Reporting directly to the Head of Business & Support Control, this position is responsible for overseeing and aligning business operations and support functions with organizational objectives. The role involves ensuring compliance with established policies, managing process improvements, and providing strategic direction to enhance efficiency and effectiveness within the department. Key responsibilities include monitoring performance metrics, identifying areas for optimization, and fostering collaboration across teams to drive operational excellence.
Job Purpose
The Settlement & Financial Institutions Control Officer is responsible for providing independent control oversight and assurance across settlement operations, dispute management, financial institutions operations, and related transaction processing activities.
The role ensures the accuracy, integrity, compliance, and timeliness of transaction processing, settlement reporting, dispute resolution, and onboarding activities across banking and non-banking financial institution services, while mitigating operational, financial, and regulatory risks.
Oversee a comprehensive set of duties encompassing strategic planning, team leadership, and operational execution to drive organizational success. Lead cross-functional initiatives by coordinating efforts among departments, ensuring alignment with company goals and fostering collaboration to achieve measurable outcomes. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance with industry standards. Monitor performance metrics, analyze trends, and recommend data-driven improvements to optimize workflows and resource allocation. Serve as a key liaison between senior management and staff, translating high-level directives into actionable plans while maintaining transparency and accountability. Identify opportunities for innovation, process refinement, and cost reduction to support sustainable growth and competitive advantage. Ensure adherence to regulatory requirements, ethical standards, and organizational values in all decision-making and operational activities.
Oversee settlement, reconciliation, and transaction processing operations across both local and international payment channels to ensure accuracy and efficiency.
Offer strategic supervision of dispute and chargeback management procedures spanning various card networks and payment systems.
Examine transaction files, settlement reports, and operational extracts thoroughly to confirm they are complete and free of errors.
Oversee settlement discrepancies, unresolved transactions, and financial risks, prioritizing prompt escalation and resolution.
Ensure adherence to internal controls, regulatory mandates, scheme guidelines, and operational protocols.
Conduct comprehensive evaluations of onboarding and operational procedures within financial institutions and other regulated organizations to verify compliance with authorization standards and documentation protocols.
Perform comprehensive control reviews spanning transaction processing, switching, transfer, PSA, and other fintech operational functions.
Evaluate current operational workflows and propose enhancements to bolster internal controls and streamline efficiency.
Work in partnership with Operations, Technology, Product, and Business teams to guarantee the secure and compliant provision of services.
Facilitate audit processes, regulatory evaluations, and compliance documentation to ensure adherence to established standards and frameworks.
Prepare regular control, governance, and exception reports for managerial review and oversight.
Candidates must meet the following essential criteria to be considered for this role. A minimum of five years of experience in a relevant field is required, along with a bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is mandatory, and familiarity with project management methodologies is highly desirable. Strong analytical and problem-solving abilities are crucial, as is the ability to work effectively in a team-oriented environment. Excellent communication skills, both written and verbal, are also necessary to succeed in this position.
A Bachelor’s Degree in Finance, Business Administration, or a related field is required.
A professional certification, such as ACA, ARCA, or an equivalent credential, is required or optional, depending on the position.
A master’s degree, along with professional certifications such as CISA, CPA, CIA, or comparable credentials, would further strengthen your qualifications.
A minimum of four years of experience is required in internal control, audit, settlement operations, dispute management, or financial operations’ compliance, with a strong preference for candidates with backgrounds in fintech, financial services, or banking sectors. Additionally, familiarity with Nigerian corporate governance codes and Central Bank of Nigeria (CBN) regulations is essential.
Strong proficiency in [relevant skills] is essential for this role, along with a solid foundation in [additional skills]. Candidates must demonstrate expertise in [specific tool or methodology], as well as the ability to [specific task or responsibility]. Prior experience in [industry or field] is highly advantageous, and familiarity with [relevant software or systems] is required. Excellent organizational and time management skills are crucial, alongside the capacity to [specific soft skill]. The ideal candidate will possess strong analytical abilities and the capability to [specific responsibility].
The settlement and reconciliation processes encompass a range of tasks to ensure accurate financial transactions and account balances. These processes involve verifying transaction details, resolving discrepancies, and reconciling accounts to maintain compliance with regulatory standards. Additionally, they require meticulous attention to detail, strong analytical skills, and proficiency in accounting software to efficiently manage and audit records. Team collaboration and effective communication are also essential to address issues promptly and ensure seamless operations.
We are seeking a skilled professional to oversee dispute and chargeback management, ensuring adherence to company policies and regulatory standards. The ideal candidate will investigate and resolve transaction disputes, respond to chargebacks in a timely manner, and implement preventative measures to minimize future occurrences. Strong analytical skills, attention to detail, and proficiency in dispute resolution processes are essential. Additionally, experience with relevant software systems and a thorough understanding of payment card industry regulations are required. The role demands effective communication with customers, financial institutions, and internal teams to facilitate swift resolution and maintain compliance.
Internal control and risk management encompass the structured processes, policies, and procedures implemented to ensure operational integrity, financial accuracy, and compliance with regulatory standards. This function involves identifying potential risks, assessing their impact, and developing mitigation strategies to safeguard organizational assets. Additionally, it requires monitoring internal controls to detect and address deficiencies, ensuring adherence to policies and the reliability of financial reporting. Strong analytical skills, attention to detail, and an understanding of regulatory frameworks are essential for effectively managing risks and maintaining robust internal governance.
Monitoring financial transactions and overseeing financial operations are key responsibilities of this role, ensuring accuracy, compliance, and efficiency in all monetary processes. The position involves tracking financial activities, identifying discrepancies, and implementing measures to mitigate risks while maintaining adherence to regulatory standards and internal policies. Additionally, the role requires a keen attention to detail, analytical thinking, and proficiency in financial software to support seamless transaction processing and financial reporting.
Ensuring adherence to regulatory compliance and governance frameworks is essential. This role involves developing, implementing, and maintaining policies, procedures, and controls to meet legal and industry standards. Responsibilities include monitoring regulatory changes, assessing their impact on organizational operations, and ensuring all activities align with applicable laws and internal policies. Strong analytical skills, attention to detail, and the ability to interpret complex regulations are required.
Proficient in leveraging advanced data analysis and reporting solutions, including Power BI, SQL, ACL, and IDEA, to extract actionable insights and generate comprehensive reports.
Demonstrates exceptional proficiency in analytical reasoning and problem-solving, effectively identifying solutions to complex challenges.
Maintaining meticulous attention to detail and ensuring uncompromising accuracy in all tasks are essential requirements for this role.
Skilled communicators adept at stakeholder engagement and management excel in fostering productive relationships, ensuring alignment, and driving project success through clear, concise, and impactful interactions.
Maintaining unwavering integrity and professionalism in all interactions and responsibilities is essential.
Demonstrated capacity to perform effectively under tight deadlines and in high-pressure scenarios within a dynamic work setting.
go to method of application
To initiate your application, kindly utilize the provided link(s) accessible on the company’s official website.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
4 years
