General Objective / Summary
The PHC supervisor, reporting directly to the deputy/health nutrition program manager, oversees clinical patient management across integrated health and nutrition services.
The position involves collaborating with diverse healthcare teams—such as nursing staff, midwives, Stabilization Center (SC) physicians, and administrative personnel—to ensure the provision of exceptional patient care.
The PHC supervisor guarantees seamless continuity of care, promotes health, and prevents disease among target populations by strictly following PUB, national, and international clinical protocols.
The supervisor is responsible for ensuring seamless daily facility operations, offering clinical guidance to staff, and overseeing the procurement and distribution of medical and nutrition supplies to avoid shortages.
Monitoring and overseeing operations to ensure adherence to established standards and protocols, while maintaining a vigilant approach to identifying potential risks or deviations. This includes conducting regular inspections and assessments to verify compliance with regulatory requirements and internal policies, as well as providing guidance and support to staff to foster a culture of accountability and continuous improvement.
Oversee the efficient organization and operational readiness of the health facility, including its various service provision areas such as consultation rooms, triage zones, wound dressing stations (based on available space), labor and delivery rooms, pre- and post-labour areas, EPI (Expanded Program on Immunization) spaces, laboratory rooms, pharmacy storage and dispensing units, OTP/TSFP (Outpatient Therapeutic Program/Therapeutic Feeding Program) areas, SC (Surgical Care) services, medical and general waste management facilities, energy sources, water supply systems, boundary walls, doors and windows, electronic equipment, and referral mechanisms using ambulances or other designated vehicles.
Responsible for maintaining adequate stock levels and ensuring the secure storage of pharmaceuticals, medical supplies, SRH commodities (including contraceptives, delivery kits, PEP kits, and emergency reproductive health kits), nutritional products, medical equipment, printed health and nutrition stationery, general office supplies, personal protective equipment (PPE), housekeeping materials, furniture, information, education, and communication (IEC) materials, job aids, complaint and feedback boxes, as well as generator fuel (where applicable).
Your responsibilities include organizing duty rosters for health, nutrition, and SRH service providers, ensuring the distribution of medications adheres to Ministry of Health protocols, and implementing infection prevention and control (IPC) measures alongside hygiene standards. You will also oversee the proper management of general and medical waste while preparing medical and SRH material requirements, collaborating closely with relevant staff to facilitate these tasks.
Ensure the execution of all sexual and reproductive health (SRH) initiatives, encompassing antenatal care (ANC), postnatal care (PNC), family planning, safe delivery, post-abortion care, clinical management of rape (CMR), sexually transmitted infection (STI) management, referrals, vaccination, and laboratory services.
Provide leadership in maintaining the availability and quality of Basic Emergency Obstetric and Newborn Care (Beyond) services while ensuring prompt referrals for cases necessitating advanced medical intervention.
Provide guidance to health and nutrition personnel on case management procedures (excluding the specialized medical responsibilities of doctors in SC), adhering to sexual and reproductive health (SRH) case management protocols.
Provide support to nursing and midwifery staff as required, particularly during periods of high demand such as consultations and labor or delivery services.
Conduct monthly evaluations to assess the quality of consultations, encompassing sexual and reproductive health services, amongst health and nutrition staff—excluding medical doctors in SC—following guidelines set forth by the Deputy/Health Project/Program Manager.
Ensure SGBV survivors receive management in strict adherence to protection protocols, which encompasses prompt delivery of CMR services within 72 hours, appropriate referrals for psychosocial support, and rigorous safeguarding of personal information in compliance with established policies.
Proper monitoring of newborns must be maintained until discharge, and timely referrals for pregnant women and newborns to the Expanded Program on Immunization (EPI) for vaccination must be ensured.
Educate pregnant women attending antenatal care (ANC) about the importance of birth preparedness and complication readiness (BPCR) to ensure timely and appropriate responses to potential risks during pregnancy and childbirth.
Offer expert technical assistance to health and nutrition personnel regarding the diagnosis and management of cases, particularly those involving Age-related complications when necessary.
Provide support to health and nutrition personnel in the coordination and oversight of referral cases, with particular emphasis on obstetric and neonatal emergencies.
