Job Summary
The Client Implementation Manager (Global Implementation) ensures the seamless delivery of the Bank’s Transaction Banking (TB) products and services to clients, strictly adhering to the agreed contractual service agreements while facilitating smooth digital integrations.
The team functions as the primary liaison for client support and onboarding, offering comprehensive project management and account management assistance to facilitate the seamless deployment of TB products. This includes ensuring project progression, identifying and mitigating risks, maintaining structured action plans with consistent follow-ups, and delivering timely solutions to align with client expectations. Additionally, the team analyzes clients’ business strategies and needs to provide tailored support throughout implementation.
The Implementation Manager oversees the complete execution of the TB solution, fostering client relationships, sustaining revenue streams, and optimizing deal cycle efficiency to enhance client satisfaction and expedite revenue realization.
This position is tasked with advancing and implementing the TB Global Implementation strategy across processes and technology, collaborating closely with the Regional/Global Head to ensure the comprehensive delivery of the TB solution. Responsibilities include fostering relationship development, maintaining revenue retention, optimizing deal cycle timings, and driving continuous improvement to achieve high client satisfaction, ultimately accelerating revenue realization.
Oversee and execute core responsibilities encompassing strategic planning, team leadership, and operational oversight to drive organizational objectives. Develop, implement, and monitor policies, procedures, and performance metrics to ensure alignment with company goals. Collaborate with cross-functional departments to foster innovation, optimize workflows, and enhance productivity. Manage resource allocation, budgetary oversight, and risk mitigation strategies to sustain financial health and compliance. Lead initiatives that cultivate a high-performance culture, talent development, and stakeholder engagement to maximize operational excellence.
To develop and implement strategic initiatives that drive business growth, enhance operational efficiency, and strengthen competitive positioning, ensuring alignment with overall organizational objectives and market trends. This involves conducting comprehensive market research, analyzing industry dynamics, and identifying emerging opportunities to inform data-driven decision-making. Collaborating with cross-functional teams, including executives, department heads, and external stakeholders, to align strategies with operational capabilities and resource constraints. Additionally, overseeing the execution of strategic plans, monitoring progress through key performance indicators (KPIs), and adjusting tactics as needed to achieve desired outcomes. Strong leadership, analytical prowess, and the ability to communicate complex concepts clearly are essential for translating vision into actionable strategies. Proficiency in strategic planning tools, financial modeling, and risk assessment is required, along with a minimum of five years of relevant experience in a strategic role.
Contributes to the Global Implementation Strategy while proactively identifying opportunities to enhance or restore the Global Implementations team’s profile and identity.
Spearhead the execution of Client Implementation Harmonization initiatives to ensure seamless adoption and integration across all teams.
Delivers critical insights to aid in the identification and formulation of Global Implementation initiatives and the establishment of hub location strategy.
Spearhead the creation of new frameworks and/or the overhaul of existing processes, systems, and operational models.
We will actively collaborate with the Product and Channels teams to design a comprehensive suite of capabilities and services throughout the engagement.
Collaborate with Sales, Coverage, Product, and other partner teams to facilitate targeted client sessions, ensuring the strategic positioning of comprehensive propositions.
Drive key strategic initiatives forward as part of the Global Implementation team, contributing to cross-functional projects and delivering high-impact results that align with organizational goals.
Assist in establishing consistent engagement sessions with clients by actively participating in client forums, events, and conferences.
Develops and executes the strategic plan and roadmap for managing client deals with precision and foresight.
Business:
To foster a culture of ongoing enhancement, implement a continuous improvement framework aimed at boosting operational efficiency. This involves aligning processes with support partners and collaborating closely with the extended Global Implementation team.
Assist in uncovering and advancing initiatives aimed at optimizing workflows to enhance client satisfaction, which involves cooperating with cross-functional teams.
Assist in identifying opportunities to enhance the existing operating model, with particular focus on refining current resourcing strategies and expanding the client footprint.
Processes and manages assigned tasks efficiently to ensure timely completion and adherence to established guidelines. Responsible for overseeing workflows, identifying potential bottlenecks, and implementing corrective actions to maintain productivity. Collaborates with cross-functional teams to streamline operations, enhance efficiency, and uphold quality standards. Evaluates processes regularly to identify opportunities for improvement, reduce redundancies, and optimize resource allocation. Maintains accurate documentation and reports to track progress, performance metrics, and compliance with organizational policies.
