Manages a range of critical tasks essential to operational success, including overseeing daily workflows, optimizing processes, and ensuring alignment with organizational goals. Conducts regular performance evaluations, identifies areas for improvement, and implements strategic solutions to enhance productivity. Collaborates with cross-functional teams to streamline communication, resolve challenges, and drive project execution. Maintains compliance with industry regulations, company policies, and quality standards while fostering a culture of accountability and continuous development. Acts as a key liaison between leadership and operational staff to facilitate informed decision-making and maintain transparency.
Build and sustain strong client relationships by conducting in-person meetings, phone discussions, and timely follow-up communications to ensure alignment and satisfaction.
Address all customer inquiries in a timely manner, ensuring responses are both precise and thorough regarding the details of our services.
Perform thorough examinations of items to identify any defects, documenting and reporting any issues discovered in accordance with established procedures.
Compile comprehensive and systematically organized documentation of sales transactions and client engagements to ensure accuracy and accessibility of information.
Oversee the status of all shipments and verify that both clients and internal teams are promptly informed of progress.
Process, pack, and ship orders with precision and efficiency to meet fulfillment standards.
Compile all necessary shipping documentation with strict adherence to compliance standards and meticulous attention to accuracy.
Seeking candidates with a minimum of three years of experience in a related field, proficient in project management and data analysis tools such as Microsoft Project and Excel. Strong communication and leadership skills are essential to collaborate effectively with cross-functional teams. Candidates must possess a bachelor’s degree in business administration, finance, or a related discipline. The role demands meticulous attention to detail and the ability to prioritize tasks efficiently in a fast-paced environment. Experience with budgeting and financial reporting is highly valued.
A relevant qualification such as an OND, HND, or B.Sc. degree is required.
Seeking candidates with at least one to two years of hands-on experience in customer service or logistics operations to join our team.
Demonstrates exceptional proficiency in both written and verbal communication, along with the ability to build strong, collaborative relationships with colleagues and stakeholders.
Demonstrates meticulous attention to detail and exceptional organizational proficiency.
Capable of effectively managing multiple tasks while thriving in high-pressure, dynamic settings.
Maintains proficiency in fundamental computer applications and systems, ensuring the ability to navigate software, manage files, and utilize digital tools effectively.
Interested and eligible applicants are encouraged to submit their updated curriculum vitae to hr@myafrimall.com, ensuring the email subject line includes “Customer Service Representative – Abuja.”
Qualifications
BA/BSc/HND , OND
Experience Required
1 - 2 years
