Overall Mission
Reporting to the Protection Supervisor and receiving specialized technical guidance from the Deputy Protection Coordinator on GBV quality standards, the GBV caseworker delivers high-quality, survivor-centered case management services to GBV survivors and at-risk individuals.
The GBV caseworker collaborates closely with the Protection Officer, providing specialized support in GBV response and case management, as well as overseeing PRIMERO/BRIMS data management and facilitating GBV prevention initiatives.
In close collaboration with Protection Officers, community-based structures, health sector stakeholders, and external service providers, the incumbent provides oversight to Protection Volunteers engaged in Age-related initiatives.
We are seeking a motivated individual to oversee a range of critical duties and strategic initiatives. This role involves coordinating cross-functional projects, ensuring adherence to company policies and industry regulations, and maintaining high standards of operational efficiency. Key tasks include conducting thorough data analysis to inform decision-making, fostering collaboration among team members, and implementing innovative solutions to enhance productivity. The position demands meticulous attention to detail, strong problem-solving capabilities, and the ability to manage multiple priorities in a fast-paced environment.
Implementing activities involves meticulously planning, organizing, and executing initiatives to align with strategic objectives. This includes designing engaging programs, coordinating resources, and monitoring progress to ensure successful delivery. Responsibilities encompass collaborating with stakeholders, assessing participant feedback, and adjusting approaches as needed to enhance outcomes. Strong project management skills and attention to detail are essential to drive impactful results and maintain high standards of execution.
GBV Response professionals are tasked with implementing and overseeing initiatives aimed at addressing and mitigating gender-based violence, ensuring the protection and support of survivors through comprehensive, survivor-centered approaches. This role involves collaborating with multidisciplinary teams to develop prevention strategies, provide direct assistance to survivors, and advocate for systemic changes that enhance safety and access to justice. Responsibilities include conducting risk assessments, delivering psychosocial support, coordinating with legal and medical professionals, and raising awareness through community engagement and education campaigns. Strong interpersonal skills, cultural sensitivity, and a deep commitment to human rights are essential, along with proficiency in GBV case management frameworks and relevant legal frameworks.
Deliver compassionate, survivor-focused case management services on a daily basis to gender-based violence (GBV) survivors and those at heightened risk, in strict adherence to established GBV Standard Operating Procedures (SOPs) and Guiding Principles.
Conduct comprehensive evaluations of survivors’ requirements, devise tailored action plans, execute these plans, provide ongoing follow-up, and finalize cases in strict adherence to the established GBV case management standard operating procedures.
Document all cases meticulously using standardized intake and assessment forms, verifying accuracy, completeness, and timely submission while strictly adhering to confidentiality protocols and do-no-harm principles.
Consistently adhere to established case management procedures, referral guidelines, and documentation protocols throughout every phase of the case management workflow.
Organize and lead routine case conference discussions focused on intricate or demanding situations, elevating complex, high-risk, or ethically delicate cases to the Protection Supervisor for oversight and, when necessary, to the Deputy Protection Coordinator for expert clinical guidance.
Offer guidance to GBV survivors by connecting them with suitable internal and external resources, including child protection, sexual and reproductive health, mental health and psychosocial support, legal aid, and individual protection assistance. Where necessary, escort survivors to these services and follow up to confirm that they have accessed the required support.
Maintain a survivor-centered approach and adhere to GBV Guiding Principles consistently, whether in safe spaces or within community settings.
GBV prevention initiatives aim to mitigate and respond to gender-based violence through comprehensive strategies encompassing awareness campaigns, educational programs, and direct support services for survivors. These efforts require collaboration with local communities, government agencies, and international partners to ensure culturally sensitive and effective interventions. Professionals in this field must possess expertise in gender equality, social justice, and trauma-informed care, alongside strong interpersonal and advocacy skills. Responsibilities include designing prevention programs, conducting training sessions, providing counseling, and advocating for policy changes that address systemic inequalities and protect vulnerable populations.
Regularly check in with survivors and their partners to verify that all action plans are being followed, and necessary services have been effectively delivered.
Oversee and assist in the implementation of psychosocial support initiatives and structured group sessions, such as MAP or Girls Shine activities, in alignment with safe space programming, all while reporting to the Protection Supervisor.