Ensures the disciplined and efficient utilization of the Implementation Management system for both personal tasks and team coordination.
Enhances the implementation of Client and Project Management best practices throughout the team, fostering greater consistency and efficiency in execution.
Demonstrates comprehensive understanding of both cash and trade operations, ensuring informed decision-making and compliance with applicable regulations.
Proficient at navigating unclear or dynamic situations with adaptability and poise, while promptly identifying and escalating issues when necessary to ensure timely resolution.
Delivers strategic insights to shape the execution of high-impact agreements or collaborative partnerships.
Proactive management of client transactions involves contributing essential insights to develop tailored solutions that meet client needs effectively.
Accelerate the team’s progress to enhance the efficiency of implementation cycle times.
Oversees the execution of strategic initiatives for significant agreements, including Requests for Proposal (RFPs) and both global and regional directives.
Proficiency in recognizing potential cross-sell opportunities is essential.
Deliver assistance to Regional Head/Lead and/or Country Head/Lead by facilitating a cohesive collaboration with partners to identify and leverage client feedback opportunities.
Craft essential contributions to management packs and seize opportunities to represent the Regional Head/Lead and/or Country Head/Lead in management forums.
Facilitate and oversee post-implementation activities to ensure seamless integration and optimal performance of newly deployed solutions, encompassing a comprehensive range of tasks such as validation, optimization, and user adoption initiatives.
Conduct post-implementation surveys and gather client testimonials to evaluate satisfaction and identify opportunities for improvement.
Relaying insightful client feedback to pertinent partners facilitates collaborative improvements and strengthens stakeholder relationships.
Prepare RFP and RFI responses related to the implementation component as part of the Deal team.
Work in partnership with the Sales, Product Management, Product Development, Channel Management, Technology, and Operations teams to develop comprehensive solution designs.
Perform thorough evaluations of deal handover processes, verifying deal magnitude, projected revenue streams, and specified requirements to ensure accuracy and alignment with organizational standards.
Build and maintain strong client relationships to ensure our products and services consistently align with their evolving needs.
Offer constructive technical insights to Product Owners and distribution teams to support ongoing product development improvements as needed.
Project management encompasses overseeing the entire implementation lifecycle, from conducting technical discussions and executing documentation to integrating ERP systems, configuring liquidity and limits, coordinating testing and training initiatives, and facilitating the onboarding process.
Collaborate effectively with clients and Product Management throughout the project lifecycle, encompassing requirement gathering, technical solution development, system integrations, user testing, and training initiatives.
Efficiently facilitate the handover of the deployed product and services to the service teams, ensuring seamless Business-As-Usual client servicing.
Contribute to sustainability initiatives by evaluating and optimizing processes, systems, and operating models to align with environmentally responsible best practices.
Collaborate closely with Technology and Operations teams to architect and deploy robust platforms and ecosystems that will effectively support TB products.
Where relevant, stay informed about advancements in technology and novel innovations to enhance product solutions, ensuring alignment with the dynamic requirements of clients.
Collaborate effectively with external partners to assist clients throughout their digitization initiatives, guaranteeing a smooth and efficient implementation process for end-users.
Participate in strategic dialogues surrounding cutting-edge technologies and collaborations with digital ecosystems to uncover avenues for streamlining and enhancing operational processes.
People & Talent is responsible for cultivating a high-performing workforce by overseeing recruitment, onboarding, employee development, and retention initiatives. The team ensures alignment with organizational goals through strategic workforce planning, performance management, and fostering a positive workplace culture. They collaborate with leadership to implement policies, enhance employee engagement, and drive talent acquisition strategies that attract top-tier candidates. Additionally, this function monitors compliance with labor regulations, administers compensation and benefits programs, and supports diversity, equity, and inclusion efforts to build a dynamic and inclusive work environment.
Foster a secure, welcoming, and cooperative workplace for every team member.
Facilitate the professional growth and advancement of direct reports by proactively monitoring their progress, as appropriate, to ensure continuous improvement and goal attainment.
Foster a culture of openness and consistent transparency through ongoing dialogue, incorporating reciprocal feedback mechanisms to ensure continuous improvement and alignment.
