About the job
We seek a skilled Phone Servicing Technician to strengthen our Retail Team as we expand and promote digital and financial inclusion across our target markets.
The Role
As a Phone Servicing Technician stationed in Nigeria, you will play a vital role in maintaining the operational integrity of our infrastructure. Based primarily in our warehouse facility, your responsibilities will include diagnosing, repairing, and restoring devices to optimal working condition, addressing both hardware malfunctions and software-related issues, while also ensuring thorough documentation to uphold quality standards across all operations. Reporting directly to the Phone Servicing Lead, you will collaborate closely with a skilled technical team to deliver efficient and reliable service solutions.
About Us
DAKOTA, a pan-African fintech enterprise, has disbursed over $2 billion in credit to more than 7 million customers across five markets—Kenya, Uganda, Nigeria, Ghana, and South Africa—with 55% of these customers accessing formal financial services for the first time. Employing a workforce of over 2,300 professionals and a network of 35,000 field agents, the company goes beyond the sale of smartphones; it constructs the essential infrastructure that empowers underserved communities to earn, save, and expand their financial opportunities. With an 86% customer satisfaction rate and 70% of users leveraging their devices for income generation, the role of a repair technician at DAKOTA is fundamentally shaped by this transformative impact.
This position requires on-site presence at our offices in Nigeria, where you will collaborate with a cross-functional team of professionals from our various markets and locations spanning the UK, Europe, and Africa. You will report directly to the Senior Lead of Phone Returns.
What Makes This Different
At DAKOTA, we recognize that a returned device is far more than a transaction’s conclusion—it represents a critical lifeline for our customers. For many, this device is the cornerstone of their livelihood, the gateway to financial services, and a vital link to economic opportunity. The importance of this responsibility demands unwavering commitment to excellence, ensuring every repair meets the highest standards of quality and reliability.
What You’ll Be Doing
With specialist tools, you identify hardware and software faults, execute repairs, and conduct comprehensive post-repair testing while maintaining meticulous records for each device processed—ensuring no issues go undetected and customers receive timely service.
Effectively conveying technical issues and repair results to customers, while working in tandem with colleagues and leadership to address intricate cases that exceed routine troubleshooting.
Delivering both high productivity and rapid turnaround times without sacrificing quality is essential, as neither is negotiable.
What You’ll Need
A secondary school certificate, complemented by a pertinent technical qualification, is essential, alongside a minimum of two years of practical experience in mobile phone repair and servicing.
Skilled in utilizing phone repair tools, diagnostic equipment, and service software, with a strong track record of effectively resolving intricate issues autonomously.
Demonstrates consistent, detail-driven work habits alongside a polished and professional demeanor in all customer-facing interactions, with proficiency in asset management systems and service ticketing tools.
Qualifications
Secondary School (SSCE) , Vocational
Experience Required
2 years
