About the job
The Fraud Desk Officer will oversee the surveillance, analysis, and documentation of fraudulent incidents throughout the bank’s operational networks, digital channels, and client transactions. This position involves collaborating with cross-functional teams to identify and mitigate fraud risks while adhering to regulatory mandates and established internal control systems. By doing so, the role reinforces operational integrity and safeguards the institution against both financial and reputational harm.
The primary duties involve overseeing project timelines, ensuring adherence to budget constraints, and coordinating cross-functional teams to achieve organizational objectives. Additionally, the role requires conducting regular performance evaluations, identifying process improvements, and maintaining compliance with industry regulations. The position also entails managing stakeholder communications, preparing detailed reports, and fostering a collaborative work environment to drive productivity and innovation.
Track financial transactions and operational activities vigilantly to identify any suspicious indicators or irregular patterns that may suggest fraudulent activity.
Responsible for receiving, evaluating, and escalating reported fraud incidents or allegations submitted by staff, agents, and customers as necessary.
Investigate alleged fraudulent activities thoroughly, compiling comprehensive reports that detail findings and propose actionable recommendations.
Work alongside internal audit, risk management, operations, and IT teams to thoroughly examine fraud incidents and pinpoint areas of process vulnerability.
Maintain an accurate and current fraud register while ensuring prompt reporting to management and relevant regulatory bodies, including the Central Bank of Nigeria (CBN) and the Nigeria Deposit Insurance Corporation (FDIC).
Conduct thorough root cause analyses of fraud trends to identify underlying issues, followed by the development of strategic recommendations for process enhancements or policy revisions aimed at mitigating risk exposure.
Contribute to the creation and execution of anti-fraud measures, including strategies, tools, and educational initiatives.
Attend and actively engage in staff training programs focused on fraud detection techniques, established reporting procedures, and strategies for prevention.
Maintain liaison with law enforcement agencies or legal advisors as needed to support fraud case prosecutions.
Monitor digital platforms, including mobile banking, point-of-sale systems, and internet banking channels, to identify and flag any potentially fraudulent or unusual transactions.
Ensure the confidentiality and integrity of all fraud-related data and investigations remain intact at all times.
Maintain strict confidentiality and ensure the integrity of sensitive data pertaining to fraud investigations. Handle such information with the utmost care and professionalism throughout all stages of the investigative process.
Execute additional responsibilities as directed by the supervisor.
Requirements
Seeking a candidate with substantial professional experience and formal qualifications in a relevant field. The ideal applicant will possess a degree or equivalent certification, complemented by a proven track record in [specific industry/role]. Demonstrated expertise in [key skill or area of knowledge] is essential, along with hands-on experience in [specific task or responsibility]. Strong problem-solving abilities, attention to detail, and a commitment to continuous learning are highly valued. Familiarity with [specific tool, software, or methodology] is preferred, and prior work in [industry or sector] is advantageous.
A Bachelor’s degree in Accounting, Banking & Finance, Economics, Business Administration, or a related discipline is required.
A minimum of two to four years of hands-on experience in fraud desk operations, internal controls, fraud investigation, risk management, or audit is required, with a preference for candidates who have worked within a financial institution, ideally a microfinance bank.
A solid grasp of banking operations, microfinance frameworks, digital financial services, and various fraud typologies is essential.
Proficient in critical thinking, problem-solving, and analytical reasoning to effectively address challenges. Demonstrates strong communication skills, both written and verbal, to collaborate seamlessly with team members and stakeholders. Exhibits adaptability in dynamic environments and a commitment to continuous learning to stay current with industry trends. Possesses a keen attention to detail to ensure accuracy in all tasks and projects. Exhibits leadership qualities, such as initiative and accountability, to drive team success and achieve organizational goals.
Maintains an exceptional standard of integrity and confidentiality in all professional interactions and responsibilities.
Requires proficiency in analytical reasoning and investigative capabilities.
Exhibits strong analytical thinking and the capacity to resolve complex issues effectively.
Proficiency in fraud detection software and methodologies is required.
Proficient in crafting clear, concise reports and maintaining thorough documentation.
Experienced professionals with exceptional interpersonal and communication skills are encouraged to apply.
Proven expertise in utilizing Microsoft Office Suite, specifically Excel, Word, and PowerPoint, along with in-depth knowledge of core banking systems, is essential.
Comprehensive knowledge of the Central Bank of Nigeria’s regulatory framework, along with a thorough understanding of anti-fraud protocols and guidelines, is required.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
