Key Result Areas
We are seeking to increase market adoption and customer engagement with our product. The successful candidate will focus on identifying and capitalizing on opportunities to expand our product’s presence across diverse customer segments and market channels. This involves analyzing market trends, assessing competitive landscapes, and developing strategic initiatives to drive product penetration. The ideal candidate will have a proven track record of successfully penetrating new markets, a deep understanding of customer needs, and the ability to collaborate with cross-functional teams to implement growth strategies.
Perform routine assessments of market conditions to verify the extent of root coverage and the presence of company products within the designated region.
Propose strategic enhancements to products with the goal of maximizing sales performance and elevating overall customer satisfaction levels.
Facilitate the launch of innovative products to penetrate emerging markets and bolster regional brand recognition.
Design and uphold a streamlined distribution network with a focus on expediting deliveries and delivering exceptional customer service standards.
Drive strategic management of the SKUs portfolio to consistently meet and exceed established targets.
We are seeking a skilled professional to oversee and enhance customer relationship management initiatives, ensuring seamless interactions and sustained satisfaction across all touchpoints. The ideal candidate will develop and implement strategies to foster long-term client engagement, address inquiries promptly, and analyze feedback to drive continuous improvement. Proficiency in CRM systems, data analysis tools, and strong interpersonal skills are essential to cultivate trust, resolve escalations, and align solutions with business objectives. This role requires a proactive approach to identifying opportunities for upselling, cross-selling, and retaining high-value customers while maintaining compliance with company policies and industry regulations.
Maintain a comprehensive and up-to-date database of all regional trade partners to facilitate streamlined access and effective communication.
Document customer interactions and maintain comprehensive records of activities, accounts, and trade partner data.
Drive the Company’s product growth through proactive collaboration with trade partners to optimize their daily operational effectiveness.
To assemble and maintain a comprehensive trade database encompassing distributors, retailers, and supermarkets to support strategic decision-making processes.
Engage with clients to evaluate their changing requirements and gauge the strength of the company’s rapport with them.
Respond promptly to customer inquiries, complaints, and service issues to ensure timely resolution.
Analyze market trends, evaluate competitor actions, and gather customer feedback to identify opportunities and inform strategic decisions.
Reporting directly to the Senior Project Manager, this role is responsible for delivering comprehensive status updates on project milestones, risks, and resource allocation. Key tasks include compiling detailed progress reports, analyzing potential project challenges, and presenting findings to stakeholders and executive leadership. The position requires meticulous attention to detail, strong analytical skills, and the ability to communicate complex information clearly and concisely. Proficiency in project management software and data visualization tools is essential, along with experience in preparing executive-level presentations. Additionally, the individual must ensure timely and accurate reporting maintaining transparency and support informed decision-making across the organization.
Compile and deliver compelling sales presentations and proposals to the head of sales and senior management, ensuring clarity, persuasiveness, and alignment with organizational objectives.
Ensure prompt responses to leads and customer inquiries, maintaining a high standard of efficiency and professionalism throughout the engagement process.
Accurately document all sales activities and customer interactions to ensure meticulous record-keeping.
Compile specialized reports on an ad hoc basis to address specific data inquiries or support decision-making processes.
Key metrics will be utilized to measure and evaluate performance effectiveness, ensuring alignment with organizational objectives and strategic priorities. These indicators will provide clear benchmarks for assessing productivity, efficiency, and overall contribution to team and company success. Regular monitoring of these metrics will enable data-driven decision-making, facilitate continuous improvement, and support accountability at all levels of the role.
Address customer concerns and inquiries promptly, ensuring all complaints and requests are handled and resolved efficiently within designated timeframes.
Ensuring absolute precision in all customer records and databases, while maintaining the capability for rapid retrieval of such information, is essential.
Maintain a favorable brand image and strengthen customer perception metrics to reflect positively on the organization.
Effective utilization of technology and the Microsoft Office Suite, including computers, Microsoft Word, Excel, and PowerPoint, is essential, along with proficiency in operating basic office equipment such as printers, fax machines, and scanners.
Deliver outstanding customer service while promptly addressing and resolving inquiries to ensure satisfaction.
Seeking a candidate with a Bachelor’s degree in a relevant field and at least three years of professional experience in a comparable role. The ideal applicant will demonstrate strong analytical skills, proficiency in industry-standard software, and the ability to collaborate effectively within cross-functional teams. Responsibilities include conducting detailed research, preparing comprehensive reports, and presenting findings to stakeholders. Excellent written and verbal communication abilities are essential, along with a commitment to maintaining high ethical standards and adhering to regulatory guidelines.
A relevant academic qualification, such as an HND or Bachelor’s Degree in Marketing, Business, or a closely related discipline, is required.
Requires three to five years of hands-on experience in sales, with a strong preference for candidates with a background in cosmetics.
Skilled in the utilization of Customer Relationship Management (CRM) software systems.
Demonstrated success in finalizing sales transactions and consistently meeting or exceeding established sales objectives.
Qualified and enthusiastic candidates are encouraged to submit their updated CV by email to hrm@givanascosmetics.com, with “SALES EXECUTIVE – (LOCATION)” included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
