Job Description
Develop and implement strategic approaches for operational communications while ensuring accurate and comprehensive documentation of events and experiences.
This position is responsible for developing and implementing communications strategies within the country, reporting to the Heads of Mission and coordinating with Communications Advisors (CA’s) or the Field Communications Coordinator—where applicable—to ensure responsiveness to operational demands, emergencies, and crisis situations while maintaining effective prioritization.
Monitors developing events in MSF project locations that may necessitate official public statements or communications from the organization.
Strives to bring attention to overlooked humanitarian emergencies and neglected global challenges.
Identifies key challenges across Médecins sans frontières (MSF) operations that impact communications, providing strategic advice on messaging and public positioning while collaborating and coordinating with humanitarian affairs managers as necessary.
Collaborates with Communications Advisors (CA’s) or the Field Communications Coordinator, as applicable, to develop and/or update the Country Communications Framework (CCF), which serves as a comprehensive overview of all operational communications priorities within the country.
Formulates comprehensive crisis communication management protocols tailored to the country’s specific needs.
During crises, promptly provides journalists, the MSF communications network, and the public with strategic guidance and relevant content, adhering to the MSF Emergency Communications Framework and the Emergency Fundraising Policy as required.
Designs, implements, and leads dissemination and engagement strategies, ensuring their effectiveness and alignment with organizational goals.
Oversees all media management activities nationwide, encompassing national and international outlets, traditional and digital platforms, influencers, and citizen media. Shares or delegates responsibilities, as needed, with local communications staff—such as handling media relations, crafting content pitches, organizing media events, or facilitating visits to MSF projects—based on the team’s composition.
Works closely with Médecins sans frontières digital teams—whether local, regional, or global—to develop and execute strategic dissemination and engagement initiatives across MSF’s social media platforms.
Assesses the media and communication training requirements of operational personnel and arranges for the delivery of such training.
Serves as an authorized representative for Médecins sans frontières (MSF) upon necessity.
We are seeking a skilled Content Producer to oversee the creation and distribution of high-quality content across various platforms. The ideal candidate will have a strong background in writing, editing, and project management, with the ability to develop engaging narratives that resonate with our target audience. Responsibilities include researching topics, crafting compelling copy, collaborating with designers and videographers, and ensuring content aligns with brand guidelines. Proficiency in SEO, content management systems, and analytics tools is essential, along with a keen eye for detail and a commitment to meeting deadlines. A bachelor’s degree in journalism, communications, or a related field is preferred, and prior experience in content strategy or digital marketing is highly advantageous.
Determines the most suitable communication tools by evaluating the agreed objectives, key messages, and intended audiences.
Translates operational and medical data into compelling narratives that effectively communicate key aspects of the humanitarian or health crisis.
Produces timely content—including AV materials, flash quotes, press releases, tweets, and other relevant formats—while aligning it with the established strategy and budget, all in response to fast-moving current events.
Plays a key role in the creation of content for headquarters by providing essential materials—including insights, testimonials, photographs, and videos—to the Communications Advisor or other members of the communications team.
Ensures strict adherence to MSF’s communications ethical guidelines in all materials developed or collected firsthand, covering areas such as consent protocols, diversity, equity, and inclusion (DEI) principles, and other pertinent communications standards.
Maintains detailed documentation of all communications produced within the country to strengthen institutional knowledge and continuity.
Digital and media monitoring involves systematically tracking and analyzing content across various digital platforms, including social media, news outlets, blogs, and online forums. This role requires a keen ability to identify trends, assess sentiment, and extract relevant insights from vast amounts of data. Strong analytical skills, proficiency in monitoring tools, and a deep understanding of digital media landscapes are essential. Responsibilities include compiling reports, identifying key influencers, detecting potential crises, and providing actionable recommendations to stakeholders. Excellent communication and organizational abilities are also necessary to convey findings effectively and support strategic decision-making.
Employs digital and media monitoring tools to develop, refine, and deepen insights into the media landscape, target audiences, and public narratives of significance, while simultaneously tracking Médecins sans frontières (MSF) coverage and pinpointing instances of misinformation or reputational risks.