Ensure adherence to IMAM protocols during both admission and discharge processes in OTP and SFP settings.
Maintain accurate completion of patient data on cards by nutrition teams during patient visits.
Conduct health and sexual and reproductive health education sessions in strict adherence to established protocols, covering essential topics such as family planning, maternal nutrition, breastfeeding practices, sexually transmitted infection prevention, and adolescent reproductive health.
Collaborating with the Nutrition Officer, we will develop and oversee training programs for community volunteers, encompassing SRH awareness and community sensitization initiatives.
Ensure, via the OTP Nurse, that beneficiary defaulter tracing and follow-up systems are accurately documented and maintained.
Assist the SC in ensuring patients and one designated caretaker receive 2–3 meals daily throughout their stay, as mutually agreed upon.
Oversee the execution of medical and sexual and reproductive health protocols, ensuring the judicious application of medications and accurate adherence to treatment procedures in accordance with national and international guidelines.
Facilitate seamless collaboration and alignment of services across the Health/Nutrition, SRH, WASH, Food Security, and Protection/PSS departments to ensure cohesive program delivery and impact.
Design and implement robust referral systems while ensuring seamless follow-up of beneficiaries across PUB project sites and partner health facilities, specifically for Health, Nutrition, and Sexual and Reproductive Health (SRH) referrals.
Ensure timely communication of HR documents—such as attendance sheets and leave requests—to the HR Manager, with validation from the Deputy or Health Project/Program Manager.
Ensure the accurate archiving of documents, tools, and training materials in alignment with project requirements while maintaining readily accessible verification sources as outlined in the proposals.
Ensure comprehensive coordination with logistics to meet all vehicle requirements and manage every logistical aspect of the project, including delivery, distribution, onsite storage, and the implementation of passive security measures for the health facility.
Oversee and lead a cohesive team, ensuring alignment with organizational objectives and fostering a collaborative work environment that drives productivity and engagement. Responsible for recruiting, developing, and retaining top talent, as well as delegating tasks effectively to optimize performance. Monitor team progress, provide constructive feedback, and address any challenges to maintain high standards of work quality and efficiency. Implement strategies to enhance team cohesion and motivation, ensuring all members contribute to collective goals.
The monthly schedule for OLD, SRH (including ANC, PNC, Family Planning, SGBV services, and delivery services), OTP, and SC teams will be meticulously planned in collaboration with the Facility Manager and Project Manager, ensuring thorough follow-up throughout the process.
Oversee the creation and administration of staff duty schedules, annual leave records, attendance documentation, and performance evaluations, while also coordinating with the line manager to manage SRH personnel.
Monitor adherence to Premiere Urgency Internationale’s established rules and promptly escalate any violations to the line manager for immediate action.
Collaborate with the Project Manager and Human Resources department, as needed, to assist in the recruitment of health, nursing, nutrition, and sexual and reproductive health personnel.
Ensure adherence to established security protocols in the field while maintaining consistent communication with the designated security focal point.
Convene periodic collaborative sessions with the Health, Nutrition, and Sexual and Reproductive Health (SRH) teams to review progress updates, address operational challenges, and identify service delivery gaps, with specific emphasis on SRH indicators and case follow-up.
All patients, encompassing SRH clients, must receive equitable treatment characterized by respect, dignity, and confidentiality, in strict adherence to the Premiere Urgency Internationale Charter.
Collaborate closely with the Deputy/Program/Project Manager, providing comprehensive updates on activities, observations, and needs, with a focus on SRH service performance, identified gaps, and urgent cases such as obstetric emergencies and SGBV cases.
Foster strong collaborative ties between the Ministry of Health (MOH) and PUB via the facility manager and MOH staff stationed at the site, while ensuring the seamless integration and alignment of sexual and reproductive health (SRH) services with national health guidelines.
Medical data collection and reporting involves the systematic gathering, organization, and documentation of healthcare-related information, including patient records, treatment outcomes, and clinical metrics. Professionals in this role must ensure data accuracy, compliance with regulatory standards such as HIPAA, and timely submission to relevant stakeholders, including healthcare providers, insurers, and government agencies. Additionally, they analyze trends, generate reports, and support data-driven decision-making to enhance patient care, operational efficiency, and regulatory adherence. Strong attention to detail, proficiency in data management software, and a solid understanding of medical terminology are essential requirements for success in this position.
