Job Summary
Unified Trust Network (UTC) is developing Africa’s leading security and trust infrastructure services, including Access Gate—an estate security solution implemented across Nigeria; Secure Access Layer—a verified access system for employees and contractors; and Digitization—a platform that converts manual identity and compliance processes into secure digital workflows. As the Business Support Officer, you will serve as the operational core of the organization, facilitating collaboration between teams, streamlining workflows, maintaining client relationships, and ensuring seamless business operations at all levels. This is a dynamic, high-impact generalist position ideal for someone who excels in a fast-paced startup environment and is adept at tasks ranging from report preparation and client onboarding to coordinating cross-functional initiatives.
Oversee and execute critical operational duties to uphold organizational efficiency, including developing and implementing strategic initiatives, managing cross-functional teams, and ensuring adherence to company policies and industry standards. Collaborate closely with senior leadership to align departmental objectives with broader business goals, fostering a culture of accountability, innovation, and continuous improvement. Monitor key performance indicators (KPIs) to assess progress, identify areas for enhancement, and implement data-driven solutions to optimize workflows and resource allocation. Maintain open communication channels to address stakeholder concerns, provide clear guidance to direct reports, and promote a collaborative work environment that supports both individual and team success. Additionally, act as a primary liaison between departments, facilitating seamless coordination to achieve collective targets and enhance overall productivity. Ensure compliance with all regulatory requirements while driving initiatives that support long-term sustainability and growth.
The Operations & Administration role is responsible for overseeing daily organizational functions, ensuring efficient workflows, and maintaining accurate records. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Key responsibilities include coordinating administrative processes, supporting departmental operations, and implementing systems to enhance productivity. The ideal candidate must demonstrate proficiency in office software, excellent communication skills, and the capacity to work independently with minimal supervision. Additionally, experience in process improvement and workflow optimization is highly desirable to drive operational excellence.
Oversee and execute daily business functions, such as managing schedules, maintaining records, liaising with vendors, and handling office administration tasks.
Craft and continually update comprehensive internal process documentation, standard operating procedures (SOPs), and operational workflows to ensure clarity and efficiency across all functions.
Monitor and communicate critical business metrics and operational key performance indicators to the Head of Strategic Operations and the broader leadership team.
We are responsible for overseeing the procurement process to secure necessary tools, subscriptions, and resources for all teams.
Experienced Sales & Client Support professionals are sought to deliver exceptional service and drive revenue growth. Candidates must possess a proven track record in sales, client relationship management, and customer service, with strong communication and negotiation skills. Responsibilities include identifying sales opportunities, maintaining client relationships, addressing inquiries, and ensuring customer satisfaction. Proficiency in CRM systems, data analysis, and proficiency in relevant software is required. The role demands the ability to work independently and collaboratively in a fast-paced environment, with a focus on achieving sales targets and enhancing client retention.
Assist the sales team by preparing proposals, designing pitch decks, and organizing client documentation.
Provide support for the onboarding of enterprise clients by facilitating coordination among product teams, compliance departments, and the client.
Oversee client interactions, conduct follow-ups, and nurture relationship touchpoints to maintain high levels of client satisfaction.
Responsibilities include managing CRM databases, monitoring pipeline progression, and generating routine sales activity reports.
The Strategy & Partnerships role focuses on cultivating and expanding key relationships to drive growth and innovation. This position involves identifying and engaging with potential partners, negotiating mutually beneficial agreements, and ensuring seamless collaboration across teams. Responsibilities include developing strategic initiatives, analyzing market trends, and aligning partnership efforts with overarching business objectives. Candidates should possess strong analytical, communication, and negotiation skills, along with experience in business development or strategic planning. Familiarity with industry-specific trends and a proven track record in partnership management are highly valued.
Perform comprehensive market research and competitive analysis to inform strategic business development initiatives.
Support the preparation of materials for investor updates, partnership meetings, and regulatory engagements.
We collaborate with governmental bodies, gig economy platforms, and corporate clients to facilitate partnership coordination.
Monitor strategic projects to ensure deliverables and deadlines are met while proactively identifying and escalating potential risks to leadership in a timely manner.
Dedicated professionals will provide comprehensive support across diverse departments and collaborative initiatives, ensuring seamless integration of People and cross-functional strategies. This role involves delivering expert assistance to employees and teams while fostering alignment with organizational goals. Candidates must demonstrate strong communication skills, adaptability, and a proactive approach to problem-solving, along with a deep understanding of HR principles and cross-departmental dynamics. Responsibilities include facilitating effective collaboration, streamlining processes, and enhancing employee engagement through targeted initiatives and consistent guidance.
