Primary purpose:
Operational support for the hotel’s internal control and compliance framework involves performing regular control assessments, recording any deviations, supporting investigative efforts, and facilitating the prompt completion of corrective measures to safeguard the hotel’s assets and maintain its reputation.
Oversee and execute critical operational duties within the organization, ensuring alignment with strategic objectives and adherence to established protocols. Develop and implement comprehensive plans, policies, and procedures to enhance efficiency, productivity, and overall performance. Collaborate with cross-functional teams to foster innovation, streamline processes, and resolve complex challenges. Monitor key performance indicators (KPIs) to assess progress, identify trends, and implement data-driven improvements. Maintain compliance with industry regulations, internal policies, and quality standards through rigorous audits and continuous oversight. Provide leadership and mentorship to team members, promoting professional growth, accountability, and a culture of excellence.
Daily financial oversight responsibilities include conducting cash counts, performing spot checks on POS reconciliation discrepancies, reviewing night audit variances, and verifying petty cash balances across all outlets.
Conduct detailed reviews and validations of guest folios, credit card settlements, supplier invoices, and payroll entries to ensure their accuracy and adherence to established policies and procedures.
Conduct inventory verification by participating in cycle counts for Food & Beverage, minibar, and housekeeping stores; maintain accurate documentation of shrinkage and provide assistance in implementing loss-prevention initiatives.
Verify purchase orders, approval matrices, and vendor documentation to ensure compliance with procurement controls and mitigate the risk of unauthorized expenditures.
Compliance monitoring duties include managing checklists aligned with statutory, brand, and corporate mandates, as well as generating weekly control reports and promptly escalating any identified exceptions.
Provide assistance with fraud and discrepancy investigations, monitor corrective actions taken, and confirm their successful resolution.
Deliver foundational control awareness training sessions and provide support during the implementation of policy updates.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required. Minimum of three years of experience in a software development role, with a focus on Python programming, is essential. Proficiency in SQL databases, RESTful APIs, and cloud platforms such as AWS or Azure is mandatory. Strong problem-solving skills, analytical thinking, and the ability to work collaboratively in an Agile environment are critical. Excellent communication skills, both written and verbal, are also necessary to effectively convey technical concepts to both technical and non-technical stakeholders.
A Bachelor’s degree in Accounting, Finance, Hospitality, or a closely related discipline is required.
Requires 1 to 3 years of professional experience in hotel operations, internal audit, or finance, with practical familiarity in Property Management Systems/Point of Sale systems such as Opera being a preferred qualification.
Required skills include a meticulous attention to detail, a fundamental forensic approach, proficiency in Excel, the ability to produce clear written reports, and effective communication with stakeholders.
The position requires onsite attendance with a schedule that includes rotating shifts, which encompass weekends and public holidays, to ensure seamless outlet operations and adherence to audit timelines.
Qualified applicants are encouraged to submit their CV via email to lisasuitescareer@gmail.com and hro@lisasuites.com, ensuring the position is specified in the subject line of the message.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
