Responsibilities include overseeing daily operations to ensure efficiency, coordinating team efforts to achieve organizational goals, and maintaining accurate records of all transactions and communications. The role requires the ability to analyze financial data, prepare reports, and implement strategies to enhance productivity. Responsible for managing staff performance, fostering a collaborative work environment, and resolving any operational challenges promptly. Additionally, duties involve liaising with stakeholders, ensuring compliance with company policies, and contributing to long-term planning initiatives.
The Operations Assistant (Field Support) will provide essential support to migrants at the transit center, facilitate arrival procedures at the airport, conduct migrant profiling in Mimosa, and coordinate transportation logistics.
Provide on-site assistance and logistical coordination in designated regions, including airports, transit hubs, and third-party facilities, to facilitate transportation operations.
Perform a range of essential airport services, including facilitating arrivals by providing assistance to incoming passengers, verifying their identities and travel documents, and guiding them through required airport procedures such as flight arrivals, curbside assistance, check-in, baggage handling, immigration clearance, and security screening. Escort arriving passengers to ground transportation options and departing passengers to their respective gates, while visually confirming that flights have safely departed. Ensure individuals with special needs or equipment receive tailored support, and dispatch necessary notifications using applicable airport systems as required.
Assist individuals at transit centers or third-party facilities by providing support upon arrival, including sign-in procedures, identity verification, orientation, distribution of food and non-food items, and room assignments. During their stay, offer meals, additional supplies, instructions, briefings, activities, and troubleshoot any concerns. Upon departure, assist with medical appointments, return or onward travel arrangements, including providing travel guidance, handling luggage, and facilitating transportation transitions. Maintain accurate records by entering and updating relevant data in designated systems, ensuring vulnerable individuals receive attentive care that prioritizes their safety, security, and comfort. Promptly escalate any issues to the appropriate supervisor(s) for resolution.
Provide support at transit centers and third-party facilities for shifts lasting up to 12 hours, including overnight hours, to ensure the ongoing needs of individuals are addressed. Respond promptly to any issues by notifying third-party facility representatives and/or supervisors without delay.
Assist in organizing transportation services from airports, transit centers, MHC facilities, and third-party locations, which involves coordinating with service providers, confirming passenger identities, verifying their preparedness, and ensuring orderly arrangements. Additionally, support baggage management tasks such as sorting, tagging, and handling, and accompany individuals during transport when necessary. Address the specific needs of individuals requiring additional assistance and promptly escalate any concerns to management for resolution.
Interpretation services will be delivered to individuals at airports, transit centers, third-party facilities, and during transportation.
Deliver consistent updates regarding progress to the Senior Operations Assistant, supervisors, and team members while promptly notifying supervisors of any issues necessitating their immediate attention.
Uphold the confidentiality and integrity of all pertinent documentation in accordance with established codes of conduct and data protection regulations. Promptly notify the Senior Operations Assistant or management of any deviations from Standard Operating Procedures (SOPs) or codes of conduct by IOM personnel or external partners.
Assist with additional tasks and responsibilities as deemed appropriate by management from time to time.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, complemented by 3–5 years of relevant experience. Proficiency in Python, Java, or C++ is essential, along with familiarity with software development methodologies such as Agile or Scrum. Strong analytical, problem-solving, and communication skills are required to collaborate effectively in a team environment. Responsibilities include designing and implementing software solutions, conducting code reviews, and ensuring compliance with best practices and industry standards. The ideal applicant will demonstrate a commitment to continuous learning and innovation while contributing to the development of robust and scalable applications.
Candidates must possess a minimum of five years of relevant professional experience, along with a bachelor’s degree in a related field. Proficiency in industry-standard software and tools is essential, along with the ability to work effectively in collaborative environments. Strong analytical and problem-solving skills are required, along with excellent communication and organizational abilities. Prior experience in project management or leadership roles is highly preferred.
We seek a highly motivated individual with a strong academic background, holding at least a bachelor’s degree in education or a related field. Demonstrated experience in curriculum development, instructional design, or teaching is essential, along with proficiency in educational technology and assessment strategies. The ideal candidate will possess excellent communication skills, a commitment to continuous professional growth, and the ability to collaborate effectively in diverse team environments. Responsibilities include designing and implementing innovative learning programs, evaluating student progress, and fostering inclusive educational practices to support student success.
A bachelor’s degree in social work, economics, business administration, or other related fields, combined with a minimum of two years of progressively responsible work experience, is required.
Accredited universities are institutions that appear in the UNESCO World Higher Education Database, denoting their recognition and validity within the global academic community.
Experience
Proficiency in prior roles involving movement operations, transportation-related tasks, or management is highly advantageous.
A minimum of two years of professional experience is required, along with a first-degree qualification in a relevant field; prior progressive work experience with another UN Agency, INGO, or NGO is strongly preferred.
Proficiency in emergency and disaster response protocols presents a valuable asset.
Fluency in collaborating within multicultural settings alongside professionals from varied backgrounds is a prerequisite.
We seek a highly skilled professional with a strong background in [specific skills, e.g., data analysis, project management, or software development], along with proficiency in [relevant tools, e.g., Excel, Python, or Agile methodologies]. The ideal candidate will demonstrate exceptional problem-solving abilities, attention to detail, and the capacity to work both independently and collaboratively in a fast-paced environment. Prior experience in [specific industry or role, if applicable] is preferred, as is a track record of delivering measurable results. Strong communication skills, both written and verbal, are essential to effectively collaborate with cross-functional teams and stakeholders. Additionally, the ability to adapt to evolving priorities and manage multiple deadlines with efficiency is required.
Proficient in Microsoft Word, Excel, and internet navigation, with strong familiarity in utilizing these tools effectively.
Excellent interpersonal abilities and a demonstrated capacity for collaborative work are required.
Energetic and proactive professional with a strong capacity to function independently and meet rigorous time constraints. Demonstrates exceptional self-direction and adaptability when operating with minimal oversight.
Capable of consistently upholding meticulous standards, ensuring precision in all tasks, and safeguarding sensitive information with strict discretion.
We require candidates to utilize our designated application procedure. Submission of applications must occur exclusively through the specified online portal. All necessary documents should accompany the application to ensure completeness. Failure to adhere to this method may result in delayed processing of your application.
To submit your application, kindly utilize the provided link(s) accessible on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 years
