⚡ New Feature

Auto-Apply to Jobs While You Sleep

Stop spending hours applying manually. Our Premium Auto-Apply scans new listings every day and sends your application automatically — so you never miss an opportunity.

🔒 Secured by Stripe 📋 Cancel anytime ✅ 100+ jobs applied monthly
Home Jobs Lagos Customer Service Specialist – Retail

Customer Service Specialist – Retail

Whip Smart Service Providers Limited  · Consulting

Full Time Lagos
Lagos
150,000 - 200,000/month
Deadline: 2 September 2026
Posted June 3, 2026

Job Summary

The Retail Trade Representative plays a pivotal role in expanding sales, guaranteeing product accessibility, and cultivating robust partnerships with retail partners. This position entails regular visits to designated stores, where responsibilities include merchandising products, tracking inventory levels, and implementing trade marketing initiatives to enhance brand recognition and drive sales outcomes.

Oversee and execute critical duties essential to the role, including leading project initiatives, managing cross-functional teams, and ensuring alignment with organizational objectives. Develop and implement strategic plans to enhance operational efficiency and drive sustainable growth. Collaborate with stakeholders to identify opportunities for improvement and innovation. Monitor performance metrics to assess progress and adjust strategies as needed. Maintain compliance with industry regulations and internal policies while fostering a culture of accountability and excellence. Serve as a key liaison between departments to facilitate seamless communication and coordination.

We are seeking a motivated Sales & Business Development professional to drive revenue growth through strategic client engagement and market expansion. The ideal candidate will possess a proven track record in sales, a strong understanding of business development principles, and exceptional interpersonal skills to cultivate lasting relationships. Responsibilities include identifying new business opportunities, negotiating contracts, and collaborating with cross-functional teams to achieve sales targets. Proficiency in CRM software, excellent communication abilities, and a results-driven mindset are essential. A bachelor’s degree in business, marketing, or a related field is preferred, along with 3+ years of relevant experience.

Consistently meet or exceed established sales quotas throughout the designated territory to drive revenue growth and market penetration.

Proactively seek out and secure new retail partnerships by identifying and engaging potential outlets to expand the brand’s distribution network.

Drive sales growth by actively promoting company products and consistently securing orders from retailers to expand market reach and revenue streams.

Observe and analyze competitor actions, then deliver strategic insights regarding market developments and trends.

We focus on enhancing product presentation and strengthening brand recognition through strategic merchandising initiatives. This role requires a keen eye for visual merchandising, trend analysis, and a deep understanding of consumer behavior to optimize product placement and drive sales growth. Key responsibilities include developing and executing in-store and online visual strategies, collaborating with cross-functional teams to align with brand guidelines, and analyzing performance metrics to refine merchandising tactics. Ideal candidates will possess strong analytical skills, creativity, and the ability to adapt to evolving market trends while maintaining brand consistency.

Ensure that all products are displayed correctly in stores, adhering to the company’s established standards and visual merchandising guidelines.

Develop and execute promotional and trade marketing initiatives to drive brand awareness and sales growth.

Ensure product shelves remain consistently clean, well-organized, and visually appealing at all times.

Confirm that all products are accurately priced and displayed to the public.

We are seeking a skilled professional to oversee and nurture key client relationships, ensuring their satisfaction and long-term engagement with our organization. The ideal candidate will possess strong interpersonal skills, a proactive approach, and the ability to resolve issues efficiently. Responsibilities include maintaining regular communication with clients, identifying opportunities for growth, and collaborating with internal teams to deliver tailored solutions. Experience in a client-facing role, proficiency in CRM tools, and a track record of building trust are essential. A bachelor’s degree in business, communications, or a related field is preferred.

Cultivate and sustain robust partnerships with retail store owners and managers to ensure seamless collaboration and mutual success.

Address retailer concerns efficiently and provide timely resolutions to any issues that arise.

Deliver outstanding customer experiences to cultivate satisfaction and foster long-term loyalty among our clientele.

Responsible for overseeing and maintaining accurate inventory records and optimizing stock levels, ensuring the availability of products to meet operational demands while minimizing excess or shortages. Duties include tracking inventory movements, conducting regular audits, and reconciling discrepancies between physical counts and system records. Requires proficiency in inventory management software, attention to detail, and the ability to analyze data to forecast demand and adjust procurement strategies accordingly. Strong organizational and problem-solving skills are essential to maintain efficiency in stock control processes.

Monitor inventory levels across retail locations to ensure adequate stock availability and mitigate the risk of stock-outs.

Collaborate with distributors to guarantee punctual product shipments.

Monitor inventory levels to identify and document items with varying velocity of movement, categorizing them as either slow-selling or high-demand products.

Responsibilities include overseeing reporting functions and managing administrative tasks. Duties encompass preparing accurate financial and operational reports, maintaining records, and ensuring compliance with established procedures. Additionally, the role demands coordination of administrative activities, streamlining processes, and providing support to ensure efficient departmental operations. Strong organizational skills, attention to detail, and proficiency in relevant software are required. The position may also involve collaboration with cross-functional teams to facilitate smooth workflows and adherence to organizational policies.

Compile and submit comprehensive sales and activity reports on a daily and weekly basis to ensure accurate tracking and performance evaluation.

Maintain precise documentation of all visits, orders, and collections (where relevant).

Analyze and interpret market trends and customer preferences, then deliver comprehensive feedback on findings.

Requirements

A bachelor’s degree in Marketing, Business Administration, or a closely related discipline—such as an OND, HND, or B.Sc.—is required.

