We are seeking a highly motivated professional to join our team in a critical capacity. This position entails the execution of key responsibilities that contribute significantly to our organizational objectives. The ideal candidate will possess a proven track record of success in a similar role, complemented by the requisite skills and qualifications outlined below. Duties include, but are not limited to, managing projects, analyzing data, and fostering collaborative relationships across departments. Proficiency in industry-specific tools and adherence to best practices are essential for achieving measurable outcomes.
The Lead, Merchant KYC Support oversees the operational and strategic implementation of Know Your Customer (KYC) activities throughout the organization. Responsibilities include leading a team of KYC Support Officers, directing merchant onboarding processes, enforcing compliance with regulatory standards, and upholding the integrity of customer due diligence procedures.
This position demands comprehensive expertise in Know Your Customer (KYC) policies, risk evaluation methodologies, and regulatory compliance frameworks, coupled with the capacity to lead collaborative initiatives across departments to uphold a robust risk management system and mitigate financial crime risks.
Oversee the primary duties and obligations associated with the position, including the execution of key tasks essential to the role’s success. Serve as the focal point for critical functions, ensuring adherence to established protocols and standards. Facilitate the seamless completion of projects by coordinating efforts, delegating responsibilities, and maintaining clear communication channels. Monitor progress, evaluate outcomes, and implement necessary adjustments to optimize performance and achieve organizational objectives.
Offer strategic direction, mentorship, and hands-on supervision to the KYC Support team, guaranteeing the prompt and precise fulfillment of onboarding and periodic review responsibilities.
Conduct thorough reviews of high-risk client files and risk assessments, ensuring that any intricate cases or recommendations are promptly escalated to management for final authorization.
We are responsible for enhancing and maintaining due diligence workflows, validating documentation processes, and refining risk classification standards on an ongoing basis.
Facilitate the prompt completion of periodic, trigger-based, and event-driven client reviews while ensuring adherence to all regulatory mandates.
Verify the precision of data and maintain meticulous documentation of all Know Your Customer (KYC) records, as well as audit trails.
Serve as the primary escalation point for internal stakeholders encountering KYC documentation or onboarding-related obstacles.
Work collaboratively with Compliance, Risk, Data & Document Management, and Customer Success teams to ensure KYC support integrates seamlessly with overarching risk frameworks.
Monitor regulatory developments and any modifications to KYC requirements, then advise on necessary adjustments to internal policies and processes to ensure ongoing compliance.
Facilitate the creation and execution of KYC-focused training programs for both the team and key cross-functional partners to enhance understanding and application of KYC processes.
Prepare periodic performance and risk exposure reports to facilitate informed managerial decision-making.
Seeking a motivated professional to join our team, the ideal candidate must possess a Bachelor’s degree in a relevant field, along with at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, as is the ability to work collaboratively in a fast-paced environment. Strong problem-solving skills and excellent communication abilities are required to excel in this position. The successful applicant will be responsible for analyzing data, developing strategic solutions, and ensuring seamless project execution.
A bachelor’s degree in Law, Finance, Business Administration, or another closely related field is required.
Minimum of four to six years of relevant experience in Know Your Customer (KYC) processes, client onboarding, compliance frameworks, or risk management is required.
Seasoned professionals with a proven track record in overseeing or guiding teams within the financial services or fintech sectors are encouraged to apply. Ideal candidates will have hands-on experience in leadership or mentorship roles, specifically within fast-paced, innovative financial environments.
A solid grasp of business account onboarding processes and the documentation standards for SMEs and corporate clients is essential.
Strong familiarity with relevant regulatory frameworks, such as Anti-Money Laundering (AML) laws, Central Bank of Nigeria (CBN) Know Your Customer (KYC) Guidelines, and Financial Action Task Force (FATF) Recommendations, is strongly desired.
Accomplished analytical abilities, strong communication proficiency, and adept stakeholder management expertise are essential for this role.
Proficiency in Know Your Customer (KYC) systems and tools would be considered an asset.
Demonstrates meticulous attention to detail and thrives in dynamic, high-pressure settings.
Success is defined by effectively developing and implementing strategic plans that drive growth and profitability, consistently exceeding sales targets while fostering strong relationships with key clients. The role demands a deep understanding of market trends and competitive dynamics to identify opportunities and mitigate risks. Additionally, the position requires collaborating across departments to ensure alignment with organizational goals, mentoring junior team members, and maintaining high standards of professionalism and accountability. Strong analytical skills, adaptability, and a results-driven mindset are essential to navigate challenges and capitalize on emerging trends.
Facilitate prompt and precise onboarding while conducting risk-based evaluations of merchant accounts to ensure compliance and operational integrity.
Enhance the organization’s risk management framework by maintaining strict compliance with the latest Know Your Customer (KYC) regulatory requirements.
Implement stringent process controls to ensure adherence to regulatory requirements and mitigate the risk of compliance violations and audit discrepancies.
Enhance the efficiency of onboarding and review processes to expedite turnaround times without compromising established quality standards.
Develop a highly skilled and adaptable KYC support team by implementing ongoing coaching and training initiatives.
Ensure consistently high satisfaction among internal stakeholders who depend on KYC support services.
What We Can Offer You
We value our employees as our top priority and ensure their well-being is at the forefront of our operations. Our organization fosters an inclusive environment where every individual’s perspective is valued, and we actively support one another. Most importantly, we uphold a human-centric approach in all that we do.
We foster an environment dedicated to learning and development, prioritizing knowledge sharing and ongoing training initiatives.
You will be offered a competitive salary, a pension plan, comprehensive health insurance, an annual performance bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
