Job Summary
Unified Trust Network (UTC) is developing Africa’s leading security and trust infrastructure service, featuring Access Gate—a pioneering estate security solution implemented nationwide in Nigeria; Secure Access Layer—a verified access system for employees and contractors; and Digitization—a strategic initiative to convert manual identity and compliance processes into secure, streamlined digital workflows. In the capacity of Business Support Officer, you will serve as the operational foundation of the organization, facilitating seamless collaboration between teams, managing dynamic workflows, nurturing client relationships, and upholding operational efficiency at all levels. This is a dynamic, high-impact generalist position ideal for individuals who excel in fast-paced startup environments and demonstrate versatility in drafting strategic reports, onboarding new clients, or coordinating cross-functional initiatives.
Oversee and execute the primary duties associated with this position, including the development and implementation of strategic initiatives to enhance operational efficiency. Collaborate with cross-functional teams to ensure alignment with organizational objectives and deliver high-quality outcomes. Conduct thorough research, analyze data, and prepare detailed reports to support decision-making processes. Maintain compliance with industry regulations and internal policies while fostering a culture of accountability and continuous improvement. Provide guidance and mentorship to junior staff members to facilitate professional growth and skill development. Monitor key performance indicators to evaluate progress and recommend corrective actions as needed.
The Operations & Administration role encompasses overseeing daily business functions, ensuring efficiency, and maintaining organizational workflows. This position involves managing administrative tasks, coordinating operational activities, and supporting departmental objectives with precision. Key responsibilities include streamlining processes, handling documentation, and facilitating communication across teams to enhance productivity. Candidates must possess strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment. Proficiency in relevant software and prior administrative experience are essential requirements for success in this dynamic position.
Oversee routine business functions such as calendar management, record-keeping, supplier relations, and administrative office tasks.
Prepare and sustain internal process documentation, standard operating procedures, and operational workflows.
Monitor and present critical business metrics and operational key performance indicators to the Head of Strategic Operations and the leadership team.
Oversee the acquisition of essential tools, subscriptions, and resources to ensure seamless operations across all teams.
We seek a dynamic Sales & Client Support professional to drive revenue growth and ensure exceptional customer satisfaction. Responsibilities include managing client accounts, identifying new business opportunities, and resolving inquiries to maintain strong relationships. Requirements encompass a proven track record in sales, excellent communication skills, and proficiency in CRM software. Additionally, the ideal candidate will possess strong problem-solving abilities and a customer-centric approach to deliver outstanding service.
Provide assistance to the sales team by preparing proposals, organizing pitch deck materials, and compiling client documentation.
Assist in the onboarding of enterprise clients by facilitating communication and collaboration among product teams, compliance departments, and the client.
Oversee client interactions, maintain regular follow-ups, and cultivate relationship touchpoints to uphold client satisfaction at every stage.
Responsibilities include managing CRM data, monitoring pipeline progress, and generating periodic sales activity reports.
Develops and executes strategic initiatives to foster partnerships, driving growth and enhancing organizational capabilities through collaborative efforts. Identifies and cultivates high-impact relationships with key stakeholders, including industry leaders, potential clients, and strategic allies. Designs and implements partnership frameworks to maximize value creation and align with long-term business objectives. Conducts market analysis to assess partnership opportunities and ensures alignment with company strategy. Collaborates with cross-functional teams to integrate partnership goals into broader organizational plans. Monitors partnership performance, providing insights and recommendations to optimize outcomes. Manages negotiations and agreements to secure mutually beneficial collaborations while mitigating risks.
Perform in-depth market research and competitive analysis to inform and enhance strategic business development initiatives.
Assists in the development and compilation of materials essential for investor updates, partnership meetings, and regulatory engagements.
Facilitate collaborative partnerships with governmental entities, gig economy platforms, and corporate clients to ensure seamless coordination and alignment of objectives.
Monitor strategic projects to ensure deliverables and timelines remain on schedule, promptly escalating any potential risks to leadership for timely intervention.
We deliver comprehensive People & Cross-functional support to drive organizational success and foster collaboration across departments. This role requires a strategic mindset, exceptional communication skills, and the ability to navigate complex interpersonal dynamics. Key responsibilities include providing guidance on HR policies, facilitating cross-team alignment, and resolving employee relations issues. Additionally, the position demands proficiency in data analysis, strong project management capabilities, and a commitment to enhancing workplace culture and employee engagement. Ideal candidates will possess a background in HR, business administration, or a related field, along with prior experience in partnering with diverse stakeholders.
Responsibilities include facilitating recruitment processes, managing onboarding procedures, and maintaining accurate staff documentation to ensure seamless HR operations.
Act as the vital link bridging product, sales, compliance, and leadership teams, ensuring seamless communication and collaboration across all departments.