With a minimum of one to three years of hands-on experience in the fast-moving consumer goods (FMCG) or retail sales sectors, candidates should demonstrate a proven track record in driving sales performance and meeting customer demand.

Exceptional proficiency in communication and negotiation is essential, enabling the effective conveyance of ideas and the achievement of mutually beneficial agreements.

Proven understanding of the local market dynamics and retail environment.

Proven capability to operate autonomously while consistently achieving established goals.

A fundamental grasp of merchandising fundamentals is required to perform this role effectively.

Excellent communication and interpersonal abilities are essential for fostering collaboration and building strong working relationships. Proficiency in [specific software/tool, if applicable] is often required, along with a solid understanding of [relevant industry knowledge or technical concept]. Candidates should demonstrate strong problem-solving skills and the capacity to work both independently and within a team. Prior experience in [relevant field or role] is typically expected, and familiarity with [specific process or methodology] is a valuable asset. The ability to manage multiple priorities and meet deadlines under pressure is crucial, as is a commitment to continuous learning and professional development.

Prospective candidates must possess strong sales acumen and exceptional negotiation skills to drive revenue growth and secure favorable business agreements. Experience in consultative selling, deal structuring, and closing transactions is essential, along with the ability to identify and capitalize on market opportunities. Proficiency in analyzing customer needs, presenting tailored solutions, and overcoming objections is required. The role demands a results-oriented mindset, resilience in high-pressure situations, and a track record of meeting or exceeding sales targets. Effective communication, relationship-building, and strategic planning are critical to success in this position.

You will be responsible for cultivating and maintaining strong, professional relationships with clients, stakeholders, and internal teams to ensure mutual success and satisfaction. This role requires exceptional communication skills, a proactive approach to problem-solving, and the ability to negotiate effectively. Additionally, you will serve as the primary point of contact for key accounts, addressing inquiries promptly and escalating issues as needed to drive resolution. Proficiency in CRM tools and a track record of building long-term partnerships are essential for this position.

Demonstrated ability to prioritize tasks efficiently and maintain structured schedules while meeting deadlines is essential. Strong organizational skills are required to manage workloads effectively and ensure seamless coordination of multiple responsibilities. Proficiency in planning, scheduling, and prioritizing work is crucial to achieving productivity goals.

We pride ourselves on possessing an in-depth understanding of market dynamics, competitor strategies, and emerging industry trends to inform strategic decision-making and maintain a competitive edge. Candidates must demonstrate a keen ability to analyze market data, identify growth opportunities, and anticipate changes in the competitive landscape. This role requires proactive engagement with industry developments, continuous monitoring of market shifts, and the application of insights to drive business initiatives. Ideal applicants will bring a forward-thinking mindset, strong analytical skills, and a track record of translating market intelligence into actionable strategies.

Proven ability to analyze complex situations, identify root causes, and implement effective solutions efficiently. Demonstrates strong analytical thinking to navigate challenges and deliver practical outcomes in dynamic environments.

The organization utilizes key performance indicators (KPIs) to evaluate the effectiveness and efficiency of processes, projects, and individual performance, ensuring alignment with strategic objectives and continual improvement. These metrics encompass quantitative measures such as productivity rates, quality benchmarks, and financial outcomes, alongside qualitative assessments like customer satisfaction and employee engagement. Regular monitoring and analysis of KPIs enable data-driven decision-making, performance benchmarking against industry standards, and the identification of areas requiring optimization or intervention. The role necessitates proficiency in collecting, interpreting, and reporting KPI data while collaborating with cross-functional teams to implement corrective actions and drive measurable results.

To successfully meet designated sales objectives, consistently deliver outstanding performance in exceeding revenue goals and maintaining high levels of productivity. Demonstrate a proactive approach by actively pursuing new business opportunities, nurturing client relationships, and consistently closing deals to drive sustainable growth. Exhibit strong negotiation skills, strategic planning, and a results-driven mindset to ensure consistent target attainment and contribute to overall company success.

We currently operate a network of active retail outlets. Applicants should possess strong interpersonal and communication skills to engage effectively with customers. A background in retail management or customer service is highly desirable. Responsibilities include overseeing daily operations, ensuring customer satisfaction, and maintaining store standards. Proficiency in inventory management and sales tracking systems is required. The ability to lead a team and resolve customer issues promptly is essential. Prior experience in a supervisory role within a retail environment is preferred.

Ensure high product availability to minimize stock-out occurrences.

Ensuring adherence to visual presentation and merchandising standards is essential to maintaining brand consistency and customer appeal. This role requires meticulous attention to visual guidelines, product arrangement, and display compliance to enhance the shopping experience and drive sales. Key responsibilities include monitoring store layouts, verifying promotional materials, and ensuring all visual elements align with corporate directives. Proficiency in visual merchandising principles and the ability to execute them effectively are mandatory, along with strong organizational and observational skills to maintain high standards across all retail environments.

We are seeking a skilled professional to enhance customer and retailer loyalty programs, ensuring sustained satisfaction and long-term engagement. The ideal candidate will develop and implement strategies to maximize retention rates, analyze performance metrics, and identify opportunities for improvement. Responsibilities include fostering strong relationships with key stakeholders, addressing feedback proactively, and collaborating with cross-functional teams to deliver exceptional service. Strong analytical skills, excellent communication abilities, and a results-driven mindset are essential for success in this role.

Qualified and enthusiastic applicants are encouraged to submit their CVs by email to whipsmartrecruitment@gmail.com, ensuring the job title is included in the subject line.

Qualifications

BA/BSc/HND , OND

Experience Required

1 - 3 years

More jobs in Lagos