Job Summary
Unified Trust Network (UTC) is developing Africa’s leading security and trust infrastructure service, comprising Access Gate—an estate security solution deployed nationwide in Nigeria; Secure Access Layer—a verified access system for employees and contractors; and Digitization—a platform that converts manual identity and compliance processes into secure digital workflows. In the role of Business Support Officer, you will serve as the operational foundation of the organization, facilitating collaboration between teams, managing workflows, fostering client relationships, and maintaining seamless business operations across all levels. This dynamic, high-impact position is ideal for a versatile professional who excels in fast-paced startup environments and demonstrates equal proficiency in tasks ranging from report drafting and client onboarding to cross-functional project coordination.
Oversee and execute a comprehensive range of duties, including but not limited to managing project timelines, coordinating team efforts, and ensuring adherence to company policies and industry standards. Duties involve maintaining accurate records, conducting performance evaluations, and fostering a collaborative work environment to drive productivity and innovation. Additionally, the role requires direct engagement with stakeholders, timely resolution of operational challenges, and continuous improvement of workflows to meet organizational objectives.
The Operations & Administration team plays a crucial role in ensuring efficient workflows and seamless business operations, overseeing daily administrative tasks, process optimization, and compliance adherence. This role demands strong organizational skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities include coordinating schedules, maintaining accurate records, facilitating communication between departments, and implementing operational policies to enhance productivity. Candidates should possess excellent communication abilities, proficiency in relevant software, and a proactive approach to problem-solving. A background in business administration, operations management, or a related field is preferred, along with prior experience in a similar role. The ideal candidate will demonstrate leadership, adaptability, and a commitment to continuous improvement in support of organizational goals.
Oversee daily business functions, which encompass scheduling, record maintenance, vendor liaison, and office management.
Create, update, and oversee internal process documentation, standard operating procedures (SOPs), and operational workflows to ensure clarity, efficiency, and compliance within the organization.
Monitor and present essential business metrics and operational key performance indicators to the Head of Strategic Operations and the leadership team for informed decision-making and strategic alignment.
Oversee the acquisition of essential tools, subscriptions, and resources required by various teams to ensure operational efficiency and alignment with organizational goals.
Sales & Client Support
As a dynamic professional, you will be responsible for driving revenue growth by identifying and pursuing new business opportunities, maintaining strong client relationships, and ensuring customer satisfaction. Your role will involve collaborating with cross-functional teams to understand client needs, address concerns promptly, and deliver tailored solutions that align with organizational objectives. Additionally, you will manage the sales pipeline, track performance metrics, and contribute to strategic planning to enhance market positioning. Strong interpersonal skills, a results-driven mindset, and proficiency in CRM tools are essential for success in this position.
Provide assistance to the sales team by preparing proposals, formatting pitch decks, and compiling client documentation.
Facilitate the smooth integration of enterprise clients by serving as a liaison among product teams, compliance departments, and the clients themselves.
Deliver exceptional client service by overseeing all communications, tracking follow-ups, and maintaining consistent engagement to uphold high levels of client satisfaction.
Maintain accurate CRM records, monitor pipeline progression, and generate periodic reports on sales activities.
The Strategy & Partnerships team is responsible for developing and executing strategic initiatives that drive growth and foster collaborations. This role involves identifying and cultivating high-impact partnerships, negotiating deals, and aligning them with organizational objectives. Key responsibilities include market analysis, stakeholder engagement, and ensuring partnerships deliver measurable value. Ideal candidates should possess strong analytical skills, experience in partnership management, and a proven ability to build strategic relationships. A background in business development, corporate strategy, or a related field is preferred, along with excellent communication and negotiation abilities.
Perform comprehensive market research and competitive analysis to facilitate informed business development decisions.
Assist with the compilation and organization of materials required for investor updates, partnership meetings, and regulatory interactions.
Collaborate with government agencies, gig platforms, and enterprise clients to facilitate partnership coordination.
Monitor the progress of critical projects and milestones while proactively identifying potential risks, promptly escalating them to leadership for timely intervention.
People & Cross-Functional Support
We are seeking a collaborative professional to provide comprehensive support across multiple departments, ensuring seamless communication and alignment of objectives. The ideal candidate will have experience working in dynamic environments, offering both strategic and operational assistance to enhance team performance and project outcomes. Key responsibilities include facilitating interdepartmental coordination, streamlining workflows, and resolving cross-functional challenges. Strong interpersonal and organizational skills are essential, along with the ability to adapt to evolving priorities and foster productive relationships.
Oversee various HR operations such as managing recruitment processes, coordinating onboarding procedures, and maintaining staff documentation.
