Reports directly to the Head of Sales, overseeing all assigned responsibilities and ensuring alignment with departmental objectives. This role requires close collaboration with the Head of Sales to drive revenue growth, optimize sales strategies, and maintain high performance standards across the team. The incumbent is responsible for executing directives, providing regular updates on key metrics, and contributing to decision-making processes to enhance overall sales effectiveness. Strong leadership, analytical skills, and the ability to manage multiple priorities are essential for success in this position.
Key Result Areas:
The objective is to drive product adoption and expand market reach by identifying target segments, developing penetration strategies, and executing campaigns that increase customer engagement. Responsibilities include analyzing market data to assess competitive landscapes, collaborating with cross-functional teams to align on goals, and measuring performance through key metrics. Additionally, this role requires a strong understanding of market dynamics, proficiency in data analysis tools, and the ability to tailor messaging to diverse audiences. The ideal candidate will possess prior experience in product marketing or related fields, with demonstrated success in increasing product uptake and market share.
Perform routine market assessments to verify route coverage and ensure the availability of company products within the designated region.
Suggest innovative strategies to enhance product offerings, thereby maximizing sales opportunities and elevating customer satisfaction levels.
Position new offerings strategically to expand market reach and reinforce regional brand recognition.
Create and sustain a streamlined distribution network, guaranteeing prompt deliveries and exceptional customer service standards.
Effectively manage the SKUs portfolio to ensure the achievement of set targets.
We are seeking a highly skilled professional to oversee and enhance customer interactions through strategic Customer Relationship Management (CRM) initiatives. In this role, you will be responsible for analyzing customer data to identify trends, segment audiences, and develop targeted engagement strategies that drive retention and satisfaction. Key responsibilities include implementing and optimizing CRM systems, managing customer lifecycle stages, and collaborating with cross-functional teams to align marketing, sales, and service efforts. The ideal candidate will possess strong analytical skills, proficiency in CRM software (such as Salesforce or HubSpot), and a proven track record in improving customer experiences. Additionally, experience in data-driven decision-making and a deep understanding of customer journey mapping are essential. This position requires a proactive approach to fostering long-term customer relationships and contributing to overall business growth.
Maintain a comprehensive and up-to-date database of all regional trade partners to facilitate seamless access and communication.
Responsible for accurately recording customer engagements while managing essential information pertaining to activities, accounts, and trade partners.
Demonstrate the Company’s products by providing assistance to trade partners in their routine activities.
Compile comprehensive trade databases encompassing distributors, retailers, and supermarkets to support strategic planning initiatives.
Engage with clients to thoroughly understand their changing requirements and evaluate the strength of the company’s rapport with them.
Handle customer inquiries, complaints, and service issues promptly upon receipt and ensure they are resolved efficiently.
Analyze market trends, evaluate competitor activities, and assess customer feedback to identify strategic opportunities and potential risks.
Reporting to the Director of Operations, you will be responsible for overseeing the production of monthly, quarterly, and annual financial reports, ensuring accuracy, timeliness, and compliance with regulatory standards. Your role will involve collaborating with cross-functional teams to gather, analyze, and consolidate financial data, as well as presenting findings to senior leadership in a clear and concise manner. Additionally, you will monitor financial performance trends, identify discrepancies, and recommend corrective actions to enhance operational efficiency and financial integrity. Proficiency in financial reporting software, strong analytical skills, and exceptional attention to detail are essential for success in this position.
Prepare and deliver compelling sales presentations and proposals to the head of sales and senior management, ensuring clarity, persuasiveness, and alignment with strategic objectives.
Respond promptly to incoming leads and customer inquiries to ensure timely follow-up and resolution.
Compile detailed documentation of sales engagements and client communications with precision and thoroughness.
Prepare custom reports as needed to support various business needs and decision-making processes.
Key Performance Indicators encompass quantifiable metrics utilized to evaluate the effectiveness, productivity, and overall success of tasks, projects, or organizational objectives. These benchmarks serve as critical tools for monitoring progress, identifying areas requiring improvement, and ensuring alignment with strategic goals. By establishing measurable targets, they provide clarity on performance expectations and facilitate data-driven decision-making. Regular assessment against these indicators enables continuous enhancement and accountability across all levels of operation.
Handle customer concerns by promptly addressing and resolving all inquiries and issues as needed to ensure satisfaction and efficiency.
To ensure complete precision in all customer records and databases, along with the ability to efficiently retrieve information when needed.
Maintain a favorable brand perception and positive customer image.
Proficient utilization of technology, including MS Office Suite (computers, Microsoft Word, Excel, and PowerPoint), along with fundamental office equipment such as printers, fax machines, and scanners is essential.
Deliver outstanding customer service while resolving inquiries promptly and effectively.
We seek candidates with a strong academic background and relevant professional experience. Ideal applicants will possess advanced degrees or certifications in a related field, complemented by at least three years of hands-on experience in a comparable role. Familiarity with industry-specific tools, methodologies, and best practices is essential, along with a proven track record of delivering measurable results. Additionally, excellent communication skills, both written and verbal, are required to collaborate effectively within cross-functional teams and engage with stakeholders at all levels.
A relevant qualification such as an HND or a Bachelor’s degree in Marketing, Business, or a closely allied discipline is required.
Seeking candidates with a minimum of three to five years of proven experience in sales, with a mandatory background in the cosmetics industry.
Skilled in utilizing customer relationship management software platforms.
Demonstrated expertise in successfully securing sales and consistently meeting predetermined sales objectives.
Interested and eligible candidates are encouraged to submit their updated CV via email, ensuring the subject line reads “SALES REPRESENTATIVE – (LOCATION)” and sending it to hrm@givanascosmetics.com.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