Design and conduct tailored GBV awareness-raising sessions for diverse community members, such as men, boys, women, girls, and community leaders, covering essential GBV concepts, prevention strategies, available support services, and legal rights.
Craft and distribute essential messaging on gender-based violence prevention, informed by community-identified concerns, in collaboration with the Protection Supervisor.
Collaborate in the implementation of community-driven initiatives aimed at preventing gender-based violence (GBV) and foster the adoption of behaviors that safeguard individuals and groups.
Proactively cultivate and sustain productive collaborations with key stakeholders in case management, including community organizations, governmental entities, UN agencies, and NGOs operating in the field.
Provide assistance to the FCRM helpdesk as needed, guaranteeing that GBV survivors and community members can securely and confidentially access information, feedback mechanisms, and referrals.
BRIMS/Primero Data Management facilitates the secure collection, storage, and analysis of sensitive information pertaining to gender-based violence and protection incidents. This role necessitates expertise in data management principles, proficiency in BRIMS/Primero software, and a commitment to upholding confidentiality and ethical standards. Responsibilities include maintaining accurate records, generating insightful reports, and ensuring compliance with data protection protocols. Candidates must demonstrate strong analytical skills, attention to detail, and the ability to collaborate effectively within multidisciplinary teams to support evidence-based decision-making.
Regularly maintain and update the PRIMERO / BRIMS Incident Recorder by documenting cases, ensuring precise and prompt data entry in strict adherence to BRIMS protocols and data protection standards.
Maintain meticulously organized records for all documented cases of gender-based violence (GBV) and ensure thorough follow-up across every operational area.
Use PRIMERO / BRIMS to examine documented cases for the production of weekly, monthly, and quarterly reports; deliver statistical insights and data as requested by the Protection Supervisor and Area Protection Manager.
Maintain the confidentiality, security, and proper management of sensitive protected information in strict accordance with international data protection and confidentiality regulations.
Notify the Protection Supervisor immediately of any data quality concerns or database access issues encountered.
Provide guidance and support to team members to foster professional growth and ensure optimal performance. Develop and implement training programs to enhance team capabilities and align with organizational objectives. Monitor team dynamics and address any challenges to maintain a productive and cohesive work environment.
Offer consistent oversight, structured debriefing sessions, and ongoing assistance to Protection Volunteers engaged in Gender-Based Violence (GBV) initiatives.
Assess capacity-building requirements and deliver training sessions for Protection Volunteers, covering essential topics such as GBV core principles, confidentiality protocols, safe referral procedures, and case management support.
Hold periodic discussions with Protection Volunteers to gather their input and relay any obstacles encountered along with key results to the Protection Supervisor.
Collect and analyze data while preparing comprehensive reports to ensure accurate and timely information is documented and communicated effectively.
Define the materials and tools necessary to support case management, training initiatives, and outreach efforts, and submit these requirements to the Protection Supervisor for review and approval.
Develop, coordinate, and facilitate training sessions by managing venue arrangements, attendee registrations, and the preparation of necessary support materials.
Ensure the proper utilization and upkeep of all data collection tools, including tablets, forms, and BRIMS devices.
Respect and adhere to all PUB security protocols without exception, and promptly escalate any security incidents to the Protection Supervisor for immediate attention.
Logistics and Administration responsibilities include overseeing the coordination of transportation, inventory management, and distribution activities to ensure timely delivery of goods. Additionally, the role encompasses administrative duties such as maintaining accurate records, managing documentation, and supporting operational workflows. Strong organizational skills, attention to detail, and proficiency in relevant software are essential. The position requires effective communication to liaise with suppliers, vendors, and internal teams, ensuring seamless logistical processes and adherence to company policies.
Determine necessary materials and tools for case management, training, and outreach initiatives, and submit findings to the Protection Supervisor.
Convene and facilitate training sessions by coordinating venue arrangements, managing attendee lists, and preparing necessary instructional materials.
Ensure the appropriate utilization and upkeep of data collection instruments, including tablets, standardized forms, and BRIMS devices.
Respect and adhere to all PUB security protocols without exception, promptly escalating any security incidents to the Protection Supervisor for immediate attention and resolution.
The responsibilities and duties outlined in this position description are subject to change and may expand or adapt based on the evolving requirements of the project.
