Job Summary
Africa STD Plus Limited is in search of a dedicated and seasoned Veterinary Doctor to assume the role of Clients & Technical Officer.
The ideal candidate will function as the primary technical intermediary between the company and its clients, delivering expert veterinary guidance, specialized technical consulting, customer relations oversight, and strategic business development assistance to poultry and livestock sector customers.
The position demands a self-motivated professional with advanced technical knowledge in animal health, poultry production, farm management, and client relations.
Oversee a comprehensive range of duties to ensure operational excellence and team productivity, including managing project timelines, coordinating cross-functional initiatives, and delivering high-quality results within established deadlines. Collaborate closely with leadership to align strategies with organizational goals, provide actionable insights, and drive continuous improvement across departments. Monitor team performance, identify skill gaps, and implement targeted development programs to enhance individual and collective capabilities. Foster a culture of accountability, transparency, and innovation while maintaining compliance with industry regulations and company policies. Additionally, serve as a liaison between senior management and employees to facilitate smooth communication and address any operational challenges proactively.
Provide comprehensive technical support and solutions to address client inquiries and resolve complex technical issues across various platforms and systems. Ensure timely and effective troubleshooting while maintaining high standards of service excellence. Collaborate with cross-functional teams to identify root causes of technical challenges and implement sustainable resolutions. Stay updated on emerging technologies and industry best practices to enhance service delivery and optimize system performance. Deliver clear and concise technical documentation and training materials to facilitate user understanding and adoption of technical solutions.
Offer expert veterinary and technical guidance to clients regarding the care and management of poultry and livestock.
Perform on-site evaluations of farm operations to evaluate the health, productivity, and biosecurity protocols of poultry flocks, while also analyzing nutritional strategies and overall management systems.
Evaluate health issues and provide suitable recommendations for both preventive and corrective actions.
Provide expert technical support regarding vaccination initiatives, disease mitigation strategies, appropriate medication administration, and overall farm management practices.
Monitor customer flock performance and compile detailed technical reports along with actionable recommendations.
Assist clients in enhancing their productivity, profitability, and operational efficiency.
Analyze customer requirements and evaluate needs to ensure optimal satisfaction in daily responsibilities.
Compile weekly summaries highlighting documented customer complaints and newly established discount agreements.
Resolves product or service issues by first clarifying the customer’s concern, identifying the root cause of the problem, and then proposing and explaining the most effective solution. Ensures timely resolution by expediting corrections or adjustments, and maintains accountability by conducting follow-up to confirm that the issue has been fully addressed.
By gathering customer insights and evaluating their needs, the incumbent will propose viable products or services to senior leadership for consideration.
Conduct thorough examination and synthesis of literature pertaining to both innovative and established products to ensure comprehensive understanding and accurate assessment.
Client Relationship Management involves cultivating and sustaining strong, mutually beneficial partnerships with key clients to ensure their needs are met while driving long-term value. This role requires a keen understanding of client objectives, proactive communication, and the ability to anticipate and address concerns before they escalate. Responsibilities include regular check-ins, performance reviews, and developing tailored solutions to enhance client satisfaction and retention. Strong interpersonal skills, strategic thinking, and a results-driven mindset are essential to successfully navigate complex client dynamics and foster enduring business relationships.
Develop and nurture enduring professional connections with both current and potential clients.
Act as the main point of contact for addressing customer technical inquiries and resolving complaints.
Deliver prompt resolutions to customer inquiries while consistently upholding exceptional levels of satisfaction.
Perform periodic follow-up visits and deliver post-sales technical assistance to ensure client satisfaction and product efficacy.
Accurately maintain customer records, farm performance data, and service reports to ensure comprehensive documentation and operational efficiency.
Business Development professionals identify and pursue new market opportunities to drive revenue growth and expand the company’s customer base. They cultivate and maintain strategic partnerships, negotiate contracts, and collaborate with internal teams to align business objectives. This role involves conducting market research to assess industry trends, competitive landscapes, and potential areas for expansion. Strong communication skills, a results-driven mindset, and proficiency in data analysis are essential for success in this position.
Explore avenues to enhance the company’s product and service sales.