Organize and oversee internal team gatherings, off-site retreats, and external corporate functions to ensure seamless execution and alignment with organizational objectives.
Ensures adherence to regulatory standards and safeguards sensitive information with the utmost integrity. Responsible for maintaining strict confidentiality protocols, preventing unauthorized disclosures, and mitigating risks associated with data breaches. Collaborates with cross-functional teams to implement and enforce compliance policies, conducts regular audits, and provides training to reinforce best practices. Identifies potential compliance gaps, recommends corrective actions, and ensures alignment with legal and industry requirements. Serves as a trusted advisor to leadership on matters related to regulatory obligations and confidential data protection.
Ensure absolute confidentiality when managing sensitive information to uphold trust and compliance standards.
Uphold adherence to NDPC regulations and the organization’s established data protection policies to safeguard information integrity and confidentiality.
Maintain strict adherence to the organization’s ethical guidelines, compliance protocols, and operational standards.
Seeking a motivated individual to join our team as a [Job Title], responsible for [primary responsibility]. Must possess a minimum of [years] of experience in [relevant field], along with proficiency in [specific skills or tools]. Candidates should hold a [degree or certification, if applicable] and demonstrate strong problem-solving abilities. Additional qualifications include [any other key requirements, such as industry knowledge or language skills]. The ideal candidate will exhibit exceptional communication skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.
A bachelor’s degree in a STEM field, Business Administration, Management, or a closely related discipline is required.
Hold a bachelor’s degree and possess up to two years of professional experience in a business support, operations, or administrative capacity.
Skilled in effectively juggling numerous tasks and obligations concurrently.
Exceptional written and oral communication abilities, a customer-centric mindset, and strong time management capabilities are essential for this role.
Compose written reports and maintain accurate documentation as part of daily responsibilities, ensuring all records adhere to established standards and regulatory guidelines. Prepare detailed documentation for internal use and external stakeholders, including clear summaries of findings, analyses, and recommendations. Maintain organized files and databases to facilitate easy retrieval and compliance with audit requirements. Collaborate with cross-functional teams to gather necessary information and verify data integrity before finalizing reports.
Demonstrated expertise in Google Workspace, Microsoft Office, CRM platforms, and project management tools such as Notion or Trello is essential.
Proficiency in startup, technology, or fintech environments represents a significant asset for this role.
Proficiency in navigating the Nigerian regulatory environment, including the National Planning Commission (NDPC), Central Bank of Nigeria (CBN), and National Identity Management Commission (IMC), is considered advantageous.
What we’re looking for
An independent professional who proactively assumes responsibility without requiring repeated direction.
Requires meticulous attention to detail, particularly when handling documents, data, and client correspondence.
Someone who is equally comfortable in the weeds and in the boardroom.
Maintaining the highest standards of confidentiality and integrity is essential when managing sensitive business and client data.
A strong commitment to UTC’s vision of establishing trust infrastructure across Africa is essential.
Thriving in dynamic, fast-paced early-stage settings demands strong resilience and adaptability.
Our organization offers a comprehensive benefits package designed to support employees’ well-being and professional growth. Eligible employees receive health insurance coverage, including medical, dental, and vision plans, along with a retirement savings program featuring company-matched contributions. Additional perks include paid time off, flexible work arrangements, wellness initiatives, and ongoing opportunities for career development. We prioritize a balanced and fulfilling work environment, ensuring employees have access to resources that enhance both their personal and professional lives.
Our organization offers adaptable work schedules alongside a hybrid work model, enabling employees to balance professional responsibilities with personal commitments effectively.
We foster a collaborative and encouraging work environment where teamwork and mutual respect are prioritized. Employees are empowered to contribute ideas, take initiative, and grow professionally while receiving guidance and recognition for their efforts. Open communication and a commitment to inclusivity ensure that every team member feels valued and motivated to achieve both personal and organizational success.
Professional development and career advancement opportunities are available.
The terms of this contract outline specific obligations and conditions governing the engagement, including the duration, scope of work, deliverables, payment terms, and termination clauses. Both parties are expected to adhere to the agreed-upon provisions, ensuring compliance with legal and regulatory standards. Confidentiality, intellectual property rights, and liability limitations may also be specified to protect the interests of all involved. Any amendments or modifications to the contract must be documented in writing and mutually approved by the relevant stakeholders.
The position begins with a three-month probationary period, following which a successful performance evaluation results in a permanent appointment and salary reassessment.
We invite qualified candidates to submit their application or forward their curriculum vitae to info@unifiedtrustnet.com.
Candidates who meet the requirements and are interested in the position are encouraged to submit their CV via email to info@unifiedtrustnet.com, with the job title included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
0 - 2 years