The Department places its highest priorities on delivering exceptional service, fostering innovation, and maintaining operational excellence. Key objectives include ensuring client satisfaction through responsive and high-quality solutions, driving continuous improvement through strategic initiatives, and upholding rigorous standards in all processes. Additionally, the Department is committed to cultivating a collaborative and inclusive work environment that empowers employees to achieve their full potential.
Enhance the established community outreach networks and community-based protection frameworks, incorporating Community-Based Protection Networks (CBPNs) and women-led organizations.
Conduct ongoing assessments of population needs and vulnerabilities by implementing structured protection monitoring and analysis to enhance PUB’s responsiveness to evolving humanitarian challenges.
Deliver safe, dignified, and integrated services with a focus on high-quality GBV case management, personalized protection support, and survivor-centered care across all service delivery methods.
Enhance referral pathways—both internal and external—to facilitate prompt, secure, and suitable access to multi-sectoral services.
Deliver dependable helpdesk support while maintaining robust community feedback mechanisms and accountability systems at every operational location.
Enhance existing adolescent girls and boys programs by integrating structured prevention strategies, establishing secure space initiatives, and delivering targeted life skills training.
Drive awareness and facilitate the implementation of household-level protection measures aimed at detecting and addressing vulnerabilities within households and family units.
Refine social and behavioral change strategies aimed at engaging men, boys, community leaders, and key influencers to tackle the underlying drivers of gender-based violence (GBV) and protection risks.
We seek a candidate with a minimum of five years of experience in a relevant field, preferably holding a bachelor’s degree in a related discipline. The ideal applicant must demonstrate proficiency in [specific skills/tools, e.g., data analysis, project management software, or programming languages], along with strong problem-solving abilities and exceptional communication skills. Familiarity with industry standards and compliance regulations is essential, as is the ability to work collaboratively in a fast-paced environment. Prior experience in [specific task or sector, e.g., team leadership or healthcare administration] is highly desirable.
Mandatory Requirements:
Fluent proficiency in multiple languages is required, with a strong preference for candidates who can communicate effectively in both written and verbal forms across diverse linguistic contexts.
Fluent proficiency in all facets of the English language, encompassing both oral and written communication, as well as reading comprehension, is required.
Proficient in Hausa and/or Fulani, among other local languages, is essential.
A Bachelor’s degree in Education or a related field is required for this position.
A university-level education is required, with preference given to candidates holding a First Degree or Higher National Diploma (HND) in Social Science, Psychology, or a closely related discipline.
Desirable qualifications include prior experience in gender-based violence (GBV) programming and case management.
With a minimum of three years of relevant professional experience, candidates should possess a proven track record in their field. Prior roles must demonstrate the ability to lead projects, collaborate effectively within teams, and deliver measurable results. Experience in [specific industry or function, if applicable] is highly desirable, as is familiarity with industry-standard tools and methodologies. The ideal candidate will have successfully navigated complex challenges and contributed to strategic initiatives that drove organizational growth.
Shows a consistent dedication to supporting and assisting others in achieving their goals.
Exhibits exceptional discretion and sound judgment in all professional endeavors.
With a minimum of two to four years of direct experience in gender-based violence (GBV) programming and case management, candidates holding this qualification will be strongly preferred.
Demonstrated background in collaboration with non-governmental organizations is required.
Seeking a candidate with a solid foundation in relevant technical expertise and proficient interpersonal abilities. Applicants must demonstrate a comprehensive understanding of key principles within the field, along with the capacity to apply specialized skills effectively. Familiarity with industry-standard tools, methodologies, and best practices is essential, as is the ability to adapt to evolving requirements and challenges. Strong analytical thinking, problem-solving acumen, and meticulous attention to detail are critical for success in this role. Additionally, excellent communication skills are necessary to collaborate efficiently with cross-functional teams and stakeholders.
Proficiency in gender dynamics, power structures, and the complexities of violence against women is essential.
Proficient in integrating all GBV guiding principles, adhering to counseling ethics, and consistently safeguarding the rights of survivors throughout all interactions.
Highly motivated and positive professional, renowned for innovation and exceptional organizational abilities, coupled with outstanding interpersonal skills.
Skilled in articulating ideas clearly and tactfully, particularly in high-pressure or contentious settings, with a strong ability to navigate and maintain professional relationships diplomatically.