Verify that all medical prescriptions are legible, properly dated, and signed by the authorized healthcare provider.
Verify that all clinician inputs in the digital data system (Comm care) are accurate and submitted promptly.
Ensure that nutrition officers promptly input and upload nutrition data into the Nutrition Information System (IS).
Each department must be monitored daily to confirm that PIS data is accurately entered and uploaded as required.
Weekly WARS reporting is essential, ensuring line listings and reports are promptly shared with the DSO in compliance with established WARS guidelines and case definitions.
We deliver comprehensive training programs designed to equip new hires with the essential skills and knowledge required to excel in their roles. These programs encompass both technical and soft skills’ development, ensuring a well-rounded preparation for the responsibilities ahead. Participants will undergo structured sessions covering company policies, industry standards, and hands-on practice to foster proficiency and confidence. Additionally, ongoing mentorship and feedback opportunities are provided to support continuous growth and adaptation to the organizational culture.
Evaluate training requirements in collaboration with the Project Manager, develop and implement training programs tailored to both technical and non-technical personnel, and assess the post-training effectiveness to ensure continuous improvement.
Supervise and provide appropriate training for daily workers involved in the project to ensure their effective participation and performance.
Evaluate participants’ comprehension following training sessions and, where necessary, recommend supplementary shadowing or informal coaching to reinforce learning.
Perform additional responsibilities as assigned, ensuring alignment with organizational objectives and operational needs.
Provide comprehensive verbal and written handoffs at the conclusion of each duty shift for the team, highlighting key events and ensuring clear communication of critical information.
Actively engage in the meticulous planning and seamless coordination of donor visits to ensure a flawless and impactful experience.
Responsible for converting written materials and facilitating verbal exchanges as needed.
Attend meetings at the health facility as required to contribute meaningfully to discussions and decision-making processes.
Engage in additional tasks, including vaccination initiatives, survey administration, or other relevant activities, as required by the position.
You are responsible for promptly reporting any issues within the clinic to your line manager, including discrepancies, losses, or theft of medical equipment or medications, as well as any concerns related to patients or organizational operations.
Ensure strict adherence to all PUB security protocols at all times, and promptly notify the designated personnel of any observed security breaches on the premises.
Maintain constant vigilance regarding security conditions at both office and clinic locations, promptly communicating any observations to the program manager for review and action.
Handle emergency situations promptly and effectively as they arise.
Available to undertake additional responsibilities as assigned by the Manager to ensure operational flexibility and continuity of service.
The responsibilities and duties outlined in this job description are not exhaustive and may be adjusted in accordance with the evolving requirements of the project.
Mandatory Requirements include a bachelor’s degree in computer science, engineering, or a related field, along with a minimum of five years of experience in software development or a closely aligned discipline. Candidates must demonstrate proficiency in programming languages such as Java, Python, or C++, as well as expertise in software design principles, algorithms, and data structures. Strong problem-solving abilities, excellent communication skills, and the capacity to collaborate effectively within a team are essential. Additionally, familiarity with version control systems, such as Git, and experience with agile development methodologies are required. Proficiency in developing scalable, high-performance applications and a commitment to writing clean, maintainable code are also mandatory.
Fluent in English with a strong proficiency in Hausa and other local languages.
Education: A Bachelor’s Degree, ideally comprising an MD credential or a Bachelor of Nursing Science (BNC), is required.
A practicing physician must hold a valid, active license, while nurses are required to possess dual license in both nursing and midwifery, specifically an RN and RM designation.
Seeking candidates with 1–2 years of hands-on experience in clinical management, team supervision, and involvement with non-governmental organizations (NGOs).
A background in public health would be considered advantageous.
Possesses a comprehensive understanding and proficiency in the required competencies and expertise. Demonstrates the ability to effectively apply specialized knowledge within the designated field. Exhibits a strong command of essential skills necessary for successful performance in the role.
Individuals should possess a strong understanding of both communicable and non-communicable diseases, including their causes, transmission methods, and prevention strategies.
