Job Summary
The Logistics Operations Coordinator oversees the onboarding of transport companies, coordinates field-based transport projects, and maintains streamlined tracking and container returns. Key responsibilities involve collecting container cards, flagging delays, and initiating escalation procedures to the Operations or Finance teams once returns are verified.
Oversee and execute a range of critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to company policies and industry standards. Lead cross-functional initiatives, fostering collaboration and driving efficiency across departments. Identify and mitigate potential risks, while implementing strategic solutions to enhance productivity and performance. Prepare and present detailed reports to stakeholders, highlighting progress, challenges, and key metrics. Maintain open communication channels with senior leadership to align objectives and address operational needs.
Container Tracking & Returns professionals are tasked with overseeing the precise monitoring of shipping containers throughout their journey, ensuring timely and accurate tracking data is recorded at every stage. This role involves verifying container locations, managing documentation, and resolving discrepancies that may arise during transit. Additionally, the position requires facilitating smooth return processes for containers, coordinating with logistics teams, and maintaining compliance with international shipping regulations. Strong attention to detail, problem-solving abilities, and proficiency in tracking software are essential for success in this role.
Monitor container return statuses and confirm the prompt retrieval of container cards.
Promptly notify relevant stakeholders of any delays or issues concerning container returns to ensure timely resolution and maintain operational workflow.
Ensure meticulous documentation of container movements and returns at all times.
Field Transport Project Management encompasses the strategic planning, coordination, and execution of logistical operations to ensure the efficient movement of personnel, equipment, and materials across various locations. This role involves overseeing project timelines, managing budgets, and adhering to safety and compliance standards to mitigate risks and optimize performance. Key responsibilities include developing transport schedules, liaising with stakeholders, and resolving operational challenges to maintain project momentum. Candidates must possess strong organizational skills, proficiency in project management tools, and experience in logistics or related fields, along with a track record of delivering results under tight deadlines.
Oversee and direct on-site transport initiatives, guaranteeing punctual and streamlined execution.
Oversee transport service providers and implement corrective measures whenever necessary.
Collaborate effectively with cross-functional teams and external clients to address and resolve operational challenges.
At XYZ Transport, we facilitate a seamless onboarding process for new team members, ensuring they integrate smoothly into our operations. Candidates must possess a valid commercial driver’s license and a clean driving record, along with at least two years of experience in transportation or logistics. Responsibilities include operating company vehicles safely, adhering to delivery schedules, and maintaining accurate logs of routes and mileage. Proficiency in GPS navigation systems and basic vehicle maintenance knowledge are essential, as is the ability to lift up to 50 pounds and work flexible hours, including weekends and evenings. Strong communication skills and a commitment to safety protocols are also required to support our commitment to reliability and customer satisfaction.
Our team is responsible for identifying, assessing, and integrating transport companies that accept post-delivery payment terms. This involves conducting thorough evaluations of potential partners to ensure they meet our operational and financial standards before formalizing partnerships. The role requires meticulous research, stakeholder coordination, and adherence to compliance protocols to facilitate seamless onboarding processes.
Ensure thorough documentation of all transporter contracts, service agreements, and regulatory compliance requirements.
Overseeing the activities of clearing agents constitutes a key responsibility, ensuring compliance with all regulatory mandates and operational protocols. This role involves meticulous monitoring of agent performance, verification of documentation accuracy, and timely resolution of any discrepancies or delays in the clearance process. Additionally, it requires maintaining clear communication channels with both agents and internal stakeholders to facilitate seamless coordination and adherence to established timelines. Strong attention to detail and adherence to procedural standards are essential to uphold efficiency and mitigate potential risks in the clearance workflow.
Monitor agents’ progress in preparing and filing Twos, ensuring all documentation is completed accurately and on schedule.
Work collaboratively with agents to guarantee punctual gate-out and fulfillment of delivery milestones.
