The primary aim of this role is to oversee and implement strategies that align with organizational objectives, ensuring optimal performance and efficiency across all operations. Key responsibilities include leading cross-functional teams, analyzing complex data to inform decision-making, and fostering a collaborative work environment. Candidates must possess a minimum of five years of relevant experience in a leadership capacity, strong analytical skills, and proficiency in project management tools. Additionally, the ideal candidate will demonstrate exceptional communication abilities, adaptability to dynamic business challenges, and a track record of driving sustainable growth. This position requires a proactive approach to problem-solving and a commitment to continuous professional development.
The Support Desk Personnel will function as the key on-site liaison for hospital staff and patients utilizing the organization’s integrated digital technology suite and oncology access programs. Their objective is to alleviate operational pressures on hospital personnel while ensuring smooth patient navigation through program processes and diagnostic services.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational management, and team leadership to ensure organizational objectives are met efficiently and effectively. Serve as the primary point of contact for cross-functional collaboration, fostering alignment between departments to drive cohesive project outcomes. Develop and implement policies, procedures, and best practices to optimize workflows, enhance productivity, and maintain compliance with industry standards and regulatory requirements. Monitor key performance indicators (KPIs), analyze trends, and provide data-driven insights to senior leadership to inform decision-making and resource allocation. Lead initiatives to enhance operational excellence, including process improvements, cost reduction strategies, and innovation adoption. Mentor and develop team members through coaching, feedback, and professional development opportunities to cultivate a high-performing and motivated workforce.
Provide first-line technical and digital support by delivering system guidance and performing basic troubleshooting to assist users with our digital solutions.
Patient Navigation involves guiding patients through program pathways, encompassing enrollment processes and referrals to immunohistochemistry (IOC) diagnostic services to ensure seamless access to necessary care.
Facilitate seamless integration of program processes into existing hospital workflows while identifying and escalating operational challenges to the program team to ensure timely resolution and alignment with organizational objectives.
Maintain precise records of Support Desk operations and deliver regular performance reports and analytical insights.
Ensure strict adherence to ethical standards and regulatory compliance by maintaining full compliance with the Nigeria Data Protection Regulation (NDPR) and established hospital confidentiality protocols in all patient interactions and data handling processes.
Bachelor’s degree in a relevant field or equivalent professional experience is mandatory. Proficiency in written and verbal communication, along with strong organizational skills, is essential. Candidates must demonstrate expertise in project management, with a proven ability to meet deadlines and manage multiple priorities. Experience with industry-specific software and tools is required. Familiarity with regulatory standards and compliance is a must. Exceptional problem-solving capabilities and a collaborative work style are highly valued. Candidates should possess a minimum of five years of relevant work experience.
A degree in Pharmacology, Biochemistry, Microbiology, or a related medical science field is required.
Candidates should possess a background encompassing healthcare coordination, hospital administration, pharmacy operations, or technical support roles.
Required competencies include advanced digital literacy, exceptional communication abilities, a comprehensive understanding of Nigeria’s healthcare system, and proven experience navigating hospital settings effectively.
Proven expertise in fostering patient relationships and resolving complex issues effectively.
Interested candidates are required to utilize the designated application method to submit their materials for consideration. This process ensures all applications are processed uniformly and evaluated fairly.
Interested and suitably qualified candidates are invited to submit their CV via email to careers@drugstoc.com, ensuring the job title is included in the subject line of the message.
Qualifications
BA/BSc/HND