Act as the crucial link between the product, sales, compliance, and leadership teams, fostering seamless communication and alignment to drive cohesive decision-making and operational efficiency.
Plan and organize internal team meetings, off-site retreats, and external business functions to ensure seamless execution and alignment with organizational objectives.
Demonstrates an unwavering commitment to adhering to all relevant laws, regulations, and internal policies while maintaining the highest standards of confidentiality regarding sensitive information. Ensures the protection of proprietary data, client records, and organizational secrets through rigorous security protocols and ethical handling practices. Regularly reviews and updates compliance measures to align with evolving legal requirements and industry best practices.
Maintain the highest level of confidentiality when managing sensitive information.
Ensure adherence to NDPC regulations and the organization’s established data protection policies.
Uphold the organization’s ethical guidelines, compliance protocols, and operational policies without exception.
Seeking a candidate with a minimum of three years of experience in a related field, coupled with a bachelor’s degree in a relevant discipline. Proficiency in industry-standard software and tools is mandatory, along with strong analytical and problem-solving skills. The ideal applicant should demonstrate excellent communication abilities, both written and verbal, and the capacity to work collaboratively in a team environment. Prior experience in project management or leadership roles is highly desirable. Familiarity with applicable regulations and compliance standards is also required.
A bachelor’s degree in a STEM field, Business Administration, Management, or a related discipline is required.
Graduated candidates with a maximum of two years of experience in business support, operations, or administrative functions are encouraged to apply.
Proven capacity to effectively prioritize and manage diverse tasks concurrently.
Highly proficient in both written and verbal communication, with a strong customer service mindset and exceptional time management abilities.
Responsible for creating comprehensive reports and maintaining accurate documentation, ensuring all records are complete, up-to-date, and compliant with relevant standards. This role involves synthesizing complex information into clear, concise written materials, as well as organizing and storing documentation efficiently to support organizational processes and decision-making. Strong attention to detail and proficiency in written communication are essential to meet the demands of this position.
A strong command of Google Workspace, Microsoft Office, CRM platforms, and project management tools such as Notion or Trello is required.
Proficiency in startup, technology, or fintech environments represents a significant benefit.
Proficiency in the Nigerian regulatory framework, including the National Planning Commission (NDPC), Central Bank of Nigeria (CBN), and National Identity Management Commission (IMC), is advantageous.
What we’re looking for
A proactive individual who demonstrates initiative and assumes responsibility promptly and independently.
Demonstrates meticulous attention to detail, particularly when reviewing documents, analyzing data, and handling client communications.
Someone who is equally comfortable in the weeds and in the boardroom.
Demonstrates the utmost discretion and integrity in managing sensitive business and client data with the highest standards of confidentiality.
You should have a sincere commitment to UTC’s vision of establishing trust infrastructure throughout Africa.
Thriving in dynamic, high-pressure environments—especially in the formative stages of a company—demands a strong capacity for resilience and adaptability.
We provide a comprehensive benefits package designed to support both your professional growth and personal well-being. This includes health, dental, and vision insurance, along with a retirement savings plan featuring company matching contributions. Employees enjoy paid time off, including vacation days and holidays, as well as flexible work arrangements to promote work-life balance. Additionally, we offer professional development opportunities, wellness programs, and various employee discounts to enhance your overall experience with our organization.
Flexible working hours and a hybrid work model are available, providing employees with the opportunity to balance professional and personal commitments effectively.
We cultivate a collaborative and encouraging workplace culture where each team member is empowered to succeed and grow professionally. Our organization prioritizes mutual respect, open communication, and a shared commitment to achieving collective goals. By fostering a nurturing atmosphere, we enable employees to thrive, innovate, and contribute meaningfully to the company’s mission while receiving the support they need to overcome challenges.
Professional development and career advancement opportunities are available.
Contract terms include a fixed-term arrangement with comprehensive benefits, such as health insurance, retirement contributions, and paid time off. The position requires a minimum of 5 years of relevant experience, proficiency in industry-standard software, and strong project management skills. Responsibilities encompass overseeing project execution, coordinating cross-functional teams, and ensuring adherence to timelines and budgets. Additionally, the role demands compliance with company policies and the ability to adapt to evolving business needs. This contract is renewable based on performance evaluations and organizational requirements.
The position features a three-month initial probationary period, upon successful completion of which, a permanent employment agreement is offered, accompanied by a salary reassessment.
We invite you to submit your application or forward your curriculum vitae to info@unifiedtrustnet.com.
Qualified and motivated applicants are encouraged to submit their CV to info@unifiedtrustnet.com, with the position title included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
0 - 2 years
