About the job
We seek a skilled Phone Servicing Technician to strengthen our Retail Team, contributing to our expansion and advancing digital and financial inclusion initiatives across our markets.
We are seeking a skilled professional to fill a critical position within our organization. This role demands a candidate with proven experience in [specific field or industry], along with the ability to manage multiple responsibilities efficiently. The ideal applicant will possess strong analytical skills, exceptional communication abilities, and a track record of delivering results in a fast-paced environment. Key duties include [list major responsibilities], while essential qualifications encompass [list key requirements]. The successful candidate will collaborate closely with cross-functional teams to drive project success and ensure alignment with organizational goals.
As a Phone Servicing Technician stationed in Nigeria, your role will be pivotal in maintaining the seamless operation of our infrastructure. Based primarily at our warehouse facility, your responsibilities will include diagnosing, repairing, and restoring devices to optimal working condition—addressing hardware malfunctions, resolving software complications, and completing detailed documentation to uphold stringent quality standards. You will report directly to the Phone Servicing Lead and collaborate closely with a skilled technical team to achieve shared objectives.
About Us
DAKOTA, a leading pan-African fintech enterprise, has disbursed over $2 billion in credit to more than 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa—55% of whom are first-time users of financial services. With a workforce of 2,300+ employees and a network of 35,000 field agents, the company’s mission extends beyond device sales to constructing the foundational infrastructure that empowers underserved communities to earn, save, and expand their economic opportunities. Customer feedback reflects an outstanding 86% satisfaction rate, while 70% of users actively leverage their devices to generate income, fundamentally reshaping the role and impact of a repair technician within this dynamic ecosystem.
This position requires on-site presence, based in our Nigerian offices, where you will collaborate with a diverse team of colleagues spanning our operations in the UK, Europe, and Africa. Reporting directly to the Phone Returns Senior Lead, you will assume responsibility for key operational duties within this role.
What Makes This Different
At DAKOTA, we recognize that the devices we repair are far more than mere products; they serve as essential tools for income generation, credit access, and financial connectivity for our customers. Unlike conventional repair shops, our work carries significant consequences, which is why we uphold an exceptionally high standard of quality in every repair. The impact of our service extends beyond the immediate task—ensuring reliability and functionality where it truly matters.
What You’ll Be Doing
Diagnosing hardware and software issues with specialized equipment, executing repairs, and conducting comprehensive post-repair evaluations—all while meticulously documenting each device serviced to ensure no oversight and minimal customer wait times.
You will articulate technical issues and repair results clearly to customers, while also coordinating with colleagues and leadership to address intricate cases that exceed typical troubleshooting protocols.
Delivering exceptional productivity and meeting tight turnaround targets are equally critical, and neither comes at the expense of quality—both are essential priorities in this role.
What You’ll Need
A secondary school certificate, coupled with a pertinent technical qualification, is required, alongside at least two years of practical experience in mobile phone repair and servicing.
Demonstrates a strong command of phone repair tools, diagnostic equipment, and service software, with a proven track record in independently resolving intricate technical issues.
Consistent, meticulous work practices and a polished demeanor in customer engagements, coupled with proficiency in asset management systems and service ticketing tools, are essential.
Qualifications
Secondary School (SSCE) , Vocational
Experience Required
2 years
