We are seeking a highly motivated individual to join our team in the capacity of [Job Title]. The ideal candidate will possess a proven track record in [specific skill or field], with at least [X years] of relevant experience in [industry or role]. Responsibilities include overseeing [key tasks], collaborating with cross-functional teams to [specific outcome], and ensuring adherence to [company standards or regulations]. Proficiency in [specific software, tools, or methodologies] is essential, along with strong analytical and problem-solving abilities. Excellent communication skills are required to effectively liaise with stakeholders at all levels. The successful applicant will be expected to contribute to [specific projects or goals], drive continuous improvement initiatives, and maintain a commitment to [company values or objectives].
We are seeking a highly skilled Senior Information Technology Support Engineer to join our team on a full-time basis at our Lagos office.
The Senior Information Technology Support Engineer is responsible for delivering high-level technical support to users across stores and the head office, swiftly diagnosing and resolving a wide range of hardware, software, network, and application-related issues.
The position involves managing help desk functions, prioritizing and escalating intricate issues, and maintaining high system availability for essential pharmacy and retail operations.
The engineer will be responsible for administering systems, which includes managing user accounts, applying system updates, performing backups, and maintaining servers and network infrastructure.
The role encompasses creating and maintaining detailed documentation for solutions and procedures, providing user training on systems and tools, and partnering with vendors and internal stakeholders to advance technology initiatives. Additionally, the position involves supporting ongoing enhancements to IT policies, security measures, and infrastructure to ensure optimal performance and reliability.
Qualifications
A robust track record in Technical Support and Help Desk operations is required, including expertise in resolving Tier 2/3 incidents and managing user-facing challenges.
Proficiency in Information Technology and System Administration is required, encompassing user account administration, system updates, data backups, and foundational server or network support.
Demonstrates strong troubleshooting abilities in hardware, software, operating systems, and network connectivity across multiple sites.
Proficiency in managing mission-critical applications, such as point-of-sale systems, inventory management platforms, or healthcare and pharmacy solutions, is considered beneficial.
A bachelor’s degree in Information Technology, Computer Science, Engineering, or a closely related discipline—or equivalent hands-on experience—is required.
Relevant professional certifications, including Compton A+, Network+, Microsoft, or equivalent credentials, are advantageous.
A demonstrated commitment to customer service, exceptional communication skills, and the proficiency to translate technical concepts into accessible language for non-technical audiences are essential.
Proven capability to work autonomously, prioritize tasks efficiently within a dynamic setting, and foster productive collaboration with diverse cross-functional teams.
To proceed with the application process, candidates are required to utilize our designated application method. This involves submitting their application through the specified online portal or platform as outlined in the job posting. Failure to adhere to this method may result in the application not being reviewed or considered. For further instructions or clarifications, applicants are advised to review the full job description or contact the hiring team directly.
We invite you to submit your application through the provided link or direct your CV to careers@medplusng.com.
Qualifications
BA/BSc/HND