Reporting proficiency demands a strong command of language, ensuring clarity, accuracy, and conciseness in all written communications. This includes the ability to distill complex information into digestible insights while maintaining factual integrity and adherence to professional standards. The role requires meticulous attention to detail, a keen eye for inconsistencies, and the capacity to present data-driven narratives that resonate with diverse audiences. Familiarity with industry-specific terminology and adherence to ethical guidelines are essential to uphold credibility and precision in deliverables.
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with database management systems and familiarity with programming languages such as Python or SQL is advantageous. Ability to quickly learn and adapt to new software applications and tools as needed. Strong typing speed and accuracy, along with basic IT troubleshooting skills, are required.
Proficiency in Microsoft Office Suite, encompassing Word, Excel, Outlook, and PowerPoint, is required.
Other:
Demonstrates a steadfast dedication to the core values and guiding principles that define the organization’s mission and vision.
Assets: Manage a diverse portfolio of financial investments, including stocks, bonds, real estate, and alternative assets, with the goal of optimizing returns while managing risk. Develop and implement investment strategies tailored to client objectives, risk tolerance, and market conditions, ensuring alignment with organizational policies and regulatory standards. Conduct thorough research and analysis to identify high-potential investment opportunities, evaluate market trends, and assess economic indicators. Prepare detailed reports on portfolio performance, risk exposure, and strategic recommendations for stakeholders. Collaborate with financial advisors, analysts, and clients to provide insights and guidance on asset allocation and investment decisions. Ensure compliance with all applicable laws, regulations, and internal guidelines throughout the investment process. Monitor market developments and adjust strategies as needed to capitalize on emerging opportunities or mitigate potential risks.
Interests include a strong passion for [specific field or industry], a dedication to [specific aspect or skill], and a commitment to [specific goal or value]. Seeking an opportunity to apply expertise in [key responsibility or task], while continuously enhancing skills in [specific area]. Thrives in dynamic environments where collaboration and innovation are prioritized, and where contributions lead to meaningful outcomes. Eager to contribute to [specific project, team, or organization objective] through dedication and a proactive approach.
In the realm of humanitarian relief, a strong dedication to addressing social issues is essential.
Proficient in applying transferable skills across diverse contexts and roles, with a demonstrated ability to adapt methodologies and approaches to varying professional demands. Exhibits strong analytical thinking, problem-solving capabilities, and effective communication to collaborate seamlessly with cross-functional teams. Possesses a versatile skill set that enhances productivity and fosters innovation in dynamic work environments.
Individuals must demonstrate a sincere commitment to supporting those facing challenges.
Proficiency in resolving conflicts and conducting diplomatic negotiations is essential.
Demonstrates the capacity to adjust priorities dynamically in response to evolving circumstances within a given mission or organizational context.
Possesses a comprehensive awareness of the local political landscape and its dynamics.
Capable of evaluating processes and proposing enhancements to operational activities.
A meticulous and industrious professional who consistently delivers high-quality work with precision and dedication.
Capable of effectively handling stress and pressure in high-pressure environments while maintaining composure and productivity.
Reliability is paramount, ensuring consistent performance and adherence to commitments without compromise. It encompasses unwavering dependability in meeting deadlines, fulfilling obligations, and delivering results with precision and consistency. This quality fosters trust and confidence among colleagues, clients, and stakeholders, reinforcing a reputation for excellence and professionalism in all endeavors.
We are seeking a professional who embodies the principle of neutrality, ensuring impartiality, fairness, and objectivity in all interactions and decisions. The ideal candidate must maintain a neutral stance in all professional dealings, demonstrating an unwavering commitment to balance and even-handedness. Responsibilities include assessing information impartially, mediating disputes with fairness, and providing unbiased recommendations. The role requires a high level of emotional intelligence, strong analytical skills, and the ability to remain detached from personal biases or external influences. Candidates should possess excellent communication skills to convey neutrality effectively, as well as the capacity to uphold confidentiality and discretion in sensitive matters.
Proficiency in international legal frameworks governing protection, including International Humanitarian Law (ILL) and International Human Rights Law (IRL), as well as the Guiding Principles on Internal Displacement and the SPHERE standards, alongside expertise in integrating protection considerations into broader initiatives.
Respond to the method of application as specified.
To submit your application, kindly utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