Support the formulation and execution of customer acquisition and retention initiatives.
Facilitate the execution of marketing initiatives, product introductions, educational seminars, and specialized technical training sessions.
Engage in trade shows, customer outreach programs, and professional industry gatherings to foster relationships and promote brand visibility.
Develop comprehensive market intelligence reports that analyze industry trends, track competitor activities, and assess evolving customer needs to inform strategic decision-making.
Overseeing compliance functions and ensuring regulatory adherence, this role involves meticulous reporting and documentation to meet all applicable standards. Responsibilities include maintaining comprehensive records, conducting audits, and facilitating transparent communication with regulatory bodies to uphold organizational integrity and mitigate risk exposure. Proficiency in compliance frameworks, attention to detail, and a commitment to upholding ethical practices are essential.
Ensure strict compliance with veterinary ethics, applicable regulatory standards, and established company policies.
Compile comprehensive weekly, monthly, and quarterly activity reports to ensure accurate documentation and performance tracking.
Maintain accurate records of farm visits, technical guidance provided, and customer communications.
Provide management with technical data and expert recommendations to facilitate informed strategic decision-making.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, ideally complemented by relevant certifications. Requires a minimum of five years of hands-on experience in software development, including proficiency in multiple programming languages and frameworks. Must demonstrate expertise in system architecture, database management, and cloud services. Excellent problem-solving skills and a strong ability to collaborate in team settings are essential. Familiarity with Agile methodologies and DevOps practices is highly desirable.
Earned a Doctor of Veterinary Medicine (DVM) degree from an accredited institution.
Possession of a current and valid veterinary practicing license is required.
We seek candidates with at least three to five years of hands-on experience in poultry or livestock production, veterinary services, or technical sales.
Proficiency in poultry production systems, animal health protocols, biosecurity measures, vaccination strategies, and overall farm management is essential.
Proven ability to communicate effectively, deliver compelling presentations, and build strong interpersonal relationships.
Exceptional skills in customer service and relationship management are essential.
Demonstrates strong working knowledge of Microsoft Office Suite applications, with a particular focus on report generation and documentation.
Proficiency in extensive travel to conduct farm visits and provide customer support is required.
Holding a valid driver’s license may provide an additional benefit.
Key Competencies:
Technical proficiency combined with veterinary knowledge is essential.
We seek a skilled professional to oversee and enhance our customer relationship management initiatives, ensuring exceptional service and satisfaction. The ideal candidate will manage client interactions, analyze feedback, and implement strategies to strengthen relationships and drive retention. Responsibilities include maintaining accurate records, resolving inquiries promptly, and collaborating with cross-functional teams to improve overall customer experience. Proficiency in CRM systems, strong communication skills, and a customer-focused mindset are essential. Experience in a similar role within a fast-paced environment is preferred.
Demonstrated proficiency in logical reasoning and data-driven analysis is essential. Candidates should exhibit the capacity to dissect complex issues, identify underlying patterns, and devise effective solutions with precision. Strong attention to detail and the ability to interpret quantitative and qualitative information are required to address challenges efficiently.
We provide vital assistance in business development and sales initiatives, ensuring the optimization of growth opportunities and the enhancement of revenue streams. This role involves collaborating with cross-functional teams to identify market trends, cultivate client relationships, and execute strategic sales plans. Responsibilities include conducting market research, supporting lead generation efforts, and contributing to the development of sales strategies to drive business expansion. Strong analytical, communication, and interpersonal skills are essential, along with a proven track record in sales support or a related field. The ideal candidate will be results-driven, detail-oriented, and capable of working in a fast-paced environment to achieve organizational objectives.
Exceptional verbal and written communication abilities, along with adept negotiation capabilities, are essential for this role.
Demonstrated ability to guide teams and foster collaborative environments, ensuring alignment toward shared objectives and optimal performance outcomes.
Prepare written reports and perform detailed data analysis to extract actionable insights, ensuring accuracy and clarity in all deliverables.
Strong proficiency in managing time effectively and maintaining high levels of organization are essential for this role.
Qualified and enthusiastic candidates are encouraged to submit their applications or CVs to recruit@agricareplus.com, ensuring the job title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
