Job Summary
We seek a dynamic, fashion-savvy, and outcome-focused Sales & Client Experience Officer to enhance customer satisfaction and boost sales revenue through exceptional service delivery.
The Sales & Client Experience Officer will focus on providing exceptional customer service, boosting sales performance, cultivating client relationships, and assisting in the brand’s digital and physical retail presence.
The successful applicant must demonstrate a deep enthusiasm for fashion and retail, exceptional interpersonal abilities, and a solid grasp of social media, digital marketing, and content development strategies.
Oversee a range of critical duties, including the management of daily operations, ensuring seamless workflow and adherence to established protocols. Lead and mentor a dynamic team, fostering a collaborative environment that encourages innovation and accountability. Develop and implement strategic initiatives to enhance productivity, efficiency, and organizational growth. Monitor performance metrics to identify areas for improvement and implement corrective actions as needed. Serve as the primary liaison between departments, facilitating clear communication and alignment of goals. Ensure compliance with industry regulations, company policies, and safety standards at all times. Conduct regular training sessions to keep the team updated on best practices and emerging trends. Prepare and present detailed reports to senior leadership, highlighting key achievements, challenges, and recommendations for continuous improvement.
Drive sales growth and elevate customer satisfaction by identifying and pursuing new business prospects, nurturing existing client relationships, and ensuring seamless purchasing experiences. Analyze market trends to refine sales strategies, address customer inquiries promptly, and resolve issues to foster long-term loyalty and repeat engagement.
Professionally welcome and assist clients, whether in-store or via online platforms. Deliver tailored product recommendations by carefully considering each customer’s preferences, lifestyle, and fashion requirements.
Provide outstanding shopping experiences designed to cultivate customer loyalty and drive repeat business.
Develop and nurture robust connections with both current and potential clients to foster long-term partnerships and business growth.
Continually surpass both individual and store sales goals through consistent performance and dedication.
Ensure ongoing engagement with customers to foster repeat business and generate valuable referrals.
We are seeking a dynamic professional to oversee our Social Media & Digital Engagement initiatives, driving brand awareness and fostering meaningful connections with our audience. The ideal candidate will develop and execute innovative content strategies, monitor trends, and analyze performance metrics to refine ongoing efforts. Responsibilities include creating engaging posts, managing community interactions, and collaborating with cross-functional teams to align messaging with broader marketing objectives. Proficiency in social media platforms, analytics tools, and content creation is essential, along with strong communication and strategic thinking skills.
Respond to customer inquiries across Instagram, WhatsApp, and other digital platforms with promptness and professionalism.
Collaborate on the development of compelling content tailored for various social media channels, encompassing photos, videos, reels, and product demonstrations.
Assist in the implementation of social media campaigns and promotional initiatives.
Develop and propose innovative strategies to enhance online engagement, strengthen brand presence, and attract new customers.
Possesses foundational knowledge of social media advertising and digital marketing methodologies.
Store Operations & Merchandising encompasses overseeing daily retail activities, ensuring optimal store performance, and maintaining visually appealing product displays to drive sales. This role involves managing inventory levels, coordinating staff schedules, and executing merchandising strategies aligned with company standards. Additionally, it requires analyzing sales data to identify trends, implementing promotional initiatives, and addressing operational challenges to enhance customer experience and profitability. Strong leadership, analytical skills, and a keen eye for detail are essential for success in this position.
Ensure store environments consistently showcase visually appealing product arrangements that align with established brand guidelines.
Provide support in overseeing inventory operations, conducting accurate stock counts, and ensuring timely replenishment of goods.
Track inventory levels and promptly report any shortages or surpluses to management to ensure optimal stock levels.
Handle customer transactions, including purchases, orders, exchanges, and other related activities, with precision and accuracy.
Maintain a consistently clean, orderly, and visually attractive store environment at all times.
You will serve as the public face of the organization, embodying its values, identity, and mission in all interactions. Your role involves consistently communicating the brand’s core principles through professional conduct, clear messaging, and alignment with corporate standards. Every engagement, whether internal or external, will reflect the company’s reputation, ensuring a cohesive and positive brand perception.
Monitor and analyze emerging trends in fashion, beauty, and retail to maintain a comprehensive understanding of the industry landscape.
Serve as a brand ambassador by consistently upholding a polished professional image and fostering an optimistic demeanor.
Drive awareness and engagement for the latest product launches, curated collections, seasonal initiatives, and exclusive promotional campaigns to maximize customer interest and sales performance.
Maintain the organization’s core values, uphold its professional image, and ensure adherence to established customer service standards.
Requirements
Seeking candidates with a minimum of two to three years of hands-on experience in retail sales, customer service, or a comparable professional setting.
Highly valued is prior involvement in the fashion, beauty, retail, or lifestyle sector.
Proven ability to drive sales, negotiate effectively, and cultivate strong customer relationships is essential.
Proficient in both oral and written communication with clarity and precision.
Enthusiasm for the realms of fashion and beauty, coupled with a dedication to delivering exceptional customer service, is essential.
Skilled in social media management with hands-on experience leveraging Instagram, WhatsApp Business, TikTok, and other digital platforms.
Proficiency in content creation, social media marketing, and paid advertising is essential for this role.
Proficient in crafting compelling content with smartphones and social media platforms.
Demonstrates exceptional interpersonal abilities while prioritizing customer satisfaction.
Demonstrates strong self-motivation and adaptability while effectively contributing to both independent tasks and team-based projects.
A polished, professional demeanor with a self-assured and approachable presence.
Exceptional proficiency in managing multiple tasks concurrently while maintaining meticulous organization and prioritization.
Qualified and enthusiastic applicants are encouraged to submit their résumé to careers@elvaridah.com, ensuring the job title is clearly indicated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