Offer continuous mentorship and guidance as needed to support professional development and foster growth.
Encourage and advance a culture centered around data-driven decision-making to enhance operational efficiency and strategic outcomes.
Foster an environment characterized by trust, collaboration, and a commitment to ongoing education and growth.
Contribute essential insights to the development of team training initiatives, recognition programs, and related activities.
Provide key inputs to equip the team with the necessary skills to run deals independently (where applicable)
Help foster a safe environment to encourage team members to be brave and speak out.
Risk Mitigation: Identify, assess, and prioritize potential risks to the organization’s operations, assets, and objectives, developing and implementing strategies to mitigate or eliminate identified threats. Conduct thorough risk analyses, evaluate the effectiveness of existing controls, and recommend enhancements to reduce exposure. Monitor risk indicators, track emerging threats, and ensure compliance with regulatory requirements and industry standards. Prepare comprehensive risk reports, present findings to stakeholders, and provide guidance on risk management best practices to foster a proactive risk-aware culture across the organization.
Facilitate the comprehensive data management infrastructure for the Implementation Management system, ensuring seamless integration and operational efficiency.
Verify compliance with all applicable local regulations, laws, and industry standards to mitigate risk and uphold organizational integrity.
Proactive risk management encompasses both delivery and operational risks, ensuring comprehensive oversight and mitigation strategies are in place to address potential challenges effectively.
Overseeing governance processes to ensure adherence to organizational policies, regulatory requirements, and ethical standards, this role involves establishing robust frameworks, monitoring compliance, and facilitating effective decision-making across all levels of the organization. Key responsibilities include developing and implementing governance policies, conducting risk assessments, and ensuring transparency in reporting structures. Additionally, the position requires collaboration with senior leadership to align governance initiatives with strategic objectives, as well as fostering a culture of accountability and integrity within the team. The ideal candidate must possess strong leadership, analytical, and communication skills, along with a deep understanding of governance best practices and relevant regulatory frameworks.
Ensuring full compliance with the bank’s established policies and standards, which includes completion of mandatory e-learning courses for direct reports where applicable.
Establish and oversee the execution of robust implementation governance controls by the team to ensure adherence to established standards and protocols.
Assist in the oversight of business controls by proactively identifying opportunities to enhance existing frameworks and implement new governance measures.
Engage in Regional and Country Implementation Governance forums to provide support to the Regional Head/Lead and/or Country Head/Lead.
Regulatory and business conduct oversight encompasses ensuring adherence to all applicable laws, regulations, and internal policies governing organizational operations. This role involves monitoring compliance with industry standards, assessing potential risks, and implementing corrective actions as needed. Additionally, it requires fostering a culture of ethical behavior, providing guidance to employees, and staying abreast of evolving regulatory requirements to mitigate legal and reputational risks.
Uphold the highest standards of professional behavior by consistently adhering to the Group’s Values and Code of Conduct in all actions and interactions.
Demonstrate unwavering commitment to upholding the utmost ethical standards, encompassing regulatory compliance and business conduct, throughout Standard Chartered Bank. This entails a thorough comprehension and strict adherence to all relevant laws, regulations, directives, and the Group Code of Conduct, both in principle and practice.
Stay informed about evolving regulatory updates to guarantee TB products adhere to applicable risk management frameworks, guidelines, and internal policies and procedures, including those pertaining to electronic banking, technology, and environmental, social, and governance (ESG) considerations.
Stay informed about evolving regulatory mandates and deliver expert guidance to clients.
Exemplify outstanding behavior by consistently adhering to the Group’s Values and Code of Conduct.
Proactively collaborate with stakeholders to identify potential risks, compliance gaps, and issues requiring escalation, then develop and implement effective mitigation strategies to resolve them efficiently.
All mandatory risk and compliance training, including e-learning modules, must be completed within the specified timeframes.
Seeking a candidate with a Bachelor’s degree in a relevant field and a minimum of three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is required, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential for collaborating with cross-functional teams and stakeholders. The ideal applicant will demonstrate a track record of delivering results in fast-paced environments while maintaining attention to detail and adaptability to changing priorities.
With a minimum of twelve years of dedicated experience in the banking and finance sector—or a comparable industry—you bring a wealth of expertise to the table.
