About the job
Proactively manage outstanding invoices and overdue accounts by conducting follow-ups through phone, email, and in-person visits.
Assess new customer credit applications, review financial documentation, and determine suitable credit limits.
Investigate invoice discrepancies, short payments, and billing disputes to facilitate resolution and ensure timely payments.
Account reconciliation involves accurately posting incoming payments and reconciling customer accounts within ERP systems.
Prepare and submit periodic aging reports, monitoring key collection performance indicators such as Days Sales Outstanding (DSO) to support management’s decision-making processes.
Escalation responsibilities include executing collection protocols and promptly elevating delinquent accounts to the designated Team Lead for further action.
Collaborate with sales, marketing, finance, and executive team members to develop and oversee a comprehensive credit control system.
Develop and implement policies grounded in customer service excellence to guarantee timely payment submissions from customers.
Review customer credit reports to evaluate eligibility, determine whether to approve or decline applications, and promptly notify the relevant personnel of the final decisions.
Establish and finalize mutually acceptable payment arrangements with clients, tailoring loan terms and conditions to align with their financial circumstances and institutional guidelines.
Maintain accurate and up-to-date loan records while performing systematic evaluations of the credit-control system. Identify opportunities for improvement and execute necessary modifications to minimize the incidence of bad debts.
Notify the Team Lead or the designated team regarding any discrepancies in payments for the assigned customer accounts.
Ensure timely follow-up on outstanding invoices and payments while applying the company’s established collections procedures as needed.
Enhance existing debt collection procedures to optimize efficiency and effectiveness.
Must possess proficiency in a variety of essential skills to excel in this role. Candidates should demonstrate strong analytical abilities to interpret complex data and derive meaningful insights. Exceptional communication skills are required to convey ideas clearly and collaborate effectively with team members. Proficiency in relevant software and tools is necessary to perform tasks efficiently. Additionally, the ability to manage multiple projects simultaneously and meet tight deadlines is crucial. Prior experience in a similar position is highly preferred, along with a proven track record of achieving measurable results.
Demonstrates advanced expertise in utilizing financial accounting software and enterprise resource planning (ERP) systems, ensuring accurate financial data management and streamlined operational processes.
Proficient in performing comprehensive data analysis, including the extraction, transformation, and interpretation of complex datasets to derive meaningful insights and support data-driven decision-making processes. Skilled in utilizing advanced analytical tools, statistical methods, and visualization techniques to identify trends, patterns, and correlations within data. Capable of translating analytical findings into actionable recommendations and clear, concise reports for stakeholders across various levels of the organization. Requires strong proficiency in data analysis software, such as SQL, Python, R, or Excel, as well as a solid understanding of data modeling and database management principles. Excellent problem-solving abilities and a keen eye for detail are essential to ensure accuracy and reliability in all analyses conducted.
Crafting compelling arguments and securing favorable agreements through strategic dialogue and influence, the ideal candidate will demonstrate exceptional persuasive negotiation abilities.
Tactful communication is essential for fostering positive interactions and resolving sensitive situations with diplomacy and professionalism. This skill involves conveying messages in a thoughtful, considerate manner while being mindful of others’ feelings and perspectives. It requires the ability to listen actively, express ideas clearly, and adapt language to suit diverse audiences, ensuring clarity and mutual respect in all exchanges.
Resolves disputes through mediation, negotiation, and active listening to foster collaborative solutions and maintain productive working relationships. Analyzes underlying issues, identifies common ground, and facilitates discussions to reach mutually acceptable agreements. Implements conflict de-escalation strategies, ensures fair and respectful communication, and promotes a positive organizational culture. May document conflicts, track resolutions, and provide follow-up support as needed. Requires strong interpersonal skills, emotional intelligence, and the ability to remain neutral and objective in high-pressure situations.
Meticulous attention to detail is essential to ensure accuracy and consistency in all tasks performed.
Qualifications
BA/BSc/HND
