We are seeking a highly motivated individual to join our team in a key operational role. The successful candidate will be responsible for managing day-to-day activities, ensuring seamless workflows, and maintaining high standards of efficiency. Key duties include overseeing project execution, coordinating team efforts, and implementing strategies to enhance productivity. The ideal applicant must possess strong organizational skills, exceptional problem-solving abilities, and at least three years of relevant experience in a similar capacity. Additionally, proficiency in industry-standard software and excellent communication skills are essential requirements for this position.
The Client Service Manager will act as the main point of contact between Middle Design Limited and its clients, facilitating smooth communication, ensuring project success, and maintaining strong, enduring client relationships. The successful candidate must possess a blend of exceptional client service skills and a robust technical foundation in architecture, civil engineering, or building construction to accurately interpret and address client needs throughout each project phase.
Oversee a comprehensive range of duties including, but not limited to, strategic planning, project execution, and team leadership to ensure organizational objectives are met efficiently and effectively. Develop and implement policies, procedures, and best practices to enhance operational performance and maintain compliance with industry regulations. Collaborate with cross-functional teams to drive innovation, streamline processes, and optimize resource allocation. Monitor key performance indicators to assess progress, identify areas for improvement, and implement corrective actions as needed. Serve as a primary point of contact for stakeholders, providing clear communication, guidance, and support to foster strong professional relationships. Ensure all projects are delivered on time, within budget, and to the highest standards of quality.
Serve as the primary liaison for all client communications throughout the duration of each project, from initial planning through final delivery.
Develop and nurture enduring client connections to foster ongoing partnerships and generate valuable referrals.
Transform client specifications into concise project briefs for internal collaborators spanning design, site development, and operational teams.
Monitor project advancement, ensuring timely and transparent updates are provided to clients regarding progress, potential risks, and proposed solutions.
Collaborate closely with project managers, architects, and on-site teams to guarantee compliance with client expectations throughout the project lifecycle. Work in tandem with these stakeholders to facilitate clear communication and cohesive progress toward project objectives.
Oversee client feedback, grievances, and escalations with professionalism and efficiency.
Ensure all projects are delivered promptly, adhering to the mutually agreed-upon scope, quality standards, and deadlines.
Assist the business development team by contributing to client acquisition initiatives, developing proposals, and creating presentations.
Monitor and analyze client satisfaction data to identify trends, then develop and execute targeted initiatives aimed at enhancing overall client experience and driving ongoing improvements.
Compile comprehensive reports detailing client interactions, project progress, and service performance metrics to ensure transparency and informed decision-making.
Requirements
A bachelor’s degree in Architecture, Civil Engineering, Building Technology, or an equivalent discipline is required.
Professional Rewriting:
Candidates must possess a minimum of three to five years of hands-on experience in client service, project coordination, or relationship management specifically within the construction and design industry.
Possesses comprehensive knowledge of construction methodologies, architectural principles, and project execution strategies.
Excellent verbal and written communication abilities, combined with strong negotiation and interpersonal competencies, are required.
Demonstrated capability to oversee and coordinate several projects and client engagements concurrently, ensuring timely execution and adherence to deliverables.
Proactively identifies and resolves challenges with a solution-oriented mindset, demonstrating resilience and adaptability in dynamic environments.
Demonstrated expertise in utilizing Microsoft Office applications and project management software is required.
Professional credentials such as NIA, USE, or CARBON certification or membership hold considerable value in this role.
Achieves measurable results through a strong commitment to excellence, innovation, and continuous improvement. Demonstrates the ability to adapt to evolving challenges while maintaining a focus on strategic objectives. Exhibits exceptional leadership qualities, including the capacity to inspire and guide teams toward shared goals. Possesses advanced problem-solving skills and a proactive approach to identifying opportunities for growth. Maintains a high level of accountability, integrity, and ethical conduct in all professional interactions. Thrives in dynamic environments by effectively managing priorities and delivering consistent performance under pressure.
We are seeking a skilled professional to oversee and enhance our client relationships, ensuring sustained satisfaction and loyalty. This role involves identifying client needs, addressing concerns promptly, and fostering long-term partnerships through proactive communication and strategic solutions. The ideal candidate will possess strong interpersonal skills, a client-focused mindset, and the ability to build trust and rapport with diverse stakeholders. Responsibilities include managing client accounts, resolving issues efficiently, and collaborating with internal teams to deliver exceptional service. A proven track record in client management, along with excellent problem-solving and organizational abilities, is essential for success in this position.
Responsible for managing and supervising all aspects of project execution, ensuring alignment with strategic objectives and timelines. Duties include planning, organizing, and monitoring project activities, as well as allocating resources efficiently to meet deliverables. Facilitates cross-functional collaboration, resolves conflicts, and maintains clear communication channels with stakeholders. Requires strong leadership, problem-solving skills, and proficiency in project management methodologies.
We are seeking a professional adept at fostering clear, effective communication and expertly managing stakeholder relationships. The ideal candidate will build and sustain strong connections with clients, team members, and leadership, ensuring alignment on project goals and expectations. Responsibilities include facilitating transparent dialogue, resolving conflicts, and maintaining high levels of engagement across all parties. Strong interpersonal skills, negotiation abilities, and a proactive approach to relationship-building are essential for success in this role.
Problem resolution and dispute mediation are integral components of this role, requiring the ability to analyze complex situations, identify root causes, and implement effective solutions. Candidates must demonstrate strong analytical skills, emotional intelligence, and the capacity to remain composed under pressure while fostering collaborative outcomes. Responsibilities include evaluating conflicts, facilitating constructive dialogue, and developing actionable strategies to prevent recurrence. A proven track record of navigating high-stakes scenarios with diplomacy and tact is essential.
Meticulous attention to detail is essential to ensure accuracy and precision in all tasks performed. Candidates must demonstrate a keen ability to identify discrepancies, verify data, and maintain high standards of quality. This focus contributes to minimizing errors and enhancing overall efficiency in processes and deliverables. Strong organizational skills and a methodical approach are crucial to consistently deliver flawless work.
Accomplish tasks efficiently through strong time management and organizational skills, ensuring deadlines are consistently met while maintaining clarity and prioritization in daily responsibilities. Demonstrate exceptional attention to detail to streamline workflows, reduce inefficiencies, and enhance overall productivity. Adapt seamlessly to shifting priorities and unexpected challenges by employing structured planning and proactive strategies.
Qualified applicants are encouraged to submit their CV by emailing careers@micdee.co, with the job title included in the subject line of the message.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