With a minimum of five years of hands-on experience in Client Implementation, you demonstrate a strong commitment to project execution and achieving measurable outcomes.
Demonstrates robust expertise in project management methodologies and frameworks, ensuring the efficient and effective execution of projects. Exhibits disciplined planning, organization, and oversight to maintain project timelines, budgets, and deliverables while mitigating risks. Applies structured approaches to problem-solving and decision-making to drive project success and alignment with organizational objectives.
Proficiency in API development, system and technology integrations, as well as Transaction Banking products is required.
Strategically minded professional adept at devising innovative solutions to complex challenges.
You must demonstrate exceptional proficiency in both written and verbal communication, with a particular emphasis on strong presentation abilities.
Key stakeholders encompass senior leadership, department heads, and external partners integral to the organization’s strategic initiatives. These individuals or groups play a pivotal role in decision-making processes, ensuring alignment with overarching business objectives. Effective communication and collaboration with these stakeholders are essential to drive project success and foster sustainable growth.
Global & Regional Implementation Heads will oversee the seamless deployment of initiatives across international and regional markets, ensuring alignment with organizational objectives and compliance standards. They will collaborate closely with cross-functional teams to tailor solutions to local needs while maintaining consistency in operational excellence. Key responsibilities include driving project execution, managing stakeholder relationships, and identifying opportunities for process optimization. Candidates must possess extensive experience in implementation leadership, a strategic mindset, and the ability to navigate complex, multicultural environments. Proficiency in project management methodologies, strong communication skills, and a track record of delivering results in diverse markets are essential.
TB & FI Sales Managers are accountable for spearheading revenue growth and managing client relationships within the Trade Business and Financial Institutions sectors. They are tasked with cultivating new business opportunities, meeting or exceeding sales targets, and ensuring customer satisfaction through strategic account management. Key responsibilities include negotiating contracts, collaborating with cross-functional teams, and providing market insights to drive informed decision-making. Candidates must possess a bachelor’s degree in business, finance, or a related field, along with a minimum of five years of experience in sales, preferably within TB or FI domains. Strong analytical skills, exceptional communication abilities, and a results-driven mindset are essential for success in this role.
We are seeking a collaborative and strategic Product Manager to lead initiatives from conception through launch, aligning stakeholder objectives with user needs. This role involves conducting thorough market research, defining product roadmaps, prioritizing features, and overseeing the development lifecycle to ensure timely and high-quality delivery. You will work closely with engineering, design, and marketing teams to translate insights into actionable plans, measure success through KPIs, and drive continuous improvement. Ideal candidates possess strong analytical skills, a customer-centric mindset, and the ability to communicate complex ideas clearly. A minimum of five years in product management or a related field, along with proficiency in data analysis tools and Agile methodologies, is required.
Relationship Managers drive client engagement, retention, and revenue growth by cultivating strong, long-term partnerships. They serve as primary points of contact, addressing client needs, resolving issues, and identifying opportunities for service expansion. These professionals analyze client data to forecast trends, develop tailored solutions, and ensure alignment with business objectives. Strong communication and negotiation skills are essential, along with the ability to manage multiple high-value accounts efficiently. Typically, a bachelor’s degree in business, finance, or a related field is required, with prior experience in client-facing roles preferred.
Client Managers are accountable for cultivating and sustaining robust client relationships, ensuring their needs are understood and met with tailored solutions. They collaborate closely with internal teams to align service offerings with client expectations, fostering long-term partnerships built on trust and mutual growth. Additionally, they play a pivotal role in identifying opportunities to expand client engagement and drive revenue growth through upselling or cross-selling initiatives. Strong analytical skills and a customer-centric mindset are essential, as they must assess client data to provide strategic recommendations and enhance satisfaction. Proficiency in client management software and excellent communication abilities are also required to streamline processes and maintain high service standards.
Oversee day-to-day operations and ensure seamless service delivery across all assigned accounts. Develop and implement strategies to enhance customer satisfaction while maintaining high service standards. Monitor performance metrics to identify areas for improvement and implement corrective actions. Collaborate with cross-functional teams, including sales, operations, and support, to align service offerings with business objectives. Manage a team of service professionals, providing coaching, feedback, and performance evaluations to foster professional growth. Ensure compliance with company policies, industry regulations, and contractual obligations. Analyze customer feedback and market trends to inform service enhancements and innovation. Prepare and present detailed reports on service performance, trends, and recommendations to senior leadership.
