This position collaborates closely with the sales team to deliver prompt and precise RFQ responses, streamline order fulfillment, and uphold superior customer service standards, thereby contributing significantly to the efficiency of sales operations and fostering positive customer interactions.
Job Details
Prepare and submit precise RFQs (Request for Quotation) to customers as assigned.
Gather and systematically compile essential data from cross-functional teams, including engineering and production, to finalize Requests for Quotation (RFQs) accurately and efficiently.
Diligently monitor and document the progress of RFQs within the CRM or ERP system, ensuring all updates and status changes are accurately recorded. Proactively engage with customers to verify details, address inquiries, and provide timely follow-ups as needed, maintaining clear and professional communication throughout the process.
Enter customer orders into the company’s ERP system with precision and attention to detail.
Confirm that order specifics correspond accurately with RFQs and established customer agreements.
Collaborate with production and logistics teams to validate order timelines and confirm delivery schedules.
Provide timely updates regarding order statuses to customers as well as internal stakeholders.
Respond to customer inquiries regarding RFQs, orders, and general product information in a timely and professional manner.
Address routine customer service concerns while promptly forwarding unresolved or intricate inquiries to senior personnel or management for further handling.
Document all customer interactions systematically for future retrieval and analysis.
Deliver precise product details and timely order progress notifications to clients with a commitment to accuracy and clarity.
Ensure meticulous documentation of Requests for Quotation (RFQs), purchase orders, and all related communications within the CRM/ERP platforms.
Craft comprehensive reports summarizing sales performance, RFQ results, and order fulfillment metrics.
Provide administrative assistance to the sales team by coordinating meetings, managing documentation, and developing presentations as required.
Provide support for data entry and data cleaning initiatives.
• Bachelor’s degree in computer science, engineering, or a related field.
• Minimum of three years of experience in software development, with proficiency in programming languages such as Java, Python, or C++.
• Strong problem-solving skills and a demonstrated ability to write clean, efficient code.
• Familiarity with database systems, such as SQL or NoSQL, and experience with version control tools like Git.
• Excellent communication skills, with the ability to collaborate effectively in a team environment.
• Experience with Agile or Scrum methodologies and the ability to work under deadlines.
• Understanding of web development frameworks and APIs to integrate systems.
A bachelor’s degree in Business Administration, Sales, or a closely related discipline is strongly preferred.
Candidates must possess prior experience in an administrative or customer service capacity, demonstrating a strong foundation in organizational tasks and client interaction.
Proven expertise in utilizing Customer Relationship Management (CRM) platforms, including Salesforce and HubSpot, is required.
Proficiency in the manufacturing sector is highly advantageous, though not mandatory.
Exceptional organizational abilities, outstanding communication and interpersonal skills, along with a strong commitment to customer service excellence, are essential.
Demonstrates meticulous attention to detail and a steadfast commitment to precision in all responsibilities.
Proven expertise in utilizing the Microsoft Office Suite, including Word, Excel, and Outlook, is required.
Apply by submitting your application through the designated method specified in the job posting.
Please utilize the provided links to submit your application through the company’s official website.
Qualifications
BA/BSc/HND
