The position involves overseeing daily operations, ensuring adherence to company policies, and maintaining high standards of productivity and efficiency. Key responsibilities include managing team performance, addressing workflow challenges, and fostering a collaborative work environment. The ideal candidate must possess strong leadership skills, excellent communication abilities, and proficiency in relevant software tools. Additionally, experience in project coordination and budget management is highly desirable.
The Debt Recovery Officer oversees the collection of delinquent loans and ensures timely repayment while fostering professional client interactions.
This position requires diligent oversight of loan performance, proactive outreach to clients with delinquent accounts, and expert negotiation of structured repayment arrangements while strictly adhering to established company guidelines and recovery protocols.
Job Description
Daily oversight of the loan portfolio is essential to promptly detect accounts that are either non-performing or past due.
Collaborate with collections officers to assess account statuses and formulate recovery strategies.
Utilize approved communication methods, including calls and messages, to contact clients with overdue payments and conduct follow-ups on repayment obligations.
Compose and dispatch official demand notices and reminders to clients who have outstanding obligations past their due dates.
Craft solutions-oriented dialogues with clients to uncover the underlying causes of default and identify viable repayment strategies.
Negotiate customized repayment arrangements while verifying that all mutually agreed-upon conditions are formally recorded and strictly adhered to throughout the process.
Perform on-site client assessments as required, adhering to established company protocols.
Accurately document all recovery actions and client engagements in the records.
Escalate accounts that present significant challenges or elevated risk levels to management for additional review and decision-making.
Engage proactively with key stakeholders to identify and locate clients who may have relocated, employing lawful and professional methods throughout the process.
Ensure all recovery operations are executed with integrity, professionalism, and adherence to regulatory and organizational requirements.
Seeking a highly motivated and experienced professional to fill a critical role within our organization, candidates must possess a minimum of three years of relevant experience in the field, along with a bachelor’s degree in a related discipline. Strong analytical skills, proficiency in industry-standard software, and the ability to collaborate effectively in cross-functional teams are essential. The ideal candidate will demonstrate exceptional problem-solving capabilities, adaptability to evolving challenges, and a commitment to delivering high-quality results. Responsibilities include managing complex projects, ensuring compliance with regulatory standards, and fostering innovative solutions to drive operational efficiency.
A bachelor’s degree in Finance, Accounting, Business Administration, or a closely related discipline is required.
Required is a minimum of 1–3 years of demonstrated experience in loan recovery, debt collection, or credit management.
Exceptional proficiency in negotiation and communication is essential.
Proficient in debt recovery methodologies and best practices.
Remaining composed and maintaining a professional demeanor in high-pressure interactions with challenging clients is a crucial requirement for this role.
Proficiency in pertinent financial regulations and ethical collection methodologies is required.
Analytical acumen and adept problem-solving abilities are essential.
Proficient in maintaining meticulous records and compiling comprehensive reports with precision and attention to detail.
Exhibits a strong commitment to ethical principles and maintains the highest standards of professional behavior.
Demonstrates flexibility to conduct field visits as necessary.
Qualified applicants are invited to submit their updated CVs via email to victor.allu@westfield-consulting.com, with the position title clearly stated in the subject line.
Qualifications
BA/BSc/HND
