We are currently seeking a highly motivated professional to fill this key position. The ideal candidate will possess a strong academic background in a relevant field, complemented by at least three years of hands-on experience in a comparable role. Proficiency in [specific tools/technologies] is essential, along with excellent analytical, communication, and problem-solving skills. This role requires the ability to manage multiple priorities, meet tight deadlines, and collaborate effectively with cross-functional teams. The successful applicant will be responsible for [specific responsibility], as well as supporting [another responsibility], while ensuring adherence to company policies and industry standards. Additionally, they will play a pivotal role in [specific initiative or goal], contributing to the organization’s growth and operational excellence.
The Lead, Merchant KYC Support spearheads the operational and strategic implementation of Know Your Customer (KYC) initiatives throughout the organization. Responsibilities encompass directing a team of KYC Support Officers, overseeing merchant onboarding procedures, ensuring adherence to regulatory standards, and upholding the integrity of customer due diligence protocols.
The position demands a comprehensive grasp of KYC policies, risk evaluation methodologies, and regulatory compliance frameworks, coupled with the capacity to align diverse teams in sustaining a robust risk mitigation strategy and curbing financial crime vulnerabilities.
Overseeing key operational duties represents the primary focus of this role, ensuring efficient management of daily tasks and long-term strategic goals. This position involves executing core functions, including process optimization, team leadership, and performance monitoring to achieve departmental objectives. Additionally, the role demands meticulous attention to detail, strong problem-solving abilities, and the capacity to collaborate effectively across teams to drive organizational success.
Deliver strategic guidance, mentorship, and day-to-day supervision to the KYC Support team, guaranteeing the prompt and precise fulfillment of onboarding and periodic review responsibilities.
Conduct thorough evaluations of client files and risk assessments that present significant risk, and elevate intricate cases along with associated recommendations to senior management for definitive authorization.
Responsible for enhancing and maintaining diligent oversight of due diligence workflows, document validation procedures, and risk classification frameworks to ensure ongoing effectiveness and compliance.
Execute periodic, trigger-based, and event-driven client reviews in a timely manner, ensuring strict adherence to all regulatory obligations.
Ensure the precise maintenance of all Know Your Customer (KYC) documentation and audit trails, guaranteeing their accuracy and completeness throughout the record keeping process.
Serve as the primary escalation point for internal stakeholders encountering KYC documentation or onboarding-related obstacles, providing timely and effective resolution to streamline processes.
Partner with Compliance, Risk Management, Data & Document Management, and Customer Success teams to ensure KYC support is fully integrated with overarching risk frameworks.
Monitor regulatory developments and any modifications to Know Your Customer (KYC) obligations, then propose revisions to internal protocols as needed.
Assist in creating and executing KYC-focused training programs for both the team and key cross-functional partners.
Compiling periodic performance and risk exposure analyses is essential to support managerial decision-making processes.
• Minimum of five years of hands-on experience in a full-cycle accounting environment, including month-end closings and financial statement preparation
• Active CPA license or equivalent certification required
• Bachelor’s degree in Accounting or Finance; advanced degree preferred
• Proficiency in GAAP and IFRS standards, along with strong analytical and problem-solving capabilities
• Experience with ERP systems and advanced Excel skills (pivot tables, LOOKUP, Power Query)
• Excellent communication and collaboration skills to liaise with cross-functional teams and present financial insights effectively
• Demonstrated ability to manage multiple priorities while ensuring accuracy and compliance with regulatory requirements
A bachelor’s degree in Law, Finance, Business Administration, or a relevant field is required for this role.
Minimum of four to six years of relevant professional experience in Know Your Customer (KYC) processes, client onboarding protocols, compliance frameworks, or risk management disciplines is required.
Seasoned professionals with a proven track record in leading or guiding teams within financial services or fintech organizations are encouraged to apply. Ideal candidates will have hands-on experience in team management or mentorship roles, specifically within dynamic financial or technology-driven environments.
Proficient in business account onboarding processes and thoroughly knowledgeable about documentation requirements for SMEs and corporate clients.
Proficiency in relevant regulatory frameworks, including Anti-Money Laundering (AML) standards, the Central Bank of Nigeria’s Know Your Customer (KYC) Guidelines, and Financial Action Task Force (FATF) Recommendations, is strongly advantageous.
Proficient in conducting thorough analysis, fostering clear communication, and adeptly managing relationships with stakeholders are essential.
Proficiency in Know Your Customer (KYC) systems and related tools is highly beneficial.
Strong attention to detail and ability to work in a fast-paced environment
To excel in this position, candidates must demonstrate a track record of achieving measurable outcomes and driving impactful results within their area of responsibility. Successful individuals will exhibit a capacity for strategic thinking, problem-solving, and adaptability in dynamic environments, ensuring alignment with organizational goals. They will also possess strong leadership qualities, fostering collaboration and inspiring teams to perform at their highest potential. Additionally, the ability to analyze complex data, identify trends, and translate insights into actionable strategies will be essential for sustained success.
Deliver prompt, meticulously evaluated onboarding and risk-focused assessments of merchant accounts.
Enhance the organization’s risk management framework by rigorously maintaining compliance with the latest Know Your Customer (KYC) regulatory standards.
Through meticulous process monitoring and stringent compliance controls, identify and mitigate potential breaches and audit exceptions to uphold regulatory adherence and operational integrity.
Enhance the efficiency of the onboarding process and review cycles, ensuring adherence to established quality benchmarks.
Develop a proficient and adaptable KYC support team by delivering ongoing coaching and training initiatives.
Ensure consistently high satisfaction among internal stakeholders who depend on KYC support services.
What We Can Offer You
We cultivate an environment where our team’s welfare is paramount, fostering a workplace where every individual’s perspective is valued and collaboration is second nature. Our organization thrives on mutual support and inclusivity, ensuring no one is overlooked. Fundamentally, we remain grounded in humanity.
We foster a culture of continuous learning and development, prioritizing knowledge sharing and professional training initiatives.
You will be provided with a competitive salary, a pension plan, comprehensive health insurance coverage, an annual bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
