As the Afterwales Service Representative, your responsibilities will encompass overseeing post-purchase customer interactions to ensure prompt resolution of product-related concerns and consistently high satisfaction rates. You will process warranty claims, manage repair requests, and address service inquiries while collaborating with logistics and technical departments to facilitate seamless operations. Additionally, your duties will include offering expert product guidance, recommending compatible accessories, and meticulously documenting service interactions in CRM systems. By leveraging strong communication and problem-solving abilities, you will foster customer loyalty and play a key role in driving business expansion.
Oversee and manage daily operations to ensure efficiency and productivity align with organizational goals. Develop and implement strategies to enhance performance, streamline processes, and drive continuous improvement across teams. Collaborate with cross-functional departments to align objectives, resolve conflicts, and foster a cohesive work environment. Monitor key performance indicators (KPIs) to assess progress, identify areas for enhancement, and implement corrective actions as needed. Lead and mentor team members, providing guidance, feedback, and professional development opportunities to maximize their potential and contribution. Ensure compliance with company policies, industry regulations, and best practices to uphold operational integrity and mitigate risks. Prepare and present reports to stakeholders, summarizing performance metrics, project updates, and strategic recommendations to support informed decision-making.
We handle customer service inquiries by addressing questions, concerns, and complaints regarding phone accessories products promptly and professionally.
Responsible for providing comprehensive product support, identifying and resolving product-related issues, and offering appropriate replacement options to ensure customer satisfaction.
We manage and execute all aspects of the order lifecycle, including order processing, shipment tracking, and facilitating returns or exchanges.
Remain informed about the latest details regarding product functionalities, advantages, and technical parameters.
Responsibilities include discovering potential sales avenues, advocating for offerings, and suggesting optimal product solutions to enhance customer satisfaction and revenue growth.
Prepare and submit consistent updates regarding customer feedback, product performance metrics, and sales trend analysis to stakeholders.
Requirements:
A bachelor’s degree or Higher National Diploma (HND) in Business Administration, Sales, or a related discipline is required for this position.
Seeking candidates with up to two years of professional experience in customer service or sales, with a preference for those familiar with the phone accessories sector.
Accomplished communication and collaboration abilities, fostering productive relationships and ensuring clear, effective exchanges in diverse professional settings.
Proven proficiency in analytical thinking and effective problem-solving, with a strong ability to dissect complex challenges and derive optimal solutions through structured reasoning and data-driven insights.
Adaptability to thrive in high-pressure, dynamic settings while consistently fulfilling established deadlines.
Proficient knowledge of phone accessory products and associated technologies is required.
Qualifications
BA/BSc/HND , NCE , OND
Experience Required
0 - 2 years
