Job Summary
Africa STD Plus Limited is currently in search of a dedicated and seasoned Veterinary Doctor to assume the role of Clients & Technical Officer.
The ideal candidate will act as the primary technical intermediary between the company and its customers, delivering expert veterinary guidance, specialized technical consulting, strategic customer relationship oversight, and proactive business development assistance tailored to poultry and livestock clientele.
The position necessitates a proactive professional possessing advanced technical knowledge in animal health, poultry production, farm management, and customer relations.
Develop, implement, and oversee strategic plans, policies, and procedures to ensure optimal organizational performance. Lead and manage cross-functional teams to achieve departmental and company-wide objectives. Oversee budget preparation, monitoring, and reporting maintaining financial accountability and efficiency. Ensure compliance with legal, regulatory, and ethical standards across all operations. Foster a collaborative and inclusive work environment that encourages innovation, professional growth, and employee engagement. Evaluate and mitigate risks to safeguard organizational assets and reputation. Serve as the primary liaison between senior management, stakeholders, and external partners to facilitate clear communication and alignment of goals. Oversee the development and execution of key initiatives to drive business growth and operational excellence.
Technical Services encompasses a broad spectrum of responsibilities aimed at delivering exceptional support and solutions to clients, ensuring their technological infrastructure operates seamlessly. This role involves troubleshooting complex technical issues, maintaining hardware and software systems, and collaborating with cross-functional teams to enhance operational efficiency. Candidates are expected to possess strong problem-solving skills, in-depth knowledge of IT systems, and a commitment to continuous learning. Responsibilities include responding to service requests, performing system updates, documenting technical procedures, and providing timely resolutions to minimize downtime. Proficiency in relevant tools and platforms, as well as effective communication skills, are essential for success in this position.
Deliver expert veterinary and technical guidance to clients regarding poultry and livestock management practices.
Perform on-site evaluations of farm operations to evaluate the well-being, productivity, biosecurity protocols, dietary programs, and overall management strategies of flocks.
Analyze health issues and advise suitable preventive and corrective strategies to address them effectively.
Provide expert technical support regarding vaccination initiatives, disease mitigation strategies, medication administration protocols, and overall farm management practices.
Monitor customer flock performance metrics and compile detailed technical reports outlining observations and potential enhancements. Provide data-driven recommendations to optimize flock health and productivity based on findings.
Assist clients in enhancing their productivity, profitability, and operational efficiency.
Professional Rewrite:
Evaluate client requirements and preferences to ensure optimal customer satisfaction as part of your responsibilities.
Compile and distribute weekly summaries documenting customer grievances alongside newly established discount arrangements.
Resolves customer-reported issues by first carefully analyzing the complaint, identifying the root cause of the problem, and then proposing and implementing the most appropriate solution. Ensures timely resolution by prioritizing corrections or adjustments, and conducts a follow-up to confirm that the issue has been fully addressed to the customer’s satisfaction.
Gathers and evaluates customer insights to propose viable products or services to management, ensuring alignment with client demands and market opportunities.
Conducting comprehensive reviews and synthesizing relevant literature for both novel and established products to ensure thorough understanding and informed decision-making.
Client Relationship Management: You will be responsible for cultivating and maintaining strong, long-term partnerships with key clients, ensuring their needs are met while aligning with organizational objectives. This involves identifying client requirements, addressing concerns promptly, and fostering open communication to enhance satisfaction and retention. Additionally, you will analyze client feedback to refine service offerings and contribute to strategic growth initiatives.
Develop and nurture robust connections with both current and potential clients to foster long-term partnerships.
Act as the main point of contact for resolving technical issues and addressing customer complaints promptly and professionally.
Deliver prompt and effective solutions to customer concerns while consistently upholding exceptional levels of satisfaction.
Perform scheduled follow-up visits and deliver after-sales technical assistance.
Ensure meticulous management of customer records, farm performance metrics, and service documentation to maintain integrity and accessibility of critical information.
Business Expansion: Responsible for identifying and pursuing new market opportunities, fostering strategic partnerships, and driving revenue growth through innovative strategies. Conducts market research to assess industry trends, competitive landscape, and customer needs, then develops tailored solutions to meet those demands. Collaborates with cross-functional teams to align business objectives with market potential, ensuring sustainable development. Manages client relationships, negotiates agreements, and secures high-value contracts to expand market presence. Requires strong analytical skills, excellent communication abilities, and a results-driven mindset to achieve organizational goals.
Explore avenues to enhance the company’s sales performance for its products and services.
Help create and execute plans aimed at acquiring and retaining customers.
Facilitate the planning and execution of marketing initiatives, product rollouts, seminar events, and technical training sessions to enhance brand visibility and knowledge dissemination.
Engage in a variety of professional forums, including trade shows, customer outreach initiatives, and key industry gatherings.
Compile comprehensive market intelligence reports that analyze industry trends, competitor actions, and evolving customer demands to support strategic decision-making.
