decision-making, and overseeing project execution from inception to completion.
A bachelor’s degree in Business Administration, Communications, Marketing, or a related discipline is required.
With a minimum of three years of experience in customer service, client relations, or a comparable position, you are well-prepared for this opportunity.
Proficient communication abilities and adeptness in interpersonal relations are essential.
Demonstrated proficiency in managing multiple tasks simultaneously while maintaining a high level of organization and efficiency.
Demonstrated expertise in utilizing Microsoft Office applications is required.
Demonstrated capacity to function both autonomously and as part of a team within a high-paced, dynamic setting.
Interested applicants are encouraged to submit a curriculum vitae along with a concise cover letter to careers@detopsyengineering.com, ensuring the subject line reads “Customer Engagement Officer – Lagos.” Applications will be evaluated on a continuous basis.
Qualifications
BA/BSc/HND
Experience Required
3 - 10 years
