We are seeking a highly skilled professional to fill this critical role, requiring expertise in [specific field or industry]. The ideal candidate will possess a proven track record of [key responsibility or achievement], along with strong analytical and problem-solving abilities. Responsibilities include [specific task or duty], [another responsibility], and [final responsibility], with a focus on delivering measurable results. Proficiency in [required skill or tool] is essential, as is the ability to collaborate effectively within a dynamic team environment. A [specific degree or certification], combined with [X years] of relevant experience, is required to ensure success in this position. This role offers the opportunity to contribute to [company mission or project], driving innovation and excellence in [specific area].
The After Sales – ERP Associate (SAP) is responsible for ensuring the precision, completeness, and reliability of all post-sales data within the SAP system. This position entails executing structured daily, weekly, and monthly system entries, including warranty claims, service orders, field returns, spare parts transactions, and reverse logistics activities. In addition to transactional responsibilities, the Associate will develop and maintain a performance dashboard to track after-sales metrics, support reporting cycles, and contribute to data integrity initiatives, spare parts inventory optimization, and the ongoing enhancement of SAP utilization across the after-sales department.
Handles SAP data entry and transaction management tasks with precision and efficiency, ensuring accurate and timely processing of business transactions. Maintains up-to-date records within the SAP system, performs routine data validation, and resolves discrepancies promptly. Collaborates with cross-functional teams to streamline workflows and enhance data integrity. Requires proficiency in SAP modules (e.g., FI, MM, SD) and strong attention to detail, along with excellent organizational and problem-solving skills. Prior to SAP experience in a data-centric role is preferred.
Execute SAP data entries in a structured and timely manner on a daily, weekly, and monthly cadence, encompassing all post-sale transactions such as warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
Generate and manage Service Notifications, Service Orders (via the CS module), and Repair Orders within SAP, maintaining precise classification, coding, and status updates at every stage of the lifecycle.
Record and process all goods movements associated with field returns in SAP, encompassing material returns (MILO), transfer postings, and scrapping activities, while ensuring complete traceability from receipt through to final disposition.
Process spare parts transactions in SAP, verifying that all stock movements are recorded precisely and promptly for the relevant cost centers, plant codes, and storage locations.
Perform month-end and period-close accounting activities for the after-sales segment, such as reconciling goods receipt/invoice receipt discrepancies, clearing open orders, and updating stock valuation records.
Ensure the integrity of master data by accurately maintaining material, service, customer, and equipment records, promptly identifying and reporting any discrepancies to the system administrator for resolution.
Design and maintenance of performance dashboards are essential to ensure clear, actionable insights are delivered through visualizations and metrics tracking. Responsibilities include creating intuitive dashboards tailored to business needs, updating data sources regularly, and collaborating with cross-functional teams to refine reporting standards. Strong proficiency in dashboard tools such as Tableau, Power BI, or Looker, along with experience in data analysis and visualization best practices, is required. Additionally, candidates should possess problem-solving skills to troubleshoot issues and optimize dashboard performance for end-users.
Design, construct, and oversee a robust after-sales performance dashboard, integrating data from SAP alongside auxiliary tools such as Excel, Power BI, or SAP Analytics Cloud.
The dashboard is designed to effectively track and display essential after-sales key performance indicators. It provides a comprehensive overview of critical metrics to monitor performance and drive improvements in customer service operations.
Design and implement standardized dashboard templates to be deployed across various regions, guaranteeing uniformity in definitions, data sources, and reporting intervals.
Partner with After Sales Managers and regional teams to determine new metrics or reporting formats needed to support business growth.
Maintain comprehensive version control and thorough documentation for all dashboard logic, data sources, and refresh schedules.
Ensuring data integrity and maintaining system hygiene are critical responsibilities within this role. This position demands meticulous attention to detail to safeguard the accuracy and reliability of data systems. Duties include verifying data consistency, implementing robust validation protocols, and promptly addressing any system discrepancies. A strong understanding of data governance principles, along with proficiency in relevant software tools, is essential. The ideal candidate will proactively monitor systems, enforce compliance standards, and contribute to continuous improvement initiatives to optimize overall operational efficiency.
Perform routine SAP data audits to detect and resolve discrepancies such as duplicate entries, inaccurate material codes, improperly classified service orders, and unresolved transactions requiring closure.
Monitor and address discrepancies between goods receipts and invoice receipts, unresolved service orders, and outdated open purchase requisitions or orders associated with after-sales operations.
To maintain high standards in data entry practices within the after-sales team, this role involves establishing and enforcing standardized procedures, including the development of SOPs, checklists, and training materials, to guarantee uniform and precise system utilization.
Proactively detect data quality issues that compromise reporting accuracy and collaborate with appropriate stakeholders to establish corrective and preventive measures.
Assist with SAP system upgrades, configuration modifications, and new module implementations by conducting transaction testing, verifying data migration accuracy, and recording detailed outcomes.