The Implementation team in the respective country is responsible for executing projects with precision, ensuring alignment with organizational objectives and client requirements. This team collaborates closely with cross-functional departments to streamline processes, mitigate risks, and deliver solutions that meet or exceed stakeholder expectations. Candidates must possess strong analytical skills, proficiency in relevant tools, and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities include project planning, resource allocation, progress tracking, and maintaining open communication channels with stakeholders throughout the implementation lifecycle.
Operational teams encompassing IMO, GBS, CFCC, Legal, and related functions are responsible for ensuring seamless business operations. These teams collaborate to implement processes, maintain compliance, and drive efficiency across various departments. Key responsibilities include overseeing workflow management, optimizing performance metrics, and aligning strategies with organizational goals. They also address operational challenges, mitigate risks, and support cross-functional initiatives to enhance productivity and governance.
Technology delivery teams, including CI and PSS, are responsible for overseeing the development, implementation, and maintenance of technological solutions to meet organizational objectives. These teams collaborate closely with stakeholders to ensure projects align with business requirements while adhering to best practices in software development, infrastructure management, and process optimization. Their duties encompass planning, executing, and monitoring initiatives to enhance system performance, reliability, and scalability, often leveraging agile methodologies and cutting-edge tools to deliver high-quality results efficiently.
We are currently seeking a skilled professional to oversee and optimize our supply chain operations, ensuring seamless coordination between procurement, logistics, and distribution. The ideal candidate will manage vendor relationships, negotiate contracts, and monitor inventory levels to minimize costs and maximize efficiency. Strong analytical abilities, proficiency in supply chain software, and a keen eye for process improvement are essential. Additionally, the role requires excellent communication skills to collaborate with cross-functional teams and external partners. A bachelor’s degree in supply chain management, logistics, or a related field is preferred, along with at least three years of hands-on experience in supply chain coordination or a similar capacity.
Channel teams develop and execute strategies to optimize distribution channels, ensuring seamless collaboration between internal departments and external partners. They monitor market trends, analyze performance data, and implement improvements to enhance efficiency, customer reach, and revenue growth. Additionally, they oversee the onboarding of new partners, resolve channel conflicts, and maintain strong relationships with stakeholders to align business objectives. This role requires strong analytical skills, proficiency in data analysis tools, and excellent communication abilities to convey insights effectively. Experience in channel management, strategic planning, and cross-functional team leadership is essential, along with a track record of driving measurable results in past roles.
MT meeting facilitation and delegation of tasks are required. You must lead, manage, and oversee meetings while assigning responsibilities to team members as needed.
External:
We seek a seasoned professional to engage with senior stakeholders in the Treasury department, ensuring alignment on strategic financial initiatives and risk management frameworks. The role demands expertise in navigating complex financial landscapes, fostering cross-functional collaboration, and driving informed decision-making to optimize liquidity and capital allocation. Candidates must possess advanced analytical acumen, exceptional communication skills, and a proven track record of influencing executive-level stakeholders. Responsibilities include presenting data-driven insights, overseeing treasury operations, and advising on regulatory compliance and market trends. A finance or related discipline background is essential, complemented by extensive experience in treasury management or corporate finance.
Senior stakeholders spanning all client segments are required to collaborate closely.
We seek skilled Third Party Providers who can deliver reliable, high-quality services to support our operational needs. Candidates must possess extensive experience in vendor management, contract negotiation, and compliance oversight to ensure seamless integration and adherence to company standards. Responsibilities include evaluating vendor performance, mitigating risks, and fostering strategic partnerships to enhance service delivery. Proficiency in data analysis, reporting, and stakeholder communication is essential for tracking progress and resolving issues efficiently. Ideal candidates will demonstrate strong problem-solving abilities, attention to detail, and a commitment to maintaining transparent and accountable vendor relationships.
