The position entails collaborating with diverse teams to drive innovative projects forward, ensuring alignment with strategic objectives while maintaining high standards of efficiency. Key requirements include a minimum of five years of relevant experience in a similar field, proficiency in project management tools, and strong analytical skills. Core responsibilities encompass overseeing project timelines, managing cross-functional teams, and delivering results that exceed client expectations. Additionally, the role demands adaptability to evolving market trends and a commitment to continuous professional development.
The Sales/Customer Service Executive will oversee the handling of new inquiries, actively engage with potential clients, assess their immigration requirements, and effectively convert leads into completed sales.
Additionally, you will pursue ongoing prospects, uphold clear and consistent communication, and ensure clients receive precise details regarding our service offerings.
The successful candidate must demonstrate high energy, strong persuasive abilities, and a results-oriented mindset.
Oversee and execute critical duties encompassing a broad range of operational and strategic tasks, ensuring alignment with organizational objectives and industry standards. Collaborate with cross-functional teams to drive project milestones, optimize processes, and maintain high performance across all assigned functions. Lead initiatives that enhance efficiency, foster innovation, and deliver measurable results while adhering to established policies and regulatory requirements. Provide leadership and mentorship to team members, promoting professional growth and accountability in pursuit of collective success.
Enhance lead management strategies to systematically capture, nurture, and convert prospects into paying customers, ensuring a seamless transition from initial engagement to final sale. Analyze lead data to identify high-potential opportunities, optimize conversion pathways, and implement targeted follow-up processes. Collaborate with sales and marketing teams to refine lead qualification criteria, track performance metrics, and align efforts with overarching revenue objectives. Leverage CRM tools to maintain accurate lead records, monitor engagement trends, and prioritize outreach based on predictive scoring models.
Respond to incoming inquiries via phone, WhatsApp, email, and in-person visits with professionalism and efficiency.
Skilled in nurturing prospects into loyal customers by employing strategic communication tactics and consistent follow-up processes.
Assess clients’ requirements and deliver precise details regarding visa application processes.
To achieve monthly sales targets and monitor performance metrics comprehensively.
Client Relationship Management involves nurturing and maintaining strong, long-term partnerships with key stakeholders to ensure their needs are met and expectations are exceeded. This role requires a proactive approach to identifying client requirements, addressing concerns promptly, and delivering tailored solutions that align with organizational objectives. Responsibilities include regular communication, contract management, and performance tracking to foster trust and drive client satisfaction. Additionally, the position demands a keen understanding of client needs, analytical skills to assess feedback, and the ability to collaborate across teams to enhance service delivery.
Ensure consistent, professional communication with clients throughout all phases of engagement.
Cultivate meaningful, trustworthy connections to drive referrals and secure repeat business.
Deliver outstanding customer service while consistently achieving high levels of client satisfaction.
Provides comprehensive support to the Sales and Marketing teams by executing various tasks to enhance operational efficiency and strategic execution. Collaborates closely with team members to ensure alignment with organizational goals, including the development and implementation of marketing initiatives, coordination of sales activities, and provision of administrative assistance. Prepares reports, maintains databases, and tracks performance metrics to facilitate data-driven decision-making. Assists in the creation of promotional materials, manages customer communications, and supports lead generation efforts. Requires strong organizational skills, proficiency in relevant software tools, and the ability to multitask in a fast-paced environment.
Craft compelling sales proposals, detailed service breakdowns, and timely follow-up communications to ensure client engagement and satisfaction.
Offer valuable feedback and insights to enhance marketing initiatives, ensuring alignment with strategic objectives and campaign goals.
Collaborate in promotional initiatives, both digital and traditional, as needed.
Prepare comprehensive documentation and generate detailed reports to ensure accurate record-keeping and compliance with established standards and protocols.
Maintain precise documentation of client interactions and advancements in sales activities.
Prepare and submit weekly reports for review by the Sales Manager.
Daily maintenance and updates to CRM and lead-tracking systems are required.
Candidates must meet the following qualifications: a minimum of three years of experience in a related field, proficiency in industry-standard software tools, and strong analytical and problem-solving abilities. Additionally, excellent communication skills—both written and verbal—are essential, along with the capacity to work collaboratively in a team-driven environment. A bachelor’s degree in a relevant discipline or equivalent professional experience is required, and prior leadership or project management experience is highly desirable.
A bachelor’s degree in Business, Marketing, Communication, or a closely related discipline is required.
Experienced professionals with a strong background in sales, customer service, or telesales are encouraged to apply.
Proven ability to communicate effectively and persuasively with diverse audiences.
Capacity to articulate complex concepts in a clear and comprehensible manner.
Demonstrated proficiency in following up with prospects and effectively finalizing agreements to secure successful deals.
Results-oriented professional with a proactive and self-assured approach, dedicated to achieving measurable outcomes.
Demonstrates the capacity to perform effectively within tight deadlines and high-pressure environments while consistently achieving established goals.
You must be a resident of Lagos and situated within a convenient distance from the company’s office.
What We Offer
A monthly compensation package ranging from N150,000 to N200,000, complemented by additional earnings through performance-based commissions, is offered.
Competitive, performance-based monthly incentives and bonuses are available.
We provide extensive training on immigration services, covering all essential aspects to ensure a thorough understanding of the processes involved.
You will have the chance to advance your career within a respected multinational corporation renowned for its excellence and global reach.
We thrive in a dynamic and highly supportive work setting that fosters rapid progress and collaboration.
To apply, please submit your application through the designated method outlined below. Ensure all required documents and information are included to facilitate the review process. Follow the specified instructions carefully to ensure your application is considered for further evaluation.
Interested and eligible candidates are invited to submit their most recent CV and a tailored cover letter by emailing hr@lawandvisas.com, with the job title, such as “Customer Service / Sales Officer,” clearly stated in the subject line.
Qualifications
BA/BSc/HND
