We are seeking a motivated and skilled professional to join our team in this key position. The ideal candidate will possess comprehensive knowledge of [industry/field] along with a strong background in [specific skills or areas]. Responsibilities include overseeing [key tasks or projects], executing [specific processes], and maintaining compliance with [relevant standards or regulations]. Additionally, the role requires proficiency in [tools, software, or methodologies], effective communication skills, and the ability to collaborate seamlessly with cross-functional teams. Candidates must meet the minimum qualifications of [X years of experience], a [degree or certification, if applicable], and a proven track record in [specific achievements or areas]. This role offers an opportunity to contribute to [company goals or mission] while growing within a dynamic and supportive environment.
As a Pension Administrator, your role involves contributing to the Finance team’s Continuous Improvement initiatives, aligning process, data, systems, and people enhancements as the fundamental pillars of Operational Excellence.
What you’ll be doing
Pension administration and operational management involve overseeing and executing key processes related to pension plans, ensuring compliance with regulatory standards, and maintaining accurate records. This role focuses on managing pension fund contributions, processing claims, and distributing benefits to eligible participants. Responsibilities may include collaborating with actuarial teams to assess plan viability, preparing financial reports, and addressing inquiries from members or beneficiaries. A strong understanding of pension laws, financial regulations, and data management systems is essential, along with proficiency in analytical tools to evaluate plan performance and identify areas for improvement.
Perform systematic eligibility confirmation for approximately 4,200 pension recipients.
Offer comprehensive administrative oversight for all pension-related affairs, which encompasses coordinating and collaborating with Pensioner Association branches nationwide.
Proactively manage the resolution of pensioner requests, inquiries, and complaints in a timely and efficient manner.
Collaborate with the IT department to implement and oversee a high-performing Customer Relationship Management (CRM) tool, ensuring its seamless integration and optimal functionality.
Oversee the ongoing maintenance and content updates for the SNCPA website to ensure information remains current and accurate at all times.
Provide assistance in executing annual pensioner surveys and facilitating quarterly engagement sessions for pensioners.
Skilled professionals are responsible for cultivating and sustaining strategic alliances with key stakeholders, ensuring alignment with organizational goals. This role demands strong interpersonal abilities and the capacity to communicate effectively across diverse teams and departments. Responsibilities include identifying stakeholder needs, fostering trust, and addressing potential concerns to maintain productive relationships. Additionally, the position requires proactive engagement to anticipate challenges, mitigate risks, and capitalize on opportunities that benefit the organization’s objectives.
Offer technical assistance to Pensioner Associations, as needed, which may involve serving as a representative for SNCPA at various meetings.
Foster strong, productive partnerships with both internal and external stakeholders, such as PEN COM, Shell HR, and Pensioner Associations.
The position entails managing contractual obligations and overseeing reporting requirements, ensuring all agreements are accurately documented, executed, and monitored. Key duties include drafting, reviewing, and negotiating contracts, as well as verifying compliance with legal and organizational standards. Additionally, the role involves preparing, analyzing, and submitting timely reports to stakeholders, maintaining meticulous records, and collaborating with cross-functional teams to streamline processes. Strong attention to detail, proficiency in contract management software, and the ability to interpret complex regulations are essential for success in this role.
Serve as the Contract Holder responsible for overseeing the annual calendar production and distribution, as well as managing other service contracts designed to enhance pensioner value propositions.
Ensure vendor and contract performance aligns with CMCP standards and requirements.
Draft, finalize, and file regulatory reports on a recurring basis for submission to PEN COM.
What you bring
A minimum of eight years of pertinent experience is required, along with a degree in Administration, Social Sciences, or a related discipline; a postgraduate qualification is considered advantageous.
Demonstrated expertise in the administration of Defined Benefit (DB) pension schemes, coupled with an in-depth understanding of PEN COM regulations, guidelines, and circulars is required.
Proven capability in interpersonal communication, with a particular strength in building rapport and demonstrating empathy toward elderly pensioners, even in delicate circumstances.
With a proven commercial acumen, you will assess supplier offerings, enhance cost efficiency and service standards, and drive outcomes collaboratively through suppliers and key stakeholders.
A solid understanding of contracting methodologies (CMCP) is essential, coupled with proven proficiency in negotiation, influence, and stakeholder engagement.
Proficient in both written and spoken English, with a demonstrated capability to communicate clearly and confidently in ambiguous, high-pressure, or emotionally charged situations.
Exceptional business partnering capabilities are required, fostering collaboration with both internal teams and external stakeholders while prioritizing exceptional service delivery and ongoing enhancement.
Skilled in utilizing digital and IT solutions to enhance service delivery and elevate the experience of pensioners.
What we offer
At Shell, your expertise and background are leveraged alongside a team of accomplished, driven professionals to tackle one of the most critical global challenges of our time. This role offers the chance to cultivate essential skills within a culture that prioritizes transparency, ethical conduct, and mutual respect. You’ll have the flexibility to manage your commitments while evolving into the most effective and authentic version of yourself.
We invite you to grow professionally and personally while contributing to the collective effort of advancing the energy transition.
Continuously develop the versatile skills essential for advancing your career.
Pioneer innovative advancements by engaging with cutting-edge technology, emerging trends, and industry best practices.
Work collaboratively with seasoned professionals possessing specialized knowledge and diverse skill sets.
Cultivate your equilibrium within a purpose-driven environment that empowers you to realize your full potential.
Enjoy the opportunity to work flexible hours and benefit from remote or mobile working arrangements.
Deliver exceptional results while receiving a highly competitive initial compensation package and annual salary adjustments based on performance—our comprehensive pay and benefits offerings are recognized as industry-leading globally.
Take advantage of comprehensive paid parental leave benefits, which extend to all parents, including those who do not give birth.
Advance your career through a range of engaging roles within cross-functional teams, both domestically and abroad.
Access a diverse array of training and professional development programs tailored to enhance your skills and career progression.
Qualifications
BA/BSc/HND
Experience Required
8 years
