The Extension and Farmer Success Manager will oversee Vetsark’s initiatives for farmer onboarding, extension services, farm monitoring, and the evaluation of farmer performance.
This position is tasked with driving robust production, profitability, financial repayment, and customer retention results for farmers. The Manager will oversee a team of extension officers and field agents, track farm performance metrics, organize targeted technical interventions, and provide ongoing support to farmers across every stage of the production cycle.
Oversee a comprehensive range of critical duties, ensuring seamless operational execution and adherence to established protocols. Develop, implement, and monitor strategic initiatives to enhance productivity, efficiency, and overall performance within the designated area of responsibility. Collaborate closely with cross-functional teams to align objectives, foster innovation, and drive sustainable growth. Maintain rigorous compliance with industry regulations, organizational policies, and quality standards while identifying opportunities for continuous improvement. Provide leadership in project management, resource allocation, and performance evaluation to achieve key business targets and deliver measurable results.
We specialize in onboarding new farmers and managing their investment portfolios to ensure sustainable growth and success. Our role involves guiding farmers through the initial integration process, providing ongoing support, and optimizing their financial and operational strategies. Key responsibilities include establishing clear onboarding protocols, monitoring portfolio performance, and offering tailored advice to enhance productivity and profitability. Candidates should possess a strong background in agriculture or financial management, with excellent communication skills and a passion for sustainable farming practices.
Proactively identify, evaluate, and develop comprehensive profiles of prospective poultry and aquaculture farmers, followed by a seamless onboarding process to integrate them into the program.
Conduct comprehensive farmer Know Your Customer (KYC) processes, perform thorough farm evaluations, and collect essential baseline data to ensure all requirements are fully satisfied.
Monitor the progress of each farmer from the initial deployment phase through to production, harvest, and final repayment.
Assess farmers’ eligibility for contract renewal, expansion, modification, suspension, or termination based on performance and compliance metrics.
Providing expert assistance and troubleshooting for extension-related inquiries, this role encompasses comprehensive technical support to ensure seamless functionality and user satisfaction. Responsibilities include diagnosing and resolving technical issues, delivering timely solutions, and maintaining detailed records of support interactions. The position requires strong problem-solving skills, proficiency in relevant software and systems, and a commitment to delivering exceptional customer service. Additionally, the role may involve collaborating with other teams to address complex issues and contribute to the continuous improvement of support processes.
Design and execute comprehensive training initiatives and production support schemes tailored specifically for farmers.
Offer expert advice on feeding protocols, vaccination schedules, biosecurity measures, mortality management strategies, and overall farm operations to ensure optimal animal health and productivity.
Arrange and oversee farm visits, provide virtual assistance, and facilitate specialist interventions as required.
Verify adherence to approved production plans and input utilization schedules by farmers.
Farm operations are continuously tracked and analyzed through the implementation of monitoring systems and data collection processes. Key responsibilities include gathering, organizing, and interpreting agricultural metrics to assess crop health, soil conditions, and environmental factors. Proficiency in data analysis tools and agricultural technology is essential, along with a strong background in farm management. This role demands meticulous attention to detail, problem-solving abilities, and the capacity to translate technical findings into actionable insights for farm optimization.
Track bird or fish populations, mortality rates, feed consumption, weight progression, production expenditures, and projected harvest timelines.
Verify that field officers provide precise and prompt farm reports.
We provide assistance and support to farmers to ensure their success and facilitate the repayment of their obligations. This role involves guiding farmers through financial and operational challenges, offering tailored advice to improve productivity and sustainability. Responsibilities include conducting regular check-ins, assessing financial health, identifying growth opportunities, and collaborating with financial institutions to secure favorable terms. Additionally, we monitor repayment progress, address any issues promptly, and provide resources to enhance farm management practices. Strong communication, problem-solving skills, and a deep understanding of agricultural finance are essential for this position.
Assist agricultural professionals in enhancing output, minimizing losses, and maximizing profitability.
Formulate corrective action plans specifically designed to address and improve the performance of underperforming farms.
Collaborate closely with Credit and Recovery teams to proactively identify and mitigate risks of defaults.
The role involves managing the harvesting schedule and overseeing the offtake process to ensure timely and efficient delivery of agricultural products. Responsibilities include coordinating with field teams to optimize harvest timing, monitoring crop readiness, and ensuring that products meet quality standards before transfer. Additionally, the position requires liaising with logistics providers to schedule transportation and track deliveries, while maintaining accurate records of quantities harvested and dispatched. Strong organizational skills and attention to detail are essential to align production with market demand and minimize waste. Experience in agricultural operations or supply chain management is preferred, along with proficiency in relevant software tools for data tracking and reporting.
Prepare precise harvest projections to ensure accurate forecasting.
Perform comprehensive evaluations of crops prior to harvest to ensure optimal readiness and quality standards.
Collaborate closely with the Commercial, Operations, and Offtake teams to ensure seamless alignment and execution of strategic initiatives.
To guarantee compliance with predetermined quality and weight specifications, farmers must be diligently supervised.
A leadership role within our field team entails guiding and managing field operations, ensuring adherence to company protocols while driving team performance and productivity. This position requires a strategic mindset, exceptional communication skills, and the ability to motivate and develop team members. Key responsibilities include coordinating field activities, overseeing project execution, and maintaining compliance with safety and quality standards. The ideal candidate will possess strong problem-solving abilities, hands-on experience in field management, and a track record of achieving operational objectives in dynamic environments.