Ensures that any concerning references to MSF are reported without delay to the relevant operations or communications teams, as necessary, and provides guidance on appropriate resolutions while overseeing or directing the response efforts.
Internal stakeholder engagement and reporting entails establishing and maintaining productive relationships with key internal stakeholders, ensuring their needs and concerns are effectively addressed. This role requires the ability to develop clear, concise reports that convey critical information accurately and timely to leadership and relevant teams. Proficiency in communication, both written and verbal, as well as strong analytical and organizational skills, is essential to facilitate transparent dialogue and support informed decision-making across the organization.
In the event the Field Communications Coordinator is unavailable, the FCM serves as the central liaison for country-level heads of mission regarding public communications. The FCM collaborates with Heads of Mission, field coordinators, medical coordinators, humanitarian affairs personnel, and other key operational partners to assess requirements, provide strategic guidance on messaging, and facilitate communication support requests.
Establishes systematic reporting frameworks to document and track planned activities and their outcomes.
Field communications staff must ensure seamless collaboration with other local field communications teams by sharing updates on activities and coordinating shared resources, such as digital platforms and press management tools.
Global communications network for Médecins sans frontières (MSF), facilitating coordination across international teams to ensure timely and accurate information dissemination. Responsible for managing communication channels, maintaining updated contact databases, and fostering collaboration among field offices, headquarters, and external partners. Requires proficiency in multiple languages, cross-cultural communication skills, and the ability to operate under high-pressure scenarios while adhering to strict confidentiality protocols.
Offers direct insights and strategic direction to the MSF communications network regarding operational and humanitarian developments, recommending key communications opportunities and messaging approaches.
Provides content for global dissemination in response to requests from the MSF communications network and assists in facilitating journalist visits or contributing to targeted campaigns and fundraising initiatives whenever feasible.
Experienced individuals with strong capabilities in overseeing team dynamics and financial oversight are sought after. Candidates must demonstrate proficiency in coordinating team efforts and managing allocated resources efficiently. Essential duties include supervising staff performance, allocating funds appropriately, and ensuring adherence to fiscal constraints. Ideal applicants will exhibit exceptional leadership skills and meticulous attention to financial planning.
When relevant, the FCM provides oversight, guidance, and leadership to staff members within their direct reporting structure.
When necessary, the FCM prepares an annual communications budget for submission and approval by the Head of Mission(s) and the HQ communications department.
MSF is seeking a candidate to fulfill specific accountabilities within a designated section or context. This role encompasses a range of responsibilities tailored to the particular section or operational framework in which it operates. The position demands adherence to MSF’s core principles while addressing the unique challenges and requirements of the assigned section. Ideal candidates will possess the necessary qualifications, experience, and competencies to effectively contribute to the section’s objectives and ensure the successful execution of its mission.
Enhance partnerships with national and international media outlets to amplify the prominence of humanitarian and health challenges in Nigeria.
Identify compelling storytelling opportunities proactively and facilitate strategic media outreach in alignment with MSF’s operational priorities.
Assist the Digital/Social Media Officer in enhancing the visibility and engagement of MSF’s social media channels.
Assist in shaping content strategies and expanding audience reach in accordance with the organization’s communication goals.
Working in close partnership with the Field Communications Coordinator (FCC), you will track and analyze developments in Nigeria, with a focus on malnutrition trends and disease outbreaks.
Deliver prompt communication alerts regarding any escalation in the humanitarian crisis to support advocacy initiatives and strategic operational adjustments.
Direct the development and execution of communication strategies for project launches, completions, and significant operational changes.
Craft messaging that maintains consistency, timeliness, and alignment with MSF’s overarching strategic positioning.
To facilitate seamless coordination and sustained performance within the communications team, conduct regular team meetings, establish and enforce standard operating procedures (SOPs), and ensure the continuous maintenance and updating of SharePoint and other knowledge management systems.
Facilitate the career advancement of Field Communications Officers (FCS) by delivering targeted training, providing personalized mentorship, and proactively identifying avenues for professional growth, such as detachment or expatriation opportunities where applicable.
Support efforts aimed at hiring locally based communications professionals.
Facilitate a seamless onboarding and induction process to orient new team members with MSF’s communication methodologies and established standards.
