Work Schedule: Monday to Friday 8am to 6pm, weekend work applicable on ad hoc basis
About the Role
This position serves a dual purpose, blending client relationship management with business development. You will oversee the coordination of cryogenic transport logistics and fertility concierge services for clients spanning Nigeria and international markets. Additionally, you will actively contribute to business expansion by identifying and establishing new partnerships and client accounts.
Oversee and execute key operational duties to ensure seamless business functioning, including managing day-to-day activities, coordinating team efforts, and maintaining high performance standards. Develop and implement strategic initiatives to drive growth, enhance efficiency, and optimize resource utilization across departments. Monitor progress, analyze performance metrics, and provide data-driven recommendations to senior leadership for informed decision-making. Lead cross-functional projects, fostering collaboration and alignment with organizational goals. Ensure compliance with industry regulations, company policies, and quality assurance protocols. Identify and mitigate risks while implementing robust contingency plans to safeguard operations. Cultivate a productive work environment by mentoring staff, promoting professional development, and recognizing employee contributions.
Coordinate and facilitate the seamless execution of cryogenic shipments, both domestically and internationally, while ensuring the highest standards of service delivery through concierge support.
Act as the main liaison for current clients, guaranteeing outstanding service at every stage.
Proactively seek out, engage with, and establish partnerships with new clinic collaborators, referral networks, and individual clientele to expand market reach and enhance service integration.
Facilitate the expansion of CML’s market footprint throughout Nigeria and internationally, driving sustained growth and strategic penetration in new and existing regions.
Accurately maintain comprehensive records while fostering clear and consistent communication with internal teams and external partners.
Travel domestically and abroad as necessary to engage with clients and partners.
Seeking a candidate with a minimum of two years of experience in a similar role, proficiency in project management software such as Asana or Trello, and strong communication skills to collaborate effectively with cross-functional teams. The ideal applicant must hold a bachelor’s degree in business administration, computer science, or a related field, along with the ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment. Responsibilities include coordinating project timelines, delegating tasks to team members, monitoring progress, and ensuring deliverables are completed accurately and on schedule.
A relevant bachelor’s degree is required, with a preference for applicants holding credentials in healthcare-related disciplines.
Seeking professionals with 1 to 3 years of hands-on experience in client-facing, sales, or coordination positions.
Capable of promptly arranging and undertaking both domestic and international travel as required, demonstrating flexibility and readiness to depart at short notice.
Reliable, high-speed internet connectivity is required, along with the capacity to perform duties efficiently both on-site and remotely.
Effective communication, interpersonal abilities, and strong organizational capabilities are essential.
Demonstrate a proactive and solution-oriented mindset, coupled with a strong dedication to providing exceptional service at every opportunity.
A background in healthcare, medicine, or the fertility sector offers a significant advantage for this role.
Why consider joining our team? We offer a dynamic and supportive work environment where collaboration and innovation thrive. As a valued member of our organization, you will have opportunities for professional growth and development, along with competitive compensation and benefits. Our mission is to foster a culture of excellence, where your contributions will make a meaningful impact on our collective success. If you seek a fulfilling career in a forward-thinking company, we invite you to apply and become part of our success story.
Join our dynamic, rapidly expanding global medical logistics enterprise, where innovation and efficiency drive our mission to transform healthcare delivery worldwide.
Engage with diverse, dynamic global markets within a specialized and innovative industry, creating opportunities for impactful collaboration and growth.
A dynamic, field-focused position offering substantial opportunities for professional advancement.
A collaborative team setting is provided, offering ample prospects for professional development alongside the company’s expansion.
Qualified applicants are encouraged to forward their curriculum vitae and a concise cover letter to contact@cryomedicallogistics.com, ensuring the subject line clearly states “Client Development Officer — Nigeria.”
Qualifications
BA/BSc/HND
Experience Required
1 year