Directly oversee the hiring process and management of extension officers and field agents.
Responsible for allocating farmer portfolios and managing geographic coverage areas.
Establish measurable objectives for farm visits, reporting standards, and performance metrics to ensure operational efficiency and continuous improvement.
Examine and validate field reports to ensure accuracy and completeness.
Facilitate collaborative farm visits and hold weekly portfolio review sessions to assess progress and address any emerging issues.
Address and enhance the performance and integrity of field teams.
Key performance indicators will be utilized to assess and measure individual and team achievements, ensuring alignment with organizational goals and strategic objectives. These metrics will provide clear benchmarks for evaluating productivity, efficiency, and overall effectiveness in meeting established targets. Regular monitoring and analysis of these indicators will facilitate data-driven decision-making, enabling timely adjustments to processes and priorities as needed. Additionally, they will serve as a foundation for performance reviews, identifying areas of strength to be leveraged and opportunities for improvement to be addressed.
We specialize in optimizing the onboarding and activation rates of farmers, ensuring a smooth transition into our platform and fostering long-term engagement to drive sustainable growth.
Maintaining precise and thorough records for farmers is essential.
Tracked is the percentage of scheduled on-farm inspections that were successfully carried out.
Monitoring mortality rates, tracking weight gain trends, and evaluating overall production performance are essential tasks within this role. Analyzing these key indicators helps identify potential issues and opportunities for optimization in operational efficiency.
Farmers achieving production milestones consistently are measured by a specific performance metric. This metric evaluates the proportion of farming operations that successfully fulfill predefined production targets within established timelines. The assessment focuses on tracking progress against these milestones to ensure efficiency and productivity in agricultural operations.
Enhancing the financial viability and long-term commitment of farmers is paramount, ensuring they remain engaged and sustainable within the agricultural sector.
Oversee and ensure the timely repayment of loans while maintaining a low portfolio-at-risk rate.
Accurate forecasting of harvest yields serves as a critical operational requirement, ensuring optimal planning and resource allocation. This responsibility involves analyzing historical data, monitoring current crop conditions, and leveraging predictive models to estimate future production volumes. Precision in these forecasts directly impacts inventory management, market strategies, and financial projections for the organization. Candidates should possess strong analytical skills, proficiency in statistical tools, and a deep understanding of agricultural trends to effectively fulfill this role. Experience in data-driven decision-making within agricultural or supply chain environments is highly valued.
Ensure field reports are completed promptly and maintain high standards of quality.
Ensuring high levels of productivity and adherence to compliance standards among field agents is a key responsibility.
Bachelor’s degree in a relevant field, or an equivalent combination of education and experience, is required. Proven experience in a similar role, with a minimum of three years of relevant professional experience, is essential. Strong analytical and problem-solving skills, along with the ability to work independently and collaboratively in a team, are necessary. Excellent communication and interpersonal skills are also required. Familiarity with industry-specific software and tools is a plus.
A bachelor’s degree in Animal Science, Veterinary Medicine, Agricultural Extension, Fisheries, Aquaculture, or a related discipline is required.
A minimum of five years of professional experience in agricultural extension, livestock production, or direct farmer support is required.
Proven track record in supervising and coordinating the activities of extension officers or field agents.
Possesses a solid foundation in poultry production practices, with aquaculture knowledge serving as a desirable additional qualification.
Proficiency in agricultural credit, farmer monitoring, or structured offtake arrangements is advantageous.
Proficient in utilizing spreadsheets, mobile applications, and specialized farm-management systems to streamline operations and enhance productivity.
Ability to undertake regular travel obligations is essential.
Candidates must demonstrate proficiency in the following key areas to qualify for this role. Essential skills include strong analytical capabilities, exceptional problem-solving aptitude, and effective communication abilities. Experience with project management, data analysis, and strategic planning is highly desirable. Additionally, familiarity with industry-specific tools and technologies is required, along with a proven track record of delivering measurable results. The ideal candidate will exhibit leadership qualities, adaptability to changing environments, and a commitment to continuous professional development.
Proven expertise in poultry and fish production, along with extensive experience in supporting farmers.
Demonstrating strong leadership skills and effectively managing team performance are essential responsibilities.
The role requires a disciplined approach to data analysis and reporting, ensuring accuracy, consistency, and clarity in all deliverables. Candidates must possess strong analytical skills to interpret complex datasets and translate findings into actionable insights. Proficiency in data visualization tools and reporting frameworks is essential to effectively communicate trends and performance metrics. Attention to detail and adherence to established processes are critical for maintaining high standards in data integrity and compliance.
The candidate must demonstrate a strong understanding of commercial principles and risk management practices. They should exhibit a keen awareness of market dynamics and the ability to identify and mitigate potential risks. This includes evaluating financial implications, assessing regulatory compliance, and making decisions that balance growth opportunities with risk mitigation.
Excellent interpersonal abilities and a proven track record in providing effective agricultural education and mentorship.
Demonstrates unwavering integrity, exceptional attention to detail, and strong problem-solving capabilities.
Proficient in collaborating seamlessly with cross-functional teams, including Operations, Credit, Recovery, Technology, and Commercial divisions.
Please forward your CV and cover letter to hr@vetsark.com.
Qualifications
BA/BSc/HND