The role encompasses facilitating various HR operations, such as coordinating recruitment efforts, managing onboarding procedures, and maintaining staff documentation.
Act as the pivotal liaison fostering seamless collaboration among product, sales, compliance, and leadership teams.
Plan and organize internal team meetings, off-site retreats, and external corporate events to ensure seamless execution and alignment with organizational objectives.
Ensures strict adherence to regulatory standards and safeguards sensitive information with the utmost diligence. Maintains confidentiality protocols to protect proprietary data and client privacy. Implements and monitors compliance measures to mitigate legal and operational risks. Conducts regular audits and assessments to verify adherence to policies and industry regulations. Collaborates with cross-functional teams to address compliance gaps and enhance internal controls. Serves as a key resource for interpreting and applying compliance requirements across the organization.
Maintain strict confidentiality when managing sensitive information to ensure data integrity and security.
Ensure adherence to NDPC regulations and the organization’s data protection policies at all times.
Ensure strict adherence to the organization’s ethical guidelines, compliance protocols, and operational best practices.
Requirements
A Bachelor’s degree in a STEM field, Business Administration, Management, or a closely related discipline is required.
Recent graduates with a maximum of two years of professional experience in business support, operations, or administrative functions are encouraged to apply.
Proven capability to effectively prioritize and oversee multiple tasks concurrently, ensuring timely and efficient completion.
Strong written and verbal communication skills, a customer-centric mindset, and the ability to manage time effectively are essential for this role.
Crafting reports and maintaining accurate documentation are essential duties within this role, requiring meticulous attention to detail and adherence to established procedures. Responsibilities include compiling, reviewing, and finalizing various reports to ensure clarity, precision, and compliance with organizational standards. Strong organizational skills and the ability to manage multiple documentation tasks efficiently are necessary to meet deadlines and support decision-making processes.
A strong command of Google Workspace, Microsoft Office, CRM platforms, and project management tools such as Notion or Trello is required.
Proficiency in startup, technology, or fintech environments constitutes a significant benefit.
Proficiency in the Nigerian regulatory environment, including entities such as the National Planning Commission (NDPC), Central Bank of Nigeria (CBN), and National Identity Management Commission (IMC), would be advantageous.
What we’re looking for
A highly motivated and proactive individual who demonstrates initiative and accountability without requiring constant direction.
Ensures meticulous handling of documents, data, and client communications with a keen focus on precision and accuracy.
Someone who is equally comfortable in the weeds and in the boardroom.
Handling confidential business and client information requires the utmost discretion and unwavering integrity.
Demonstrated enthusiasm for UTC’s dedication to developing trust infrastructure across Africa is essential.
Thrives in dynamic, high-pressure settings characteristic of early-stage organizations, demonstrating strong resilience and adaptability to navigate evolving challenges and shifting priorities.
We offer a comprehensive benefits package designed to support your overall well-being and professional growth. This includes health, dental, and vision insurance coverage, a competitive retirement savings plan with company matching contributions, and generous paid time off, including vacation, holidays, and personal days. Additionally, we provide flexible work arrangements, professional development opportunities, tuition reimbursement for eligible programs, and employee wellness initiatives to promote a healthy work-life balance.
Flexible scheduling and a hybrid work model are available to accommodate diverse professional needs.
We provide a collaborative workplace that fosters teamwork and mutual respect, ensuring employees feel valued and encouraged to contribute their best efforts. This environment promotes open communication, professional growth, and a shared commitment to achieving organizational goals.
There are prospects for advancing your career and expanding your skill set.
As a contractual employee, you will be engaged under specific terms that define the duration and conditions of your employment, including the agreed-upon start and end dates, compensation structure, responsibilities, and any applicable benefits or provisions. These terms will outline the scope of your role, performance expectations, and any obligations related to confidentiality, non-compete clauses, or termination conditions. Additionally, you may be required to adhere to company policies, meet project milestones, and comply with legal or regulatory requirements pertinent to your position. The contract will also specify intellectual property rights, dispute resolution processes, and any provisions for contract renewal or extension.
The position begins with a three-month probationary period, upon successful completion of which you will transition to a permanent role with a corresponding salary adjustment.
Please submit your application or forward your CV to info@unifiedtrustnet.com.
Interested and eligible applicants are requested to submit their CVs to info@unifiedtrustnet.com, with the position title included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
0 - 2 years
