We seek a highly motivated professional to fulfill this critical position, dedicated to achieving the outlined objectives with precision and efficiency. The ideal candidate will possess the necessary qualifications and experience to execute key responsibilities effectively, ensuring alignment with organizational goals and fostering sustainable growth. This role demands adaptability, strong problem-solving capabilities, and a commitment to delivering measurable results in a dynamic and challenging environment.
The Support Desk Personnel will act as the primary on-site liaison for hospital staff and patients utilizing the organization’s acquired digital technology suite and oncology access initiatives. Their objective is to alleviate operational pressures on hospital staff while ensuring smooth patient navigation through program processes and diagnostic services.
Oversee and execute critical tasks to ensure seamless operations, including coordinating team efforts, managing workflows, and driving project timelines forward. Deliver measurable results by analyzing performance metrics, identifying inefficiencies, and implementing strategic improvements. Collaborate with cross-functional departments to align objectives, resolve challenges, and foster innovation. Maintain compliance with organizational policies, industry standards, and regulatory requirements while upholding the highest ethical standards. Serve as a liaison between leadership and operational teams to facilitate clear communication and decision-making.
As the primary point of contact for our digital platform, you will deliver technical and digital support by offering system guidance and resolving basic troubleshooting issues for users.
Patient Navigation involves guiding patients through program pathways, encompassing enrollment procedures and facilitating referrals to immunohistochemistry (IOC) diagnostic services.
Program Coordination: Serve as the liaison for streamlining program processes within hospital workflows, identifying operational challenges, and escalating insights to the program team for resolution.
Prepare comprehensive administrative reports by ensuring precise documentation of Support Desk operations and deliver regular operational summaries along with strategic insights.
Ensure strict adherence to NDPR (Nigeria Data Protection Regulation) and hospital confidentiality protocols in all patient interactions and data management practices.
Candidates must possess a Bachelor’s degree in Computer Science, Engineering, or a related field, along with a minimum of five years of experience in software development. Proficiency in Python, Java, or C++ is essential, along with strong problem-solving abilities and excellent communication skills. The ideal applicant should demonstrate a track record of delivering high-quality technical solutions and collaborating effectively in team environments. Additionally, familiarity with Agile methodologies and experience with cloud platforms like AWS or Azure are highly desirable.
A degree in Pharmacology, Biochemistry, Microbiology, or a related medical science discipline is required.
Professional healthcare candidates should possess prior experience in healthcare coordination, hospital administration, pharmacy operations, or technical support roles.
A strong candidate will demonstrate proficiency in digital tools, excellent communication abilities, familiarity with Nigeria’s healthcare landscape, and the capacity to function efficiently within hospital settings.
Demonstrates a proven track record in fostering patient rapport and resolving complex issues effectively.
go to method of application
Qualified and enthusiastic applicants must submit their CV to careers@drugstoc.com, ensuring the email subject line includes the position title.
Qualifications
BA/BSc/HND