Execute supplementary duties as needed to facilitate the execution of the nation’s communications strategy and address emergent operational demands.
Requirements:
Educational qualifications include a Bachelor’s degree or higher in the relevant field.
A bachelor’s degree in a related discipline, including Journalism, Communication, Development Studies, Political Science, or International Relations, is required.
With a proven track record in the field, candidates should demonstrate extensive hands-on experience relevant to the role. A minimum of [X] years in a similar capacity is required, ensuring familiarity with industry standards and best practices. Proficiency in key tools, methodologies, and systems associated with the position is essential, along with the ability to adapt to evolving technological and operational demands. Prior exposure to [specific tasks or environments] is highly advantageous, as is a deep understanding of [relevant concepts or challenges].
Version:
A minimum of four years of professional experience in communication, journalism, or public relations is required.
Required: A proven track record of working within Médecins sans frontières (MSF) or comparable international non-governmental organizations (NGOs) in humanitarian settings.
Experience in leading and overseeing teams is highly favorable.
Proficient communication skills in multiple languages are required for this role, with a minimum of fluency in two languages being essential. The incumbent will oversee translation tasks, ensuring accuracy and cultural appropriateness across all materials. Regular interaction with diverse teams and clients demands strong interpersonal abilities and adaptability to varying linguistic contexts. Additionally, the position entails reviewing translated content for consistency with organizational standards and maintaining meticulous documentation of all language-related activities.
Minimum requirement is English proficiency at C1 level, with Hausa fluency considered an advantageous additional skill.
Demonstrates proficiency in relevant technical or functional areas, including strong analytical abilities, problem-solving skills, and effective communication. Requires expertise in [specific skills or tools], with a proven track record of applying this knowledge to deliver measurable results. Must exhibit adaptability to evolving priorities and a commitment to continuous learning. Preferred candidates will also possess [additional preferred skills or certifications], along with the ability to collaborate effectively in cross-functional teams.
Proficiency in essential computer skills, including Microsoft Office applications and internet navigation, is required.
Desired qualifications include proficiency in photography and video production, along with expertise in the Adobe Creative Suite.
We seek a candidate with proven expertise in [specific competencies if mentioned in original], including [specific skills or areas of knowledge]. The ideal applicant will demonstrate exceptional proficiency in [key skill], along with a strong background in [relevant field or task]. Analytical thinking and problem-solving abilities are essential, as the role requires [specific responsibility or challenge]. Additionally, the position demands [required skill or trait], ensuring alignment with [company goal or team objective]. Familiarity with [specific tool, software, or framework] is highly advantageous, as is the capacity to [specific responsibility]. The successful candidate will collaborate effectively with cross-functional teams to [specific outcome], while adhering to [relevant standard or process]. Strong communication skills, both written and verbal, are critical for [specific interaction or task].
Capable of developing and harmonizing communication strategies by integrating objectives, target audiences, appropriate channels, and suitable formats.
With a proven track record in media management, proficiency spans landscape mapping, strategic pitching, conducting press briefings, and cultivating spokesperson relationships.
Strong preference for candidates with demonstrated proficiency in navigating high-stakes communication environments, such as crisis management and strategic public affairs, where tact and poise are essential.
Proficiency in evaluating intricate humanitarian challenges—such as malnutrition and disease outbreaks—and converting findings into clear, actionable messaging is essential.
Proficient in recognizing engaging storylines and converting them into compelling communication assets tailored for diverse platforms.
Desirable candidates will possess a proven track record in social media management, with expertise in expanding audience reach, fostering engagement, and mitigating risks such as the spread of misinformation and disinformation.
Demonstrates leadership through personal example while cultivating a collaborative team environment and advancing staff growth through structured mentoring programs.
Exceptional organizational abilities are required to oversee numerous projects at once, consistently delivering high-quality results without compromising performance under demanding circumstances.
A demonstrated capacity to serve as a strong ambassador for MSF, enhance external engagements, and fulfill or assist in the role of public spokesperson.
Capable of promptly relocating to Médecins sans frontières (MSF) field locations, even when provided with minimal advance notice, demonstrates both flexibility and readiness for travel.
Qualifications
BA/BSc/HND
