We are seeking a highly motivated professional to join our team in this vital position. The ideal candidate will possess a strong background in [specific field or industry], with a minimum of [X years] of relevant experience. Key responsibilities include [specific tasks or duties], ensuring adherence to [relevant standards or protocols]. Proficiency in [specific software, tools, or methodologies] is essential, along with excellent problem-solving and communication abilities. This role demands meticulous attention to detail and the capacity to collaborate effectively within a dynamic environment. The successful applicant will be responsible for [additional key duties], driving [specific outcomes or goals], and contributing to the overall success of the organization.
The Lead, Merchant KYC Support spearheads the operational and strategic implementation of Know Your Customer (KYC) initiatives throughout the organization. This encompasses directing a team of KYC Support Officers, supervising merchant onboarding workflows, overseeing adherence to regulatory standards, and upholding the reliability of customer due diligence procedures.
A strong grasp of KYC policies, risk assessment methodologies, and compliance regulations is essential, along with the capacity to collaborate across teams to uphold a robust risk framework and mitigate financial crime risks.
Overseeing key responsibilities forms the foundation of this role, which includes managing team operations, driving project execution, and ensuring alignment with organizational objectives. The position demands a proactive approach to problem-solving, strong leadership skills, and the ability to foster collaboration across departments. Accountability for delivering measurable results in a timely manner is essential, along with maintaining high standards of performance and professionalism. Proficiency in relevant tools and methodologies, as well as adherence to industry best practices, is required to meet evolving business needs.
Deliver strategic direction, mentorship, and day-to-day supervision to the KYC Support team, guaranteeing efficient and precise execution of onboarding and periodic review responsibilities.
Assess high-risk client files and risk evaluations, elevating intricate cases and associated recommendations to management for definitive authorization.
Provide leadership in enhancing due diligence workflows, validating documentation, and establishing risk classification criteria on an ongoing basis.
Execute periodic, trigger-based, and event-driven client reviews with precision to ensure compliance with regulatory requirements, maintaining strict adherence to established timelines.
Ensure the meticulous maintenance of accurate data and thorough documentation within KYC processes, while systematically preserving complete audit trails to support compliance and verification standards.
Serve as the designated escalation point for internal stakeholders encountering KYC documentation or onboarding-related issues, facilitating their resolution.
Work collaboratively with the Compliance, Risk, Data & Document Management, and Customer Success teams to ensure KYC support is fully integrated with established risk frameworks.
Monitor regulatory developments and evolving KYC (Know Your Customer) mandates, and recommend adjustments to internal protocols to ensure ongoing compliance.
Support the creation and implementation of KYC-focused training programs for the team and key cross-functional collaborators.
Prepare periodic performance and risk exposure reports to support executive decision-making processes.
Seeking applicants with a minimum of three years of relevant experience in the field, along with proficiency in industry-standard software and tools. Strong analytical and problem-solving skills are essential, as well as the ability to collaborate effectively within a team environment. Excellent written and verbal communication abilities are required to convey complex information clearly. Candidates must demonstrate a proactive approach to learning and adaptability to evolving technologies and methodologies. A bachelor’s degree in a related discipline or equivalent professional experience is preferred. Knowledge of [specific industry regulations or standards, if applicable] is advantageous.
A Bachelor’s degree in Law, Finance, Business Administration, or a related field is required for this position.
A minimum of four to six years of hands-on experience in Know Your Customer (KYC) processes, client onboarding procedures, compliance frameworks, or risk management practices is required.
Seasoned professionals with a proven track record of leading or coaching teams within the financial services or fintech sectors are encouraged to apply.
Proficiency in business account onboarding processes and compliance with SME/corporate documentation standards is essential.
Proficiency in relevant regulatory frameworks, including Anti-Money Laundering (AML) protocols, the Central Bank of Nigeria’s Know Your Customer (KYC) Guidelines, and Financial Action Task Force (FATF) Recommendations, will be considered a strong advantage.
Strong proficiency in analytical thinking, effective communication, and adept stakeholder management are essential.
A background in Know Your Customer (KYC) systems and related tools represents a valuable qualification for this role.
Demonstrated capability to meticulously manage tasks while thriving under tight deadlines and dynamic operational demands.
Success is defined by consistently exceeding performance expectations, demonstrating measurable impact on key business outcomes, and leading initiatives that drive organizational growth and innovation. The individual in this role will be expected to meet and surpass targets, contribute to strategic decision-making, and foster a high-performing culture within their team. Strong analytical skills, adaptability, and the ability to collaborate effectively across departments are essential to fulfilling responsibilities and achieving long-term success. Additionally, the position requires a track record of problem-solving, proactive communication, and a commitment to continuous professional development to ensure sustained excellence.
Guarantee prompt and precise onboarding processes, alongside meticulous risk-based evaluations of merchant accounts, are performed with consistency.
Enhance the organization’s risk management framework by guaranteeing compliance with the latest Know Your Customer (KYC) regulatory requirements.
Ensure strict adherence to compliance standards and minimize audit exceptions by maintaining meticulous oversight of all processes.
Enhance the efficiency of the onboarding and review processes to expedite completion without compromising quality benchmarks.
Develop and maintain a highly skilled, responsive KYC support team by implementing ongoing coaching and professional development initiatives.
Ensure consistent delivery of exceptional support services to internal stakeholders, thereby sustaining high levels of satisfaction and confidence in our KYC processes.
What We Can Offer You
We prioritize our people and their well-being at the core of our company culture. Our organization fosters an environment where every team member’s perspective is valued, and mutual support is a cornerstone of our workplace. Above all else, we remain fundamentally human.
Our workplace prioritizes continuous learning and professional growth, fostering an environment that actively encourages knowledge sharing and skill development.
You will enjoy a competitive salary, a pension plan, comprehensive health insurance coverage, an annual bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