Proficient understanding of public health principles and practices is essential for this role.
Possesses a strong understanding of Antenatal and Postnatal Consultation principles and practices.
Proficient in overseeing labor progress and managing delivery procedures with a strong understanding of best practices.
Proficient in providing comprehensive neonatal care, with a strong understanding of the specialized needs and considerations for newborns.
Capable of handling a balanced workload effectively, even in emergency situations.
Proficient in utilizing a range of software applications, including but not limited to Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), and collaboration tools such as Slack or Microsoft Teams. Experience with project management platforms like Asana or Trello is advantageous. Familiarity with data analysis tools (e.g., SPSS, R, or Python) and CRM systems (e.g., Salesforce) is preferred. Strong typing speed and accuracy, as well as the ability to quickly adapt to new technologies, are essential.
Possesses advanced proficiency in Microsoft Office Suite, with particular expertise in Word, Excel, and Outlook.
Other:
Good team spirit
Proficient coordination and oversight capabilities are essential, requiring strong leadership to guide teams effectively and ensure operational efficiency. The ability to supervise, delegate tasks, and foster a productive work environment is crucial for achieving organizational goals and maintaining high performance standards.
Proficient reporting abilities are essential for this role, requiring the capacity to compile, analyze, and present data clearly and concisely. Candidates must demonstrate expertise in structuring reports that highlight key insights while adhering to accuracy and professional standards. Effective written and verbal communication skills are critical to convey complex information in an accessible manner to stakeholders at all levels. Additionally, familiarity with reporting tools, software, or data visualization platforms is advantageous for enhancing productivity and report quality. Strong attention to detail and the ability to meet deadlines are also necessary to ensure timely and reliable deliverables.
Seeking opportunities to contribute to humanitarian relief efforts, with a strong commitment to supporting communities in crisis. Passionate about engaging in initiatives that address urgent needs and promote sustainable development in affected regions.
We seek candidates with a diverse skill set and the ability to adapt across multiple functions. Proficiency in cross-functional collaboration is essential, as is the capacity to integrate varied tasks and responsibilities seamlessly. Strong problem-solving skills and a proactive approach to handling dynamic challenges are required to thrive in this role. Additionally, excellent communication and organizational abilities are necessary to coordinate effectively with different teams and stakeholders.
Proven ability to communicate effectively, resolve conflicts, and navigate delicate interactions with diplomacy, particularly in high-tension environments.
Demonstrates a sincere commitment to assisting individuals facing challenges or hardship.
Capable of making timely and informed decisions and assuming necessary authority when circumstances demand it.
Demonstrates a solid grasp of the regional political landscape and its dynamics.
Proficient in evaluating processes to identify opportunities for enhancement and recommending strategic optimizations.
Adapts seamlessly to shifting priorities in response to evolving mission requirements or organizational needs.
Highly disciplined and diligent, with a strong commitment to achieving excellence through meticulous organization and relentless perseverance.
Capable of effectively handling stress and pressure while maintaining productivity and composure in challenging situations.
Capable of verifying the accuracy of information and exercising logical reasoning in all tasks.
We seek a professional who demonstrates impartiality in all interactions, ensuring fair and unbiased treatment of all individuals without favoring any particular group or perspective. The ideal candidate must maintain confidentiality regarding sensitive information and avoid conflicts of interest in decision-making processes. Strong communication skills are essential to convey neutrality effectively while fostering an inclusive and respectful environment. Responsibilities include assessing situations objectively, providing balanced assessments, and mediating disputes with fairness and consistency. Prior experience in conflict resolution or mediation is advantageous, though not mandatory. A commitment to ethical conduct and adherence to organizational policies is required to uphold the principles of neutrality in daily operations.
Reliability is essential for this role, as the position demands consistent performance and adherence to deadlines without compromise. Candidates must demonstrate a strong commitment to maintaining accuracy in all tasks while ensuring dependable outcomes under varying conditions. The ability to meet strict timelines and uphold high standards of quality is non-negotiable. Additionally, the role requires unwavering focus during high-pressure situations, as well as the capacity to troubleshoot issues promptly to prevent disruptions. A track record of meeting commitments and resolving challenges efficiently is highly valued.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