The successful candidate will oversee reporting and performance monitoring activities, ensuring data accuracy, timeliness, and compliance with established standards. This role requires proficiency in analyzing key performance indicators (KPIs), generating insightful reports, and identifying trends to support strategic decision-making. The individual will collaborate with cross-functional teams to gather relevant data, validate findings, and present clear, actionable insights to stakeholders. Strong analytical skills, attention to detail, and the ability to work with complex datasets are essential. Experience with reporting tools (e.g., Power BI, Tableau) and data visualization platforms is highly desirable. Additionally, the role involves maintaining documentation, tracking performance metrics, and proposing improvements to enhance operational efficiency.
Prepare and disseminate routine after-sales reports on a daily, weekly, and monthly schedule, encompassing warranty aging analyses, summaries of outstanding service orders, spare parts consumption metrics, and return goods status evaluations.
Monthly, compile and analyze after-sales performance data, integrating SAP-generated metrics with field-level insights and variance commentary relative to established targets, to produce comprehensive packs for executive review.
Monitor and document after-sales cost elements—such as warranty expenses, repair labor, spare parts costs, and write-offs—to support Finance in preparing precise accruals.
Monitor service level agreements (SLAs) and turnaround times (TAT’s) to ensure compliance across service and repair orders, promptly identifying any breaches and emerging trends for escalation to management.
Spare Parts & Reverse Logistics
We are seeking a dynamic professional to oversee spare parts management and reverse logistics operations. The ideal candidate will ensure the efficient procurement, storage, and distribution of spare parts while managing the return, repair, and disposal of products. Responsibilities include coordinating with suppliers, optimizing inventory levels, and implementing cost-effective reverse logistics strategies. The role demands strong analytical skills, attention to detail, and the ability to streamline processes to enhance operational efficiency. Proficiency in logistics software, supply chain management, and regulatory compliance is essential.
Oversee the complete lifecycle of spare parts transactions within SAP, spanning from initial purchase requisitions and goods receipts to subsequent issues, transfers, and returns, with meticulous attention to capturing each transaction accurately.
Collaborate with warehouse and logistics teams to maintain SAP alignment with actual spare parts movements across all storage locations and plants.
Oversee reverse logistics processes within SAP for defective and field return goods, ensuring comprehensive chain of custody documentation from initial field collection through evaluation to ultimate disposition—whether repair, refurbishment, scrapping, or supplier return.
Support the After Sales team by maintaining the availability and accuracy of critical SAP documentation—including serial numbers, material documents, and service orders—for supplier warranty claims management.
Analyze and flag slow-moving, excess, or obsolete spare parts inventory within the SAP system to facilitate regular review sessions and streamline write-off procedures.
We are seeking a detail-oriented professional to oversee the efficient organization and tracking of spare parts inventory. The ideal candidate will ensure accurate record-keeping, minimize stock discrepancies, and optimize inventory levels to support operational continuity. Responsibilities include monitoring stock levels, processing orders, coordinating with suppliers, and maintaining documentation in compliance with company policies and industry standards. Proficiency in inventory management software and strong analytical skills are required, along with the ability to collaborate effectively with cross-functional teams. Previous experience in a similar role within a fast-paced environment is preferred.
Maintain precise spare parts inventory records within SAP at all after-sales locations, ensuring stock levels consistently match physical counts.
Oversee the planning and execution of regular spare parts cycle counts and yearly stock takes, ensuring SAP system quantities align with physical inventory through reconciliation, and promptly making any necessary adjustment entries.
Ensure accurate valuation, batch management, and serial number tracking of spare parts in SAP, with a focus on high-value or controlled components.
Monthly spare parts inventory reports must be prepared, encompassing stock aging analysis, consumption tracking, and dead stock evaluation, for managerial review.
You could be an excellent fit for this position if you possess
A Bachelor’s degree or equivalent qualification in Business Administration, Supply Chain Management, Information Systems, Engineering, or a closely related discipline is required.
Experience with SAP in after-sales, service operations, supply chain, or logistics functions, ranging from two to four years of practical application.
Proficiency in SAP modules such as Customer Service (CS), Materials Management (MM), and/or Plant Maintenance (PM) is required.
Demonstrates strong expertise in Microsoft Excel, utilizing its advanced features for data analysis, report generation, and interactive dashboard creation.
Proficiency in overseeing inventory and stock control systems, coupled with familiarity in spare parts handling and reverse logistics operations.
Proficiency in analyzing data, discerning patterns, and deriving practical recommendations from insights is required.
Maintaining meticulous attention to detail and adhering to a rigorous, disciplined methodology are essential to ensuring data accuracy and system integrity.
Demonstrates outstanding proficiency in both oral and written communication.
Analytical mindset: skill in organizing complex issues and advancing toward resolutions, particularly amidst unclear circumstances.
Demonstrates an entrepreneurial mindset, proactively taking initiative to navigate challenges with self-directed problem-solving and adaptable, innovative thinking, while responding thoughtfully in rapidly evolving environments.
Driven by a commitment to delivering energy solutions to consumers while fostering employment opportunities in rural areas, the role seeks to uphold both a social mission and economic empowerment.
To apply, please submit your application through the specified method outlined below.
To initiate the application process, please utilize the provided link(s) accessible on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
