We’re looking for a quick-thinking, professional, and client-centered NYC Corps Member to fill a Customer Service Representative position. This opportunity is perfect for corps members aiming to complete their Primary Place of Assignment (PPA) in a dynamic healthcare and wellness setting.
The ideal candidate will function as the primary liaison for clients, handling inquiries, coordinating appointments, conducting follow-ups, and maintaining a consistently positive customer experience throughout the client lifecycle.
Oversee a range of critical tasks including the development and implementation of strategic initiatives, ensuring alignment with organizational objectives. Lead and mentor a team of professionals, fostering a collaborative and high-performance work environment. Monitor and evaluate project progress, identifying and addressing potential risks or deviations from planned timelines. Collaborate with cross-functional departments to streamline processes, enhance efficiency, and drive continuous improvement. Prepare and present comprehensive reports on performance metrics, achievements, and areas for development to senior leadership. Ensure compliance with industry regulations, company policies, and ethical standards in all operational activities.
Provide clients with a courteous and professional reception while ensuring their needs are promptly addressed.
Handle client inquiries promptly and professionally across various communication channels, including phone calls, WhatsApp, email, and social media platforms.
Schedule, coordinate, and confirm client appointments to ensure seamless scheduling and adherence to professional standards.
We ensure ongoing communication with potential and current clients to discuss consultations and treatment plans.
Ensure the meticulous upkeep of client records and appointment logs, maintaining their accuracy and completeness at all times.
Provide support for client arrival and departure procedures.
Deliver detailed information regarding available clinic services, ongoing promotions, and comprehensive treatment packages to interested parties.
Deliver courteous and expert assistance to address client inquiries, and escalate complex or unresolved matters to appropriate channels with prompt attention.
Provide administrative and front desk support as needed.
Uphold consistently high standards of customer service delivery in all interactions and engagements.
Provide support for essential office administration and routine operational functions.
The ideal candidate must possess a Bachelor’s degree in Computer Science, Engineering, or a related field, along with at least three years of hands-on experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with expertise in database management and system architecture. Strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively in a team environment are also required. Additionally, familiarity with Agile methodologies and cloud platforms like AWS or Azure is highly desirable.
A currently serving NYC Corps Member who is in pursuit of a Primary Place of Assignment (PPA) is required.
Candidates are required to hold an OND, HND, or Bachelor’s Degree from an accredited institution.
You possess exceptional proficiency in both verbal and written communication.
Exceptional ability to communicate effectively and build rapport with diverse individuals, coupled with a keen aptitude for delivering outstanding service to meet and exceed customer expectations.
A polished phone manner and professional presentation are essential.
Demonstrated expertise in utilizing Microsoft Office applications is required.
Proven capability to manage multiple tasks efficiently while thriving in high-pressure, dynamic work settings.
Demonstrates exceptional ability to organize tasks efficiently and manage time productively to meet deadlines consistently.
Attention to detail and strong problem-solving skills are essential for this role. Candidates must demonstrate proficiency in identifying discrepancies and resolving challenges efficiently.
Prior experience in customer service, while beneficial, is not a mandatory requirement.
What We Offer
We maintain a professional and supportive work environment that fosters collaboration and growth.
Demonstrated proficiency in customer service, administrative tasks, and healthcare operational procedures is required.
Professional growth and career advancement opportunities are available.
A fixed monthly stipend accompanied by performance-driven bonuses is provided.
Interested and eligible NYC Corps Members are encouraged to submit their updated CVs to reverseaestheticshr@gmail.com, with “Customer Service Representative (NYC PPA)” included in the subject line of the email.
Qualifications
BA/BSc/HND , OND
Experience Required
0 - 2 years
