The position involves contributing to a dynamic team environment while performing essential duties that align with the organization’s strategic goals. Key responsibilities encompass a range of tasks critical to operational success, ensuring efficiency and effectiveness in daily functions. Qualifications include a combination of relevant experience, specialized skills, and educational background tailored to the role’s demands. The ideal candidate will demonstrate proficiency in key areas, adaptability to evolving challenges, and a commitment to delivering high-quality results. Collaboration with stakeholders and adherence to established protocols will be fundamental to fulfilling the role’s expectations.
We seek a meticulous and highly organized professional to join our Risk department as an Area Collections Executive. The successful candidate will spearhead collections efforts and processes for our PAY products in the field. Additionally, they will provide strategic advice and recommendations to enhance customer payments and satisfaction, ensuring our offerings align with end-user expectations.
The position is based within the Corporate Risk department as a fixed-term contract role, situated in Nigeria, with an onsite work arrangement.
What you would be expected to do
Conducting a comprehensive analysis of regional portfolio performance and repayment patterns to formulate tailored daily, weekly, and monthly action plans aimed at enhancing collection efficiency from delinquent accounts.
Conducting on-site market assessments to verify sales performance and gather diverse regional insights, thereby strengthening strategic initiatives aimed at reducing instances of faulty lamps and reimbursement claims.
Delivering weekly progress reports to the Sales and Risk Management teams, outlining the field interventions conducted, and the outcomes attained, while also incorporating valuable customer insights.
Designing, implementing, and refining collection processes to enhance repayment efficiency and improve customer satisfaction.
Collaborating closely with Area Business Managers and Field Sales Executives, this role involves executing product repossessions from delinquent customers when direct intervention becomes necessary.
Investigating and documenting any instances of product tampering encountered in the field as per the protocols and procedures outlined by the Risk team is a key responsibility.
Facilitating the reporting and enforcement of actions against individuals engaged in fraudulent activities within the field, including product tampering and misinformed sales by Field Sales Executives (FSE’s), in accordance with established processes defined by the Risk function.
Responsibilities include equipping Field Sales Executives with the necessary skills and knowledge to effectively manage repossession scenarios and handle challenging customer collection matters.
To maintain operational efficiency, we will establish and enforce a consistent follow-up cadence with Field Officers (Agents) to verify timely completion of collection calls and repossession tasks.
Establishing and managing cash collection centers is a key responsibility, including the critical task of setting up the primary collection area.
You may possess the qualities of an ideal candidate if you demonstrate a robust skill set in the specified areas, along with a proven track record of achieving measurable results in prior roles. The position requires someone who thrives in a fast-paced environment, adapts quickly to evolving challenges, and collaborates effectively with cross-functional teams to drive project success. Additionally, familiarity with industry-standard tools and methodologies, as well as a commitment to continuous learning and professional growth, would be advantageous. Strong communication skills, both written and verbal, are essential to articulate ideas clearly and influence stakeholders at all levels.
Candidates should possess a Bachelor’s degree or a Higher Diploma in Finance, Community Development, Communication, Credit Risk Management, or a closely related discipline.
With a minimum of one year of professional experience in a comparable role, you must also possess hands-on experience in fieldwork and serving customers in rural communities.
We are passionate about contributing to our collections efforts, ensuring prompt issue resolution, and elevating the overall customer experience to drive positive outcomes.
Professionals with a strong background in microfinance, fintech, or banking—particularly in credit collections and debt recovery—are highly preferred for this role.
Proficient in numerical analysis and data interpretation, with a strong aptitude for mathematical reasoning and precision.
Proficient in interpersonal communication and relationship-building, with a strong emphasis on clear and effective interaction with others.
Demonstrates strong analytical and problem-solving capabilities with a clear, logical approach to challenges.
We are passionate about collaborating with customers in rural areas and adept at addressing and resolving their inquiries and concerns.
Demonstrates exceptional proficiency in tracking and resolving issues efficiently and effectively.
Demonstrates exceptional ability to prioritize and execute multiple tasks simultaneously with precision and thoroughness.
Collaborate effectively with various sales teams and cross-functional departments to ensure seamless integration of efforts.
Proficiency in the region constitutes an additional benefit.
go to method of application
To apply, please utilize the provided links on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
1 year
