Oversee and execute key operational duties to ensure seamless business processes, including managing daily workflows, coordinating team efforts, and maintaining high standards of efficiency. Implement and monitor performance metrics to identify areas for improvement and drive productivity gains. Collaborate with cross-functional teams to align objectives, resolve issues, and foster a collaborative work environment. Prepare and present detailed reports to stakeholders, highlighting progress, challenges, and strategic recommendations. Ensure compliance with company policies, industry regulations, and quality standards while upholding a commitment to continuous improvement.
As the Recovery Officer Team Lead, your responsibilities will encompass overseeing and coordinating recovery operations, ensuring adherence to established policies and procedures while maintaining a high standard of efficiency and accuracy. This role requires strong leadership skills to guide and mentor team members, fostering a collaborative and productive work environment. You will be responsible for managing case assignments, tracking progress, and ensuring timely resolution of assigned tasks. Additionally, you will serve as the primary point of contact for escalations, addressing complex issues and providing guidance to ensure compliance with regulatory requirements and organizational goals.
The individual will oversee and organize the recovery team’s operations to ensure efficient and effective execution of assigned tasks.
Establishing measurable performance objectives and benchmarks for each team member to ensure alignment with organizational objectives.
Delivering comprehensive training and mentorship to team members regarding recovery processes and methodologies.
Overseeing the advancement of recovery initiatives while verifying adherence to applicable regulations and organizational policies.
Responsible for managing high-priority escalations and mediating disputes to ensure team cohesion and productivity.
We evaluate data and performance metrics to pinpoint opportunities for enhancement.
Regularly analyzing and documenting team performance metrics, then delivering comprehensive reports to senior management, ensuring clear communication of key insights and actionable recommendations.
To devise strategies aimed at enhancing recovery processes and driving operational efficiency.
Delivering all recovery operations with unwavering adherence to ethical standards and regulatory compliance is essential.
To apply, please submit your application through the specified method. Ensure all required documents are included and adhere to the stated submission guidelines. If you have any questions regarding the application process, direct them to the provided contact.
Interested and qualified applicants are invited to submit their CVs to hr@comatrix-collection.com, with the job title (e.g., “Collection Team Leader”) included in the email subject line.
Qualifications
BA/BSc/HND
