Job Summary
We seek a skilled loan recovery officer to execute operational duties aligned with the company’s strategic goals and objectives.
A loan recovery officer oversees the collection of delinquent loans while fostering constructive customer interactions.
This position entails reaching out to borrowers who have fallen behind on payments, collaborating to establish structured repayment arrangements, overseeing loan account statuses, and verifying adherence to both organizational protocols and applicable legal standards.
The officer is dedicated to reducing loan losses and enhancing the quality of the organization’s loan portfolio.
Purpose
To achieve prompt recovery of delinquent loans while mitigating the organization’s credit losses, you will deploy strategic debt recovery initiatives, foster constructive customer interactions, and uphold adherence to company policies and regulatory standards.
Oversee a diverse range of critical tasks encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met consistently. Develop and implement comprehensive policies, procedures, and best practices to enhance efficiency, mitigate risks, and maintain compliance with industry regulations and standards. Lead cross-functional teams by fostering collaboration, providing mentorship, and delegating responsibilities effectively to drive project success. Monitor key performance indicators (KPIs), analyze trends, and generate actionable insights to inform data-driven decision-making across departments. Serve as a primary point of contact for stakeholders, including executives, clients, and partners, to align on priorities, address concerns, and cultivate long-term relationships. Ensure adherence to budgetary constraints while optimizing resource allocation to achieve maximum return on investment (ROI). Collaborate with senior leadership to craft long-term vision and strategic initiatives that position the organization for sustained growth and innovation in a competitive landscape.
You will review loan repayment schedules to detect and flag accounts with overdue payments, ensuring timely follow-up on delinquent borrowers.
Utilize phone calls, emails, letters, and in-person visits to reach out to borrowers for the purpose of recovering overdue debts.
Collaborate with customers facing payment challenges to establish mutually agreeable repayment schedules and debt restructuring solutions when required.
Responsible for meticulously documenting all recovery actions and client communications to ensure comprehensive record-keeping.
Conduct thorough analyses to identify root causes behind loan defaults and propose tailored recovery strategies to mitigate financial risk.
Prepare and dispatch formal demand notices and recovery correspondence to borrowers who have fallen behind on their payments.
Work collaboratively with legal representatives and third-party collection agencies to manage complex recovery cases effectively.
Monitor and document recovery effectiveness, delinquency rates, and collection patterns to ensure accurate reporting.
Oversee adherence to established credit policies, regulatory standards, and ethical collection procedures to maintain organizational integrity and legal compliance.
Perform on-site inspections to verify the status and facilitate the recovery of delinquent loans.
Where recovery prospects are limited, recommend pursuing write-offs, repossession, or legal action to management for consideration.
Preserve the confidentiality of customer data and company documents at all times.
Bachelor’s degree in a relevant field or equivalent practical experience is required. Proficiency in written and spoken English is essential. Familiarity with industry-specific tools, software, or methodologies is advantageous. Strong analytical and problem-solving abilities are necessary. Excellent organizational and time management skills are expected.
A Bachelor’s Degree in Finance, Accounting, or a closely related field is required.
Obtained a Second Class Upper Division from a recognized university.
With a solid background spanning 3 to 8 years in loan recovery, credit risk assessment, and management, candidates are expected to demonstrate a strong understanding of financial processes and regulatory compliance.
Skilled in negotiation and persuasion, with a proven ability to influence and drive favorable outcomes.
Strong interpersonal and communication skills are essential.
Proficient in analyzing complex situations and devising effective solutions through critical thinking and systematic evaluation.
Demonstrates expertise in credit management principles and recovery strategies, along with a strong understanding of their practical applications.
Professionally manages challenging customer interactions with tact and composure.
Skilled in producing clear, concise reports and maintaining thorough documentation.
Demonstrated expertise in utilizing Microsoft Office applications and loan management systems is essential.
Maintains the highest standards of integrity and confidentiality at all times.
Thrives effectively in high-pressure environments while consistently achieving recovery objectives.
Working Conditions:
We engage in a blend of administrative tasks conducted within the office environment and practical recovery operations performed in the field.
Consistent communication with clients, legal professionals, and recovery specialists is required.
Occasional travel may be necessary for client meetings, site visits, and project recovery assignments.
Enjoy a comprehensive benefits package designed to support your well-being and professional growth. This includes medical, dental, and vision insurance coverage, ensuring access to high-quality healthcare services. Additionally, you will receive generous paid time off, including vacation days, holidays, and sick leave, to maintain a healthy work-life balance. Retirement savings options, such as a 401(k) plan with employer matching contributions, are available to help secure your financial future. Furthermore, the company offers flexible spending accounts, life insurance, and wellness programs to promote overall health and productivity. Professional development opportunities, including tuition reimbursement and training programs, are also provided to foster continuous learning and career advancement.
Healthcare coverage benefits are provided by the organization, including medical, dental, and vision insurance options. Eligibility for these benefits typically begins after a specified period of employment, with the company contributing to a portion of the premiums. Additional wellness programs and mental health support may also be available to employees.
Responsible for overseeing and managing the pension plan, ensuring compliance with regulatory standards while optimizing financial performance. Analyzes investment strategies, monitors fund performance, and reports on plan health to stakeholders. Collaborates with actuaries, financial advisors, and legal teams to develop and implement retirement policies that align with organizational objectives. Requires expertise in pension fund management, strong analytical skills, and proficiency in financial modeling tools. Must stay current with evolving pension regulations and market trends to provide strategic guidance. Experience in pension administration or related financial services is preferred.
The company offers a comprehensive leave allowance package designed to support employees’ well-being and work-life balance. This includes paid time off for annual leave, sick leave, and personal days, as well as additional provisions for parental, bereavement, and medical leave where applicable. Employees are entitled to accrue leave based on tenure and are encouraged to utilize it to maintain optimal health and productivity. The policy ensures compliance with labor regulations while fostering a supportive and sustainable work environment.
We are seeking a dynamic professional to design, implement, and oversee comprehensive training and development programs aimed at enhancing employee skills, knowledge, and overall organizational performance. The ideal candidate will develop engaging learning initiatives, assess training needs, and evaluate program effectiveness to ensure alignment with company objectives. Responsibilities include creating customized training materials, facilitating workshops, and collaborating with department heads to identify key competency gaps. The role requires excellent communication skills, proficiency in instructional design, and a proven track record in driving measurable improvements in employee performance and engagement. A bachelor’s degree in education, human resources, or a related field is required, along with at least three years of experience in training and development.
Qualifications
BA/BSc/HND
Experience Required
3 - 8 years
