Job Summary
Our client is in search of a seasoned Senior Client Service Manager to spearhead their client services team and propel business expansion.
As a Senior Client Service Manager, your primary responsibilities will involve overseeing and enhancing existing client relationships while also spearheading revenue growth initiatives. In this role, you will function as a trusted strategic advisor to clients, offering specialized expertise in experiential marketing strategies and campaign execution.
Key duties include developing and implementing strategic initiatives to enhance operational efficiency, overseeing cross-functional projects to ensure alignment with organizational objectives, and managing stakeholder relationships to foster collaboration and drive performance. The role demands proficiency in analyzing complex data to inform decision-making, identifying opportunities for process improvements, and leading teams through change management initiatives. Additionally, the position requires strong communication skills to articulate goals, provide constructive feedback, and maintain transparent reporting structures. Compliance with industry regulations and adherence to company policies remain critical, alongside a commitment to continuous professional development and innovation.
Possess an in-depth knowledge of the client’s business operations and proactively identify avenues for expanding the account’s scope and value.
Demonstrate practical proficiency, deep technical insight, and a thorough understanding of client expectations.
Oversee the comprehensive management of client accounts on a daily basis, encompassing financial operations and ensuring sustained profitability.
Prepare and deliver Contact Reports, Status Reports, and Activation Reports in a timely manner. Additionally, review and authorize all critical communications intended for the Client.
Drives the identification and pursuit of new business opportunities to foster growth for assigned brands.
Develop new business opportunities and cultivate qualified leads for the agency by leveraging a structured sales funnel.
Demonstrate robust leadership capabilities by guiding and motivating team members to achieve established objectives efficiently.
Ensure operational activities are strategically planned and executed while consistently meeting deliverables and maintaining client deadlines.
Assess the impact of activations by collecting feedback and deriving measurable outcomes to gauge success.
We seek a highly motivated professional possessing a minimum of five years of experience in [specific field/industry], along with a proven track record of success in [key responsibilities or skills]. The ideal candidate will demonstrate expertise in [specific technical or soft skills], with a strong ability to [specific competency or achievement]. A bachelor’s degree in [relevant field] is required, and an advanced degree or relevant certification is highly desirable. The successful applicant must exhibit exceptional problem-solving capabilities, outstanding communication skills, and a commitment to delivering measurable results. Familiarity with [specific tools, software, or methodologies] is essential, as is the ability to work collaboratively in a fast-paced, dynamic environment. Prior experience in [specific industry or role] is preferred, and the capacity to analyze complex data to drive informed decision-making is a must.
A bachelor’s degree in Marketing, Communications, or a closely related discipline is required.
Professional certification in project management or marketing is highly desirable and may provide a competitive edge in the selection process.
Demonstrates a solid grasp of experiential marketing, events, or brand activation strategies.
Outstanding ability to convey ideas clearly and build strong professional relationships.
Demonstrated expertise in overseeing numerous projects and maintaining strong client relationships simultaneously.
Demonstrates meticulous attention to detail with a commitment to precision and accuracy in all tasks.
A dynamic problem-solver who thrives on crafting innovative solutions for immersive, real-time engagements.
The position necessitates a minimum of three years of relevant experience in the field, proficiency with specific software tools, and a bachelor’s degree in a related discipline. Strong analytical skills and the ability to work collaboratively within a team environment are essential. Candidates must demonstrate excellent communication abilities, both verbal and written, and a commitment to meeting deadlines. Familiarity with industry standards and best practices is required, along with a proactive approach to problem-solving and continuous learning.
With a minimum of six years of professional experience in client services, marketing, or advertising, you will bring substantial expertise to this role.
Demonstrated expertise in formulating and implementing effective client strategies that yield tangible results.
Possesses a comprehensive knowledge of experiential marketing principles and event execution strategies. Demonstrates proficiency in designing and implementing immersive brand activations and live event experiences.
Highly proficient in communication, leadership, and project management, with a proven track record of effectively guiding teams and delivering successful outcomes. Demonstrated ability to articulate ideas clearly, motivate others, and oversee complex initiatives from inception to completion while maintaining strong interpersonal and organizational skills.
Demonstrates strategic and innovative thinking capabilities.
Exceptional proficiency in analytical reasoning and problem resolution is required.
What We Offer
A monthly remuneration ranging from N600,000 to N700,000, accompanied by a comprehensive benefits package, is provided.
There are numerous prospects for professional growth and skill enhancement through ongoing development initiatives and educational programs.
We foster a workplace characterized by support, teamwork, and mutual respect.
Interested and eligible applicants are encouraged to submit their CV via email to recruitment.jnoservices@gmail.com, with the subject line clearly marked as “Senior Client Service Manager.”
Qualifications
BA/BSc/HND
Experience Required
6 years
