We are currently seeking a skilled and compassionate Customer Service Executive to join our team and deliver exceptional support to our clients. In this role, you will serve as the primary representative of our support department, addressing inquiries, resolving issues, and guiding customers to maximize their product experience.
Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and operational standards. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall performance. Collaborate with cross-functional teams to streamline processes, resolve challenges, and drive continuous improvement. Lead projects from inception to completion, maintaining a focus on quality, timeliness, and budget adherence. Monitor key performance indicators to assess progress, identify trends, and recommend corrective actions as needed. Foster a culture of accountability, innovation, and professional growth within the team while upholding company policies and industry regulations.
Respond swiftly to customer inquiries through calls, WhatsApp, emails, and in-person interactions.
Deliver precise and comprehensible details regarding products and services offered.
Work collaboratively with sales, technical, and other cross-functional teams to promptly address and resolve customer issues and complaints.
Resolve customer concerns professionally while collaborating closely with field and technical teams to enhance customer engagement.
Provide customers with guidance on PAGO functionality and resolving product-related issues.
Maintain accurate records within CRM systems and ensure timely follow-up on all customer inquiries and issues.
The candidate must possess a minimum of five years of relevant experience in a similar role, along with a bachelor’s degree in a related field. Strong analytical skills and proficiency in data analysis tools are essential. Excellent communication abilities, both written and verbal, are required to effectively collaborate with cross-functional teams. The ideal applicant should demonstrate a proven track record of meeting deadlines and managing multiple priorities in a fast-paced environment. Familiarity with industry-specific software or methodologies is a plus. Additionally, the ability to work independently and take initiative is highly valued.
We seek candidates with at least one to three years of post-qualification experience in customer service, ideally within a renewable energy company—preferably specializing in the solar energy sector.
Proficiency in the Hausa language is an essential requirement for this position.
Demonstrated leadership in managing high-performing customer service teams.
Demonstrated proficiency with CRM systems and adept multichannel management capabilities are required.
A strong proficiency in communication, interpersonal engagement, and analytical problem-solving is required.
A collaborative mindset with a strong focus on problem-solving, paired with the capacity to manage multiple tasks efficiently in high-pressure environments.
Prospective applicants who meet the specified criteria are encouraged to forward their curriculum vitae to recruitment_nigeria@bluetti.com.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