The role involves overseeing haulage operations to ensure efficiency, compliance, and safety throughout the transportation process. Key responsibilities include tracking vehicle movements, monitoring delivery schedules, and verifying adherence to regulatory standards. Candidates should possess a strong understanding of logistics principles, proficiency in fleet management software, and excellent problem-solving skills to address operational challenges. Experience in coordinating with drivers, dispatchers, and warehouse staff is essential, along with the ability to analyze performance metrics and implement improvements. A commitment to maintaining high safety and service standards is required.
Coordinate and confirm with agents to ensure the successful execution of haulage jobs.
Ensure that loading operations are completed expeditiously and with maximum efficiency, while maintaining accurate and thorough documentation of all activities.
Port Operations Support involves providing essential assistance to ensure the efficient and safe functioning of port activities. This role requires coordinating with various stakeholders, including shipping companies, customs officials, and port authorities, to facilitate smooth cargo handling and logistics operations. Key responsibilities include monitoring vessel arrivals and departures, managing documentation for imports and exports, and addressing any operational challenges that may arise. Strong organizational and communication skills are vital, along with a thorough understanding of port regulations and procedures. Prior experience in logistics, shipping, or a related field is typically required, and familiarity with port management software is a plus.
To collaborate with port clearing teams and facilitate port operations, ensuring alignment between management objectives and client delivery requirements, thereby providing comprehensive support.
Compiling, organizing, and maintaining comprehensive documentation is essential to ensure clarity, accuracy, and accessibility of information. This includes creating, updating, and archiving technical manuals, user guides, and procedural documents. Additionally, you will verify the precision of all materials, ensure adherence to established standards, and facilitate easy retrieval for stakeholders. Effective documentation supports training, compliance, and operational efficiency across the organization.
Upon verification of container returns, promptly notify the Operations and Finance teams to facilitate client invoicing.
Verify that all associated documentation is precise, comprehensive, and delivered punctually.
Work collaboratively with Finance and Operations teams to address and resolve discrepancies effectively.
You will be responsible for providing detailed reports on a regular basis, ensuring all data is accurately documented and presented in a clear, concise manner for stakeholders. This includes compiling information from various sources, analyzing trends, and summarizing key findings to support decision-making processes. Strong attention to detail and proficiency in report generation tools are essential for this role.
Provide daily, weekly, and ad-hoc reports on transport projects, container returns, and onboarding status.
Escalate operational risks, delays, or non-compliance promptly to senior management.
Payments & Collections:
Monitor agent’s and escort’s balances; escalate and follow up as needed.
Maintain meticulous records and comprehensive documentation of all collections to ensure full transparency.
Key Performance Indicators (KPIs) are critical metrics used to evaluate the effectiveness, efficiency, and overall success of organizational processes, projects, or individuals. They provide quantifiable data to assess progress toward predefined goals, enabling data-driven decision-making and performance tracking. Establishing clear KPIs ensures alignment with strategic objectives, fosters accountability, and facilitates continuous improvement by identifying areas requiring attention or optimization. These indicators may encompass financial performance, operational efficiency, customer satisfaction, employee productivity, or other relevant benchmarks tailored to specific roles or business functions.
All identified transport companies were successfully onboarded within the designated timeframe, achieving a 100% completion rate.
Timely container return is achieved with a 95% adherence to scheduled deadlines, ensuring consistent operational efficiency.
Ensuring a flawless Container Card Retrieval Rate, we consistently achieve 100% retrieval for all returned shipments.
Promptly escalating 100% of operational delays and issues ensures efficient resolution and minimizes disruption.
Achieving a 95% success rate, the role consistently delivers field transport projects without encountering significant operational challenges.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, or equivalent practical experience)
• Minimum of 5 years of professional experience in software development or a related technical domain
• Proficiency in multiple programming languages, including but not limited to Python, Java, or C++
• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Strong problem-solving skills and analytical thinking to troubleshoot complex technical challenges
• Excellent communication abilities to collaborate effectively across teams and stakeholders
• Ability to work independently with minimal supervision while adhering to project deadlines
Education:
A Bachelor’s Degree or Higher National Diploma (HND) in fields such as Logistics, Supply Chain Management, Business Administration, Transportation Management, Maritime Studies, or a closely related discipline is required.