Seeking candidates with a proven track record of relevant expertise and hands-on experience in the field. Applicants must demonstrate proficiency in key technical or functional areas, along with a minimum of [X years] of direct experience. Ideal candidates will possess strong problem-solving abilities, adaptability to evolving challenges, and a commitment to continuous learning. Familiarity with industry-standard tools, methodologies, and best practices is essential to success in this role.
Responsible for designing, developing, maintaining, and optimizing Application Programming Interfaces (APIs) to ensure seamless integration and communication between software systems. Collaborates with cross-functional teams, including developers, architects, and product managers, to define API specifications, document endpoints, and establish best practices for security, performance, and scalability. Monitors API health, troubleshoots issues, and implements enhancements to improve functionality, reliability, and user experience. Additionally, ensures compliance with industry standards and organizational policies while fostering innovation through API-driven solutions.
The organization prioritizes client experience, emphasizing behaviors and preferences as key factors in service delivery. Understanding and aligning with client needs is essential to ensure satisfaction and foster long-term relationships. This focus requires a commitment to attentive listening, adaptability, and responsiveness to individual client requirements.
Operational risk encompasses the potential for losses stemming from inadequate or failed internal processes, human errors, system malfunctions, or external events, and it is a critical focus area for organizations aiming to safeguard their operations. This role demands a thorough understanding of risk management frameworks, regulatory compliance, and the capacity to identify, assess, and mitigate risks that could disrupt business continuity. Key responsibilities include conducting risk assessments, developing mitigation strategies, monitoring control effectiveness, and ensuring adherence to industry standards and organizational policies. Candidates must possess strong analytical skills, proficiency in risk assessment tools, and the ability to communicate complex risk concepts clearly to stakeholders. Experience in operational risk frameworks, such as COST or ISO 31000, and familiarity with relevant regulations are essential. Additionally, the role requires collaboration with cross-functional teams to integrate risk management practices into daily operations and support strategic decision-making.
We are seeking a skilled professional to oversee change and project management initiatives. The ideal candidate will possess expertise in implementing strategic modifications and leading projects from inception to completion. Key responsibilities include developing and executing change management plans, coordinating project activities, and ensuring alignment with organizational objectives. Strong analytical, organizational, and communication skills are essential, along with the ability to manage stakeholders and mitigate risks effectively. Proficiency in project management methodologies and tools is required, and prior experience in a similar role is highly preferred.
The integration of systems and technologies involves combining various hardware, software, and networking components to create a cohesive and efficient operational environment. This process ensures seamless data flow, enhances system functionality, and supports organizational objectives by leveraging interconnected solutions. Professionals in this role assess existing infrastructure, identify integration opportunities, and implement strategies to optimize performance, security, and scalability. They collaborate with cross-functional teams to align technical solutions with business requirements, troubleshoot issues, and maintain system integrity. Proficiency in integration frameworks, middleware, APIs, and cloud services is typically required, along with strong problem-solving and communication skills to facilitate smooth deployment and user adoption.
Exceptional communication and presentation abilities are essential for this role. You will be responsible for delivering clear, concise, and compelling messages to diverse audiences, both verbally and in writing. Strong interpersonal skills are required to build rapport, collaborate effectively, and engage stakeholders at all levels. Additionally, you must have the confidence to present ideas persuasively, whether in meetings, reports, or public speaking engagements. Proficiency in tailoring content to specific audiences and adapting delivery styles as needed is a key expectation.
Effective coordination and engagement with stakeholders across various levels are essential to ensure alignment with project objectives and organizational goals. This role requires the ability to build and maintain strong relationships, facilitate clear communication, and address stakeholder needs and concerns promptly. Strong interpersonal skills, a proactive approach, and a collaborative mindset are critical to managing expectations, resolving conflicts, and driving consensus. Experience in stakeholder engagement, negotiation, and influence is highly valued, along with the capacity to adapt strategies based on evolving priorities and feedback.
Strategic thinking involves the capacity to analyze complex situations, anticipate potential outcomes, and develop innovative solutions that align with organizational goals. This skill requires evaluating long-term objectives while considering immediate challenges, ensuring decisions are both forward-thinking and actionable. Professionals adept in strategic thinking contribute to sustainable growth by identifying opportunities, mitigating risks, and fostering alignment across teams and departments. It demands a blend of analytical rigor, creative problem-solving, and the ability to adapt to evolving market conditions.
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Experience Required
12 years
