Evaluates and mitigates potential threats to ensure operational integrity and safety across systems, processes, and personnel. Identifies vulnerabilities through comprehensive analysis, assesses their impact, and prioritizes corrective actions based on severity and likelihood. Develops and implements risk management frameworks, policies, and procedures to minimize exposure to high-risk scenarios, while ensuring compliance with regulatory standards and organizational objectives. Collaborates with cross-functional teams to foster a culture of risk awareness, conducts training sessions, and provides guidance on best practices for risk mitigation. Maintains detailed documentation of risk assessments, incident reports, and mitigation strategies to support audits and continuous improvement initiatives.
Level 1 roles typically involve minimal interaction with participants and do not require access to sensitive information.
Level 2: Involves occasional interaction with participants and incidental, non-supervised engagement with children.
Daily interaction with participants, direct engagement with children, authorized access to confidential information, and significant responsibility are integral aspects of this role.
We seek a highly skilled professional to support the Program / Department Summary, ensuring seamless operations and strategic alignment. The successful candidate will collaborate with cross-functional teams to enhance program efficiency, monitor performance metrics, and contribute to long-term planning initiatives. Key responsibilities include analyzing data, drafting reports, and providing actionable insights to stakeholders. Candidates must possess strong analytical abilities, exceptional communication skills, and proficiency in relevant software tools. A bachelor’s degree in a related field is required, along with a minimum of five years of experience in program or department management.
In response to the ongoing insurgency in North East Nigeria, which has displaced millions, Mercy Corps will launch a comprehensive, multi-sector intervention. This initiative will encompass Nutrition, Food Assistance, Agriculture, WASH (Water, Sanitation, and Hygiene), Shelter, and Protection programs, all designed to address the urgent needs of conflict-affected communities.
The nutrition response encompasses both nutrition-sensitive and nutrition-specific interventions, playing a critical role in the prevention, detection, and management of malnutrition.
The role encompasses initiatives such as fostering Maternal, Infant, and Young Child Nutrition (MILAN) through structured support groups, personalized counseling sessions, and community-wide Social and Behavior Change (SBC) strategies focused on Infant and Young Child Feeding (ICCF) practices.
The initiative involves delivering additional nutritional support through the distribution of fresh food vouchers, promoting backyard gardening, and facilitating poultry production to enhance dietary diversity within targeted households.
Nutrition surveillance initiatives, including community nutrition screenings, surveys, and assessments, are implemented to track the nutritional status of identified vulnerable populations.
We oversee the care of children suffering from uncomplicated Severe Acute Malnutrition (SAM) by implementing established Outpatient Therapeutic Program (OTP) services, while also facilitating the referral and follow-up of SAM patients with medical complications to Stabilization Centers (SCs) and those with Moderate Acute Malnutrition (MAM) to Targeted Supplementary Feeding Programs (TSFP).
General Position Summary
The Clinical Officer will oversee the daily execution and delivery of high-quality Outpatient Therapeutic Program (OTP) services in Conduct LGA. This role involves providing technical expertise in medical consultations, outreach EPI initiatives, health and nutrition education, sanitation measures, and child health programs, all in accordance with established protocols and guidelines. The incumbent will also be responsible for supervising staff, offering technical guidance, strengthening team capabilities, and ensuring accurate reporting for all OTP-related activities.
Conducts a wide range of essential responsibilities integral to the role, including but not limited to strategic planning, operational oversight, and team leadership to ensure organizational objectives are met. Collaborates with cross-functional departments to streamline processes, enhance productivity, and drive continuous improvement. Develops and implements policies and procedures that align with company goals while maintaining compliance with regulatory standards. Provides mentorship and guidance to team members, fostering a culture of accountability and professional growth. Monitors performance metrics to assess departmental effectiveness and initiates corrective actions as needed. Serves as a key liaison between senior management and frontline staff, ensuring clear communication and alignment of priorities. Participates in budgetary planning and resource allocation to optimize financial efficiency and support long-term sustainability.
Craft and execute strategic initiatives and long-term vision to guide the organization’s direction and growth, ensuring alignment with business objectives and market opportunities. Develop comprehensive strategic plans that address key challenges and capitalize on emerging trends to maintain a competitive edge. Lead cross-functional teams to implement these strategies, fostering collaboration and accountability at all levels. Continuously monitor industry developments and internal performance metrics to refine approaches and drive sustainable success.
Collaborate effectively with team members to ensure seamless integration between various services, including Nutrition and Health services.
Collaborate with local authorities and other stakeholders to align efforts and maximize collective impact.
Capable of continuously acquiring and updating information and knowledge to effectively respond to evolving situations and contexts.