Professional certifications in Logistics, Supply Chain, or Project Management are highly advantageous.
Experience
With a minimum of three to five years of hands-on experience in logistics operations, haulage coordination, freight forwarding, clearing and forwarding, transportation management, or a comparable field, the ideal candidate will demonstrate a strong operational background.
Seasoned in orchestrating containerized cargo logistics, port coordination, and fleet management.
Skilled in collaborating with clearing agents, transport firms, and key operational stakeholders to ensure seamless coordination and compliance.
Proven expertise in overseeing transport initiatives and addressing operational issues encountered in the field.
Technical Competencies:
Proficient in leveraging a broad array of technical tools, methodologies, and frameworks to deliver robust solutions. Demonstrates expertise in analyzing complex systems, identifying inefficiencies, and implementing improvements to enhance performance and scalability. Requires strong proficiency in programming languages such as Python, Java, or C++, along with hands-on experience in database management, cloud computing platforms (e.g., AWS, Azure), and DevOps practices. Familiarity with agile development methodologies, version control systems (e.g., Git), and CI/CD pipelines is essential. Additionally, the role demands a deep understanding of software architecture principles, cybersecurity best practices, and system integration techniques.
Strong understanding of container tracking, container return processes, and container card retrieval.
Knowledge of port operations, customs clearing processes, TDO management, and haulage operations.
Ability to onboard and manage third-party transport service providers.
Excellent proficiency in maintaining thorough and accurate documentation and records.
Demonstrated expertise in Microsoft Excel, Google Sheets, and reporting tools is required.
Proficient in developing and analyzing operational reports as well as performance metrics.
Seeking a candidate with a proven ability to communicate effectively, both verbally and in writing, along with a strong proficiency in problem-solving and critical thinking. The ideal applicant will demonstrate adaptability in dynamic environments, exhibit leadership qualities, and maintain meticulous attention to detail. Essential requirements include prior experience in a similar role, a bachelor’s degree in a relevant field, and the capacity to work collaboratively within a team while managing multiple tasks efficiently. Additional assets include familiarity with industry-specific software, project management certifications, and a commitment to continuous professional development.
Consistently demonstrates exceptional abilities in coordinating efforts and managing relationships with stakeholders.
Exceptional aptitude for analyzing complex issues and formulating effective solutions, along with the capacity to make well-informed, timely decisions under varying circumstances.
Maintains a high degree of accountability and demonstrates meticulous attention to detail in all responsibilities.
Exceptional proficiency in negotiation tactics and the ability to cultivate and sustain high-value professional relationships are essential.
Consistently demonstrates resilience and composure when operating under high-pressure conditions, ensuring timely completion of critical tasks and adherence to stringent deadlines.
Possesses strong abilities in both verbal and written communication.
Effectively manages follow-ups and escalations with a high degree of proficiency.
Proven capability to oversee and coordinate several projects concurrently, ensuring timely and efficient completion of each initiative.
Additional prerequisites include a bachelor’s degree in a relevant field and a minimum of three years of professional experience in the industry. Proficiency in industry-standard software applications and strong analytical capabilities are essential. Excellent communication and teamwork skills, along with the ability to manage multiple projects simultaneously, are required. Candidates must demonstrate a commitment to continuous learning and staying updated with industry trends. A valid professional certification or advanced degree is preferred.
Demonstrates flexibility to undertake regular travel to ports, terminals, and client sites as business needs dictate.
Proficiency in Nigerian port and haulage operations is strongly preferred.
Capable of working extended hours beyond standard business operations to meet critical operational needs.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
