Oversee and execute core duties encompassing strategic planning, operational management, and team leadership to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and performance metrics to enhance productivity and maintain high standards across all departments. Collaborate with senior management to align business goals with actionable strategies, fostering a culture of innovation and accountability. Monitor departmental progress through regular evaluations, identifying areas for improvement and implementing corrective measures as needed. Represent the organization in external engagements, including client meetings, industry conferences, and stakeholder communications, to uphold its reputation and strengthen partnerships. Ensure compliance with legal, regulatory, and ethical standards while promoting a safe and inclusive work environment.
Offer expert guidance on travel destinations, flight selections, lodging accommodations, visa requirements, tour packages, and travel insurance options.
Collaborate with clients to develop customized travel plans and detailed itineraries that align with their specific preferences and needs.
Oversee flight bookings, hotel reservations, airport transfers, and tour packages;
Develop and revise travel itineraries in accordance with client specifications and financial constraints.
Oversee modifications to reservations, cancellations, refund processing, and any travel-related disruptions.
Drive revenue expansion by actively marketing travel services and enhancing sales performance through strategic upselling and cross-selling initiatives.
Develop and sustain robust partnerships with both corporate entities and individual clients.
Verify adherence to all applicable travel industry regulations, airline policies, and internal company standards to maintain operational integrity and regulatory compliance.
Ensure meticulous management of booking records, client files, and travel documentation to maintain precision and integrity in all records.
Monitor travel trends, visa regulations, and airline policies to provide accurate and timely guidance to clients.
Compile regular reports summarizing booking data, sales metrics, and operational performance to provide stakeholders with actionable insights.
Partner with cross-functional teams to uphold consistent service quality and maintain high levels of customer satisfaction throughout all interactions.
Assist in the execution of additional responsibilities as determined by Management, as needed, on an ongoing basis.
Seeking candidates with a minimum of [X] years of relevant professional experience in a comparable role or industry. Proficiency in [specific skills or tools] is essential, along with demonstrated expertise in [key responsibilities or areas]. Strong problem-solving abilities and a track record of delivering measurable results are highly valued. Familiarity with [industry standards, regulations, or methodologies] is preferred.
Seeking candidates with a minimum of three to five years of hands-on experience within a travel agency, a travel management firm, or an equivalent professional setting.
Bachelor’s degree in a relevant field such as Computer Science, Engineering, Business Administration, or a related discipline is required.
A Bachelor’s Degree or Higher National Diploma (HND) in Tourism, Hospitality Management, Business Administration, or a closely related discipline is required.
Interested applicants are requested to forward their curriculum vitae to recruitment@amyconsulting.com.ng, with the position title clearly indicated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