Program management involves overseeing the planning, execution, and delivery of complex projects, ensuring they meet strategic objectives, budget constraints, and timelines. This role requires strong leadership to coordinate cross-functional teams, mitigate risks, and maintain stakeholder alignment throughout the project lifecycle. Key responsibilities include developing project charters, managing resources, tracking progress, and implementing governance frameworks to ensure accountability and transparency. Additionally, the program manager must possess excellent communication skills to facilitate collaboration, resolve conflicts, and report on performance metrics.
Coordinating and facilitating the implementation of OTP services, we oversee site selection and develop a weekly movement plan.
Ensure all mobile and outreach OTP sites are fully stocked with essential nutrition and medical supplies, as well as tools and items required for effectively managing uncomplicated severe acute malnutrition.
Deliver essential healthcare services comprising consultations for Severe Acute Malnutrition (SAM) cases, emergency treatment, patient referrals, health education initiatives, and Expanded Program on Immunization (EPI) services in accordance with established protocols.
Ensure admitted SAM patients receive all necessary routine medications and that their immunizations are current while providing health and nutrition education.
Ensure adherence to national CAM guidelines regarding admission and discharge criteria for Severely Acute Malnourished (SAM) patients.
Ensure that children diagnosed with complicated Severe Acute Malnutrition (SAM) are promptly referred to Stabilization Centers (SC) and those with Moderate Acute Malnutrition (MAM) are directed to Targeted Supplementary Feeding Programs (TSFP) for proper nutritional intervention.
Facilitate the implementation of training initiatives and collaborate closely with Ministry of Health (MOH) personnel at health centers within the designated catchment area.
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Each day, week, and month, compile and review comprehensive overviews and reports for consultations, Expanded Program on Immunization (EPI), and health-related activities to ensure accurate documentation and analysis.
To facilitate seamless referrals and continuity of care, establish and maintain robust linkages between Stabilization Centers (SC), Outpatient Therapeutic Programs (OTP), and Targeted Supplementary Feeding Programs (TSFP) across both community and health facility settings.
Professionals in this role must strictly follow established medical and nutritional treatment protocols and procedures specifically designed for pediatric patients. Compliance with these guidelines is essential to ensure the highest standard of care and support for children’s health and development.
Engage in capacity-building training initiatives, contribute to health education programs, and apply IEC (Information, Education, and Communication) and BCC (Behavior Change Communication) strategies.
Maintain up-to-date records of both beneficiaries and staff, including following up on absentees and defaulters to ensure accurate tracking and accountability.
Overseeing and directing the efforts of a cohesive unit to optimize productivity and ensure goal attainment, you will be responsible for guiding team members, fostering collaboration, and resolving conflicts to maintain a harmonious work environment. This role demands strong leadership skills, the ability to motivate and inspire teams, and a commitment to developing individual and collective potential. Additionally, you will be tasked with setting clear objectives, monitoring progress, and holding team members accountable for their performance to drive consistent results.
Ensures the team engages in daily operational tasks to maintain sustainability and execute a seamless phase-out strategy.
Deliver hands-on training and professional development initiatives to OTP staff, while collaborating closely with line management to ensure seamless implementation.
Facilitates seamless coordination between program activities and those executed at Health Facilities within the designated catchment areas by maintaining consistent communication, exchanging critical information, and delivering hands-on training and supervision.
Oversee finance and compliance operations, ensuring adherence to regulatory standards and organizational policies. Manage financial reporting, risk assessment, and internal controls while implementing compliance frameworks to mitigate potential violations. Collaborate with cross-functional teams to maintain transparency, accuracy, and accountability in financial practices. Requires expertise in financial regulations, risk management, and compliance frameworks, along with strong analytical and communication skills.
Diligently oversee adherence to all donor and Mercy Corps guidelines governing emergency programming activities.
You will serve as a key liaison, shaping perceptions and advocating for the organization’s interests across diverse audiences. Your role involves cultivating influential relationships, amplifying the organization’s voice, and ensuring its values and mission are accurately conveyed and respected in all engagements.
We are responsible for providing training and ongoing support to community nutrition monitors, ensuring they effectively communicate key messages to the community with clarity and accuracy.
Establishes and nurtures partnerships with local health authorities and related organizations to seamlessly integrate services with the existing healthcare infrastructure.
Always embodies the image and values of Mercy Corps,
Ensure the protection of organizational assets through the implementation and maintenance of robust security protocols, including physical and digital measures. Safeguard sensitive information by monitoring access controls, conducting regular audits, and responding promptly to potential threats or breaches. Collaborate with cross-functional teams to identify vulnerabilities, develop mitigation strategies, and enforce compliance with industry regulations and internal policies. Maintain a heightened awareness of emerging security risks and trends to proactively enhance defensive measures.
Ensure adherence to established security protocols and country-specific policies at all times.
Proactively uphold a secure operational environment for all team members while fostering a culture of heightened security awareness.
