Job Description
Champion the culture and values of Yum! And SITH with unwavering enthusiasm and dedication.
Serve as an exemplary leader by consistently offering guidance, support, and mentorship to both team members and management within restaurant settings.
Ensure strict adherence to company safety policies, procedures, and standards for employees, customers, and visitors.
All employees must be equipped with the necessary training and resources to carry out their responsibilities safely.
Oversee restaurant operations in strict adherence to Company Policies and Procedures, while leading and guiding staff to optimize customer satisfaction, employee performance, sales growth, operational efficiency, and profitability targets.
Ensure exceptional customer hospitality standards throughout the restaurant by fostering a team-wide commitment to surpassing customer expectations in product quality, service excellence, and overall restaurant ambiance.
Oversee a broad range of duties to ensure seamless operational execution, including strategic planning, project management, and cross-functional collaboration. Develop and implement policies, procedures, and performance metrics to enhance productivity and efficiency. Monitor team progress, provide constructive feedback, and foster a culture of continuous improvement. Lead initiatives to optimize workflows, reduce operational costs, and drive sustainable growth. Ensure compliance with industry regulations and internal standards while maintaining high ethical and quality benchmarks. Serve as a key liaison with stakeholders to align objectives and deliver measurable results.
Implement measures and protocols designed to safeguard employees, company funds, and assets against potential risks and threats.
Facilitate the recruitment and selection process for team members through the company’s established systems to ensure optimal outcomes.
Design and execute restaurant training programs tailored for both team members and management, equipping them with the necessary skills to achieve established standards, enhance operational performance, and foster professional growth.
Evaluate performance metrics and initiate corrective measures as necessary to uphold operational standards and ensure continuous improvement.
Proactively scout and cultivate high-potential candidates to strengthen the restaurant and brand’s talent pipeline as part of the bench planning strategy.
Forecast, schedule, and manage labor for team members, along with semi-variable and food and packaging costs, ensuring all expenditures remain within the allocated budget.
Only employees possessing the required certifications should be assigned tasks for which they are qualified.
Maintain open communication with the Area Coach regarding any competitive activities anticipated to impact the restaurant’s trading results.
Notify the Area Coach promptly regarding any employee relations issues, customer service concerns, attendance discrepancies, or third-party inspections—whether ongoing or anticipated—that could impact restaurant operations.
Ongoing and occasional additional duties may be assigned as needed.
Seeking a candidate with a Bachelor’s degree or higher in a relevant field and a minimum of three years of professional experience in a comparable role. Proficiency in industry-specific software and tools is required, along with strong analytical and problem-solving abilities. Excellent communication and teamwork skills are essential, as the position involves collaborating with cross-functional teams and stakeholders. The ideal applicant will demonstrate a proven track record of delivering results in fast-paced environments and a commitment to continuous learning and professional development.
A degree in Hospitality Management or a related field, such as a Diploma or Bachelor’s, is required for this position.
Key qualifications include proficiency in relevant software tools and methodologies pertinent to the role, along with strong analytical and problem-solving capabilities. Candidates should possess excellent communication and teamwork skills to collaborate effectively within cross-functional teams. A solid understanding of industry regulations and best practices is essential, alongside the ability to manage multiple priorities in a fast-paced environment. Prior experience in a similar position is highly desirable, as is a commitment to continuous learning and professional development.
Exceptional ability to collaborate and communicate effectively with colleagues, clients, and stakeholders across diverse teams and organizational levels.
Overseeing and guiding a group of employees to ensure they meet organizational goals and maintain high performance standards is a key responsibility of this role. This involves assigning tasks, providing continuous feedback, and fostering a collaborative work environment to enhance productivity and team cohesion. Additionally, the position requires addressing challenges, resolving conflicts, and supporting professional development through mentorship and coaching initiatives. Strong leadership, communication, and problem-solving skills are essential to effectively lead and motivate the team toward success.
We excel in identifying and addressing disputes through effective strategies, fostering collaboration, and promoting long-term solutions that restore productivity and maintain positive working relationships. This role requires strong interpersonal skills, emotional intelligence, and the ability to mediate between conflicting parties while remaining objective and impartial. Key responsibilities include analyzing root causes of conflict, facilitating open dialogue, and implementing structured resolution processes to prevent escalation. Candidates should demonstrate prior experience in conflict de-escalation, negotiation, and team facilitation, along with a proven track record of achieving sustainable agreements. Proficiency in active listening, communication, and problem-solving is essential, as is the capacity to remain calm under pressure and guide stakeholders toward mutually beneficial outcomes.
Proficient in utilizing the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with a strong ability to leverage its tools for document creation, data analysis, and presentation development.
Professional Alternative:
Applications should be submitted through the specified method indicated in the job posting. Ensure all required documentation and details are provided accurately to facilitate the review process. Follow the outlined instructions precisely to avoid any delays in the evaluation of your application.
Qualifications
BA/BSc/HND
