Key Result Areas
Market Expansion: Drive increased adoption and visibility of the product across target demographics, ensuring strong presence in key segments. Analyze market trends to identify opportunities for growth and adjust strategies accordingly. Collaborate with cross-functional teams to align product positioning with customer needs and business objectives. Measure and report on penetration metrics to assess effectiveness of initiatives.
Perform routine market inspections to ensure comprehensive route coverage and assess the availability of company products within the designated region.
Propose innovative product improvements aimed at boosting sales performance and enhancing customer satisfaction.
To expand market presence and enhance brand equity across the region, develop and introduce innovative products designed to meet evolving consumer demands and competitive landscapes.
Design and sustain a high-performing distribution network to guarantee punctual deliveries and exceptional service quality for customers.
Effectively manage the SKUs portfolio to meet and exceed established targets.
Oversee and enhance interactions with clients through effective customer relationship management strategies, ensuring satisfaction and loyalty. Analyze customer data to identify trends, preferences, and opportunities for service improvements. Utilize CRM software to track engagements, document interactions, and streamline communication channels. Collaborate with cross-functional teams to address client needs and resolve issues promptly. Develop and maintain strong relationships with key stakeholders to foster long-term partnerships and drive business growth. Monitor customer feedback and implement necessary adjustments to enhance service delivery and overall experience.
Maintain a comprehensive and up-to-date database of all regional trade partners to facilitate seamless access and effective communication.
Capture and record customer communications while managing pertinent data associated with transactions, accounts, and business associates.
Drive the Company’s product adoption by providing consistent support to trade partners in their everyday business activities.
Compile a comprehensive trade database encompassing distributors, retailers, and supermarkets to support strategic decision-making initiatives.
Engage in consultations with clients to understand their changing requirements and evaluate the strength of the company’s connections with them.
Handle customer inquiries, complaints, and service issues promptly upon receipt, ensuring timely resolution to maintain satisfaction and service excellence.
Analyze market trends, track competitor actions, and evaluate customer feedback to inform strategic decisions.
Reporting directly to the [Manager/Supervisor’s Title], this role is accountable for providing comprehensive updates on project progress, performance metrics, and operational developments. The position demands regular communication with key stakeholders to ensure transparency, alignment, and timely decision-making. Additionally, the role involves compiling and analyzing data to generate insightful reports that support strategic planning and continuous improvement initiatives. Strong analytical skills, exceptional attention to detail, and proficiency in reporting tools are essential for success in this position.
Prepare and deliver compelling sales presentations and proposals to senior leadership, including the head of sales and other key management personnel.
Ensure prompt responses to leads and customer inquiries, maintaining adherence to established timelines.
Accurately document all sales-related activities and customer engagements to ensure precise record-keeping.
Compile custom reports as needed to address specific inquiries or analyze particular data points, ensuring accuracy and timeliness in delivery to support decision-making processes.
Track and measure critical metrics to evaluate performance and progress toward organizational goals, ensuring alignment with strategic objectives and operational efficiency. Analyze data trends to identify areas for improvement, optimize resource allocation, and support data-driven decision-making across teams. Establish clear benchmarks, monitor ongoing results, and provide actionable insights to enhance productivity, accountability, and overall business success.
Address all customer inquiries and concerns promptly, ensuring thorough resolution to meet their needs effectively.
Ensuring flawless accuracy across all customer records and databases, along with the ability to swiftly retrieve records, is essential.
Cultivate and uphold a favorable brand perception and customer image, fostering strong relationships and trust with clients.
Proficient in leveraging technology and the MS Suite, including computers, Microsoft Word, Excel, and PowerPoint, as well as operating essential office equipment such as printers, fax machines, and scanners.
Deliver exceptional customer service while resolving issues promptly and efficiently.
We are seeking a highly skilled professional with a strong academic background and relevant experience in the field. Candidates must possess a minimum of a bachelor’s degree in a related discipline, along with a proven track record of at least three years in a comparable role. Familiarity with industry-specific tools and methodologies is essential, as is the ability to work collaboratively in a dynamic environment. The ideal candidate will demonstrate exceptional problem-solving skills, a commitment to continuous learning, and a passion for delivering high-quality results. Strong communication and organizational abilities are also required to effectively manage projects and interact with stakeholders.
A relevant academic background, such as an HND or Bachelor’s Degree in Marketing, Business, or a closely related discipline, is required.
Experienced professionals with a solid 3 to 5-year background in sales are encouraged to apply, with a specific requirement of prior work in the cosmetics industry.
Skilled in the effective utilization of Customer Relationship Management (CRM) systems is required.
Demonstrates a strong track record of consistently meeting and exceeding sales quotas through effective deal closure and revenue generation strategies.
Interested and eligible applicants are encouraged to submit their most recent CV via email to hrm@givanascosmetics.com, with “SALES EXECUTIVE – (LOCATION)” included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