Demonstrates a commitment to ongoing professional development through the pursuit of learning opportunities, both formal and informal, to enhance skills and knowledge. Actively seeks out training programs, workshops, and other educational resources to stay current with industry trends and best practices. Encourages a culture of continuous improvement within the team by sharing insights and fostering collaborative learning environments. Maintains awareness of emerging technologies and methodologies to drive innovation and efficiency in operations.
As part of our dedication to fostering a culture of continuous education, we recognize that learning organizations demonstrate greater effectiveness, efficiency, and responsiveness to the communities they serve. To uphold this principle, all team members are expected to dedicate 5% of their time to learning initiatives that not only advance Mercy Corps’ mission but also
Ensuring accountability to beneficiaries involves a commitment to transparency, responsiveness, and ethical conduct in all interactions and decisions. This responsibility requires diligently addressing beneficiary needs, maintaining open communication, and demonstrating measurable outcomes aligned with their expectations and organizational standards. Upholding this accountability fosters trust, enhances program effectiveness, and ensures that beneficiaries remain at the core of all initiatives.
Mercy Corps team members must uphold accountability measures, prioritizing both beneficiaries and international relief and development standards, while fostering collaborative engagement with beneficiary communities as equal partners throughout program design, monitoring, and evaluation.
Team members must consistently demonstrate professional conduct, adhering to all applicable local laws, customs, and the company’s established policies, procedures, and core values in every aspect of their work within the country.
We uphold responsibility for our actions, decisions, and results, ensuring transparency and integrity in every aspect of our work. You will be expected to take ownership of your tasks, meet deadlines consistently, and address any challenges proactively. This role demands a commitment to high standards, adherence to policies and procedures, and the ability to deliver measurable outcomes. Collaborative problem-solving and a willingness to learn from both successes and setbacks are essential to maintaining an environment of accountability.
Reporting directly to the Senior Program Officer for Nutrition & Food Assistance, this position provides essential support through close collaboration and alignment with strategic objectives. The role involves contributing to program development, monitoring progress, and ensuring compliance with organizational policies and donor requirements.
Collaborates closely with the nutrition team to ensure alignment and integration of dietary strategies and objectives.
We seek candidates with a solid background in [specific field or discipline] and a proven track record of relevant experience in [specific tasks or roles]. Ideal applicants will possess hands-on expertise in [key skills or technologies], along with a deep understanding of [industry standards or methodologies]. Prior involvement in [specific projects or processes] is highly desirable, as is familiarity with [tools, frameworks, or regulations]. Strong problem-solving abilities and the capacity to apply theoretical knowledge to practical challenges are essential.
A Bachelor of Science in Nursing or an MBBS in Medicine, coupled with at least two years of hands-on clinical experience within an NGO setting, is essential.
Proficiency in managing patients with severe acute malnutrition is a mandatory prerequisite for this role.
Proficient knowledge of the intervention zones is essential for this role. A solid understanding of these specific areas is required to ensure effective execution of responsibilities.
Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word, is required.
Capable of relocating to and residing in remote locations with restricted access to services.
Proven proficiency in Hausa, Kauri, and English is required for this role, with strong oral and written communication skills necessary to engage effectively in multilingual exchanges. The position demands an advanced command of these languages to ensure seamless interaction with diverse stakeholders.
Supervises a team, overseeing workflows, assigning duties, and ensuring adherence to organizational standards. Provides guidance, evaluates performance, and fosters professional development among team members.
The Mobile/Outreach OTP team is responsible for developing and executing strategies to ensure seamless delivery of one-time passwords (OTPs) across mobile platforms. They focus on optimizing user experience, enhancing security protocols, and maintaining robust system performance to facilitate reliable authentication processes. The team collaborates with cross-functional departments to integrate OTP solutions, troubleshoot issues, and implement improvements based on user feedback and technological advancements. Additionally, they monitor and analyze key performance indicators to ensure the system meets operational and security standards.
Success hinges on achieving key performance indicators that include demonstrating exceptional leadership, fostering a culture of innovation, and consistently driving measurable results. The ideal candidate will possess a proven track record of strategic decision-making, effective team management, and the ability to align organizational goals with operational execution. Strong analytical skills, adaptability to dynamic environments, and a commitment to continuous improvement are essential for thriving in this role. Additionally, the position requires a collaborative mindset, excellent communication abilities, and a dedication to mentoring and developing talent within the organization.
The ideal candidate must demonstrate the ability to work autonomously, coupled with strong interpersonal and communication proficiencies.
The candidate must demonstrate a solid grasp of humanitarian principles and their practical application in program execution.
Proficient in resolving complex issues while managing multiple administrative and programmatic priorities simultaneously.
Team members at Mercy Corps serve as ambassadors for the organization in all personal and professional contexts.
Team members must consistently demonstrate professionalism while adhering to all applicable local laws, customs, and MC’s established policies, procedures, and core values in every country where they operate.
Qualifications
BA/BSc/HND