Compliance and Reporting: Ensure adherence to all relevant regulatory requirements, internal policies, and industry standards. Develop, implement, and maintain robust reporting frameworks to track performance metrics, identify risks, and facilitate transparent communication with stakeholders. Prepare and submit accurate, timely reports to governing bodies, senior management, and external auditors, ensuring full compliance with legal and organizational obligations. Monitor changes in regulations and proactively adjust processes to mitigate potential risks and maintain operational integrity.
Maintain strict compliance with veterinary ethics, applicable regulations, and established company policies to uphold professional standards and operational integrity.
Compile and submit detailed weekly, monthly, and quarterly activity reports to provide comprehensive insights and updates on performance metrics and operational progress.
Ensure meticulous documentation of all farm visits conducted, technical guidance provided, and customer engagements facilitated.
Provide management with technical data and expert recommendations to facilitate informed strategic decision-making.
Seeking candidates who meet the following criteria: a minimum of five years of experience in financial analysis or a related field, proficiency in advanced Excel and financial modeling, a bachelor’s degree in finance, accounting, economics, or a comparable discipline, and strong analytical and problem-solving skills. Preferred qualifications include prior experience in budgeting, forecasting, and strategic planning, as well as familiarity with ERP systems and advanced data visualization tools. Exceptional communication skills, both written and verbal, are essential for collaborating across teams and presenting insights to stakeholders.
Earned a Doctor of Veterinary Medicine (DVM) degree from an accredited institution.
A current and valid license for veterinary practice is required.
Seeking candidates with at least three to five years of practical experience in poultry, livestock production, veterinary services, or technical sales.
Proficient in poultry production systems, animal health protocols, biosecurity measures, vaccination strategies, and farm operations management.
Demonstrates exceptional proficiency in verbal and written communication, delivering compelling presentations with clarity and confidence, while fostering strong interpersonal relationships to facilitate collaboration and engagement.
Demonstrates exceptional proficiency in customer service and cultivates lasting client relationships through effective communication and problem-solving strategies.
Demonstrated expertise in utilizing Microsoft Office Suite applications and producing comprehensive written reports is required.
Extensive travel capability is required to conduct farm visits and provide customer support.
A valid driver’s license is considered a beneficial qualification.
Demonstrates strong interpersonal and communication abilities to foster collaborative relationships and effectively engage with stakeholders at all levels. Exhibits exceptional organizational skills to prioritize tasks and meet deadlines efficiently. Possesses analytical thinking to assess complex situations and develop innovative solutions. Maintains a results-driven mindset to consistently deliver high-quality outcomes while adhering to established standards and procedures. Shows adaptability to changing priorities and a commitment to continuous professional growth.
Proficiency in veterinary and technical domains is essential, combining specialized knowledge with practical skills to ensure comprehensive animal care and diagnostic accuracy.
We excel in cultivating and sustaining meaningful connections with clients by leveraging strategic communication and data-driven insights to anticipate and address their evolving needs. Our role involves maintaining meticulous records, analyzing customer interactions, and implementing tailored solutions to enhance satisfaction and loyalty. Proficiency in CRM software, strong interpersonal skills, and a results-oriented mindset are essential for success in this position. Key responsibilities include tracking customer feedback, identifying trends, and collaborating with cross-functional teams to improve service delivery and retention strategies.
Highly developed problem-solving and analytical abilities are essential for this role, enabling you to evaluate complex information, identify root causes, and implement effective solutions. You will leverage strong critical thinking to assess challenges, interpret data accurately, and make informed decisions under pressure. A methodical approach to troubleshooting and a keen attention to detail will allow you to resolve issues efficiently while maintaining high standards of precision.
Dedicated to cultivating strategic growth opportunities and bolstering sales initiatives, this role focuses on providing comprehensive support to enhance business development efforts. The position involves identifying new markets, fostering client relationships, and collaborating with cross-functional teams to drive revenue expansion. Key responsibilities include market research, lead generation, proposal development, and maintaining strong customer engagement. Ideal candidates must possess proven experience in business development, a keen understanding of sales strategies, and exceptional communication skills to negotiate and close deals effectively. Proficiency in CRM tools and data analysis is also required to track performance and optimize outreach strategies.
Effective articulation and persuasive negotiation abilities are essential, enabling the successful facilitation of discussions, resolution of conflicts, and establishment of mutually beneficial agreements.
Seasoned professionals must demonstrate strong leadership capabilities and the ability to collaborate effectively within a team setting, fostering a culture of cooperation and shared accountability.
Prepare comprehensive reports and conduct thorough data analysis to derive meaningful insights and support decision-making processes.
Demonstrates exceptional proficiency in managing time efficiently and maintaining high levels of organizational effectiveness.
Qualified and interested candidates are encouraged to submit their applications or CVs to recruit@agricareplus.com, ensuring the job title is specified in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
