As a Field Collections Officer, your key responsibility involves facilitating prompt loan repayment by managing delinquent accounts and implementing structured collections and recovery strategies in accordance with regulatory guidelines. Your role requires addressing customer concerns and disputes with professionalism while coordinating with internal teams to expedite resolution and restore payment compliance.
Responsibilities include: executing core duties and fulfilling key functions associated with the position, ensuring adherence to established protocols, and collaborating with cross-functional teams to achieve organizational objectives. Additionally, the role entails managing assigned tasks efficiently, maintaining compliance with industry standards and internal policies, and contributing to process improvements as needed. Accountability for accurate documentation, timely reporting, and consistent performance in alignment with role expectations is expected. Engagement in professional development opportunities and adherence to ethical guidelines are also required.
As a Field Collections Officer at Fair Money, you will be responsible for executing critical collections activities, ensuring adherence to established policies and procedures while maintaining professional and ethical standards. Your role will encompass a range of duties, such as conducting on-site visits, engaging with customers to resolve outstanding balances, and documenting interactions accurately for reporting purposes. Additionally, you will collaborate with internal teams to facilitate timely resolution of accounts, assess customer financial situations to determine appropriate repayment plans, and uphold the company’s commitment to fair debt collection practices. Strong communication skills, a customer-centric approach, and the ability to work independently in diverse environments will be essential to your success in this position.
Perform routine on-site and remote interactions with delinquent customers, including agents and merchants, through telephone, electronic correspondence, and all permissible legal channels to secure payment on outstanding balances.
Maintain a meticulously documented daily activity log, recording essential metrics including the volume of calls made, successful right-party contacts established, promises to pay secured, and fulfilled payment commitments.
Verify details pertaining to overdue payments and conduct daily follow-up calls to resolve pending matters.
Work collaboratively with clients to structure and formalize sustainable payment arrangements and settlements, thereby safeguarding accounts against continued delinquency.
Monitor incoming payments by proactively pursuing outstanding commitments and guaranteeing prompt resolution of discrepancies.
Requirements
To thrive in this position, candidates must satisfy the following qualifications:
A bachelor’s degree or higher in a relevant discipline is required.
A minimum of two years of hands-on experience in consumer loans operations and merchant services, specifically involving direct engagement with delinquent clients and addressing complex problem situations, is required.
Demonstrates strong command of Microsoft Excel, including advanced functions and data analysis capabilities.
Demonstrates exceptional self-drive and possesses well-developed interpersonal abilities.
Possesses exceptional proficiency in both verbal and written communication.
Exceptional proficiency in analytical reasoning, critical thinking, and strategic problem-solving is essential.
Qualifications
BA/BSc/HND
Experience Required
2 years
